Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this location for the past 4days leaving messages to talk to anyone in finance. I have even told the receptionist to leave me on hold until she can get someone and she just ended the call. I need to cancel a warranty that is holding up the sale of my camper. This warranty is impossible to find, Ive called the main business and was transferred in literal circles back to the same 3 people all saying the warranty is with the next person.So now my last option is to somehow get ahold of this ******** store and speak to the **** that sold me the camper/ warranty. Im fully expecting them to transfer me to one of those previous departments that cant help me. Good luck doing business with this company. I was warned myself and now Im selling and buying with a much better competitor.

  Business Response

  Date: 08/09/2024

  August 9, 2024
  
  
  RE:        *********************************/ BBB Case 21843544
               Our Case  05082209
  

  
                Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter

                to our attention.    

  
                CWRV Sales has spoken to the customer and was able to resolve his concerns. To that end, we now consider this matter closed.   

  
               Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *********************************.

  
  
               Respectfully,  
  
              CWRV Sales 

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their service department completely misdiagnosed a problem with our fresh water tank filling up by itself. They put a new inlet check valve in the rv, when it really needed a new water pump. They charged me $251 for the mistake and when I went in to have the real problem (water pump) fixed, they wanted another $325. When I cautioned that I would report this to BBB, I was told to not threaten them. The Camping World corporate office called me and nothing has happened.

  Business Response

  Date: 06/17/2024

  June 17, 2024
  
  
  RE:        *******************/ BBB Case 21742788
               Our Case  04998040
  

  
                Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to

                 our attention.    

  
                CWRV Sales has been unable to reach *******************. ************** cashed his refund check on June 4th, 2024. To that end, we now consider this matter closed.

  
                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by *******************.

  
  
               Respectfully,  
  
               CWRV Sales 

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are from ********* and we were taking a vacation road trip to ****************** ***** with our camper. On 8/29/2022, our 2012 Keystone Copper Canyon 5th wheel had a pin box steel fatigue failure. We were able to get it to Camping World in Alvarado ***** where we ended up purchasing a 2022 Fuel 305 for $68,000. The first day that we towed it, we realized that the battery back up was not working therefore our fridge wouldn't stay cold and we could not use the jacks if needed. We attempted to contact Camping Worlds service department several times to try and trouble shoot with them, each time the secretary stated that they were unavailable and they would send them an email. After 6 phone calls in 2 days, we called and asked to speak with the general manager who was also unavailable. We continued on our trip to *********** and along the way, we found a list of many more issues including: back deck right side cable would not tighten completely, the hitch needs to be hammered into place in order to properly connect the hitch to the ball on the truck, valances not fastened, slide stops in mid transition, screws on fender trim cutting into camper body, front door won't close properly, back door has gap, shower basin leaks, oven won't light, stairs do pull out or push in without excessive force and many more minor issues. Once our vacation was over, we brought the camper to Camping World in ********* ** to get everything fixed and that's when they told us that the sway bar that Camping World in Alvarado sold us was not rated for the weight of the camper that we purchased. We traveled ***** miles with a sway bar rated to pull 10,000lbs when we needed something rated for 1*****lbs or more which would explain our driving difficulties the entire trip. At this point we wanted to give back the camper, Camping World in ********* ** suggested to contact Camping World in Alvarado for a better buy back price, they offered us $30,500 for a camper that we owned for 18 days

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 29 2022 I purchased a 2016 Forest river rv from camping world I put ****** down was told this rv goes thru a complete bumper to bumper inspection. I have almost 93 pages of back and forth messages from the salesman from day 1 with problems all the way up to corporate.I explained I was going to be **** miles away living in the rv for work .I was told that salesman no longer works there to include the service manager that told me he didnt have an answer to getting repairs done since I was out of town.I was told I would be compensated for any hotels etc then I was told no . I needed to bring it back to where I purchased it so I took off week of work drove it to the dealer I was told by General manager ******* he would try and get me into something else then didnt hear anything for 3 weeks when I called back they said your rv is fixed not eligible for buy back.I explained no way could it be fixed the roof leaks I found mold in vents and towels were stuffed inside the a/c ductwork i provided them pictures and videos. I brought my scope camera to show them and they were not interested seeing it first hand .I had no water for two weeks and water heater didnt work generator would not stay running couldnt get shower to work kitchen flooded once I got water working and toilet leaked slide out leaked.then I found out General manager no longer works there and was referred back to *** the service manager that couldnt help me the first time.corporate just blew me off saying sorry for your inconvenience nothing we can do.then on 8/31 I get phone call from parts department saying my stuff was delivered what did I want them to do with parts.they have had rv for over a month and now my credit is going to collections.I just want my deposit returned and my credit restored and do not wish to do business with camping world I feel this Rv is a lemon and camping world does not stand behind their word or empty promises.

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly parents bought a brand new trailer to finally be able to travel and live their lives as advised by the VA for my verteran father. Upon buying this unit they had a written agreement with the company for minor repairs to be completed. The unit sat in their lot for a year with no repairs done, actually came back with more damage. They were given false promise and false promise to never get the unit fixed. They were talked into a new trailer. They lost all of their $7k of down payment, all the payments they made through out the year and the company gave them an outrageous loan and took advantage of them. We are looking for the down payment money to returned or applied to the new loan and atleast half the payments to be credited seeing how they did not even have possession of the unit but maybe 2 weeks out of an entire year. The ceo office has complaints filed regarding this issue but no resolution has been made.

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 6th, 2022 I purchased a camper from camping world of Alvarado. On August 7th, 2022 there was discovered to be wood-rot and mold. I contacted the business via text that night and then called the next day, August 8th,2022. When I contacted them I was told Id receive a call back and I did not. I had to call again 2 days later and was told I am being avoided and was sent to my sales person. We then came to the conclusion my husband would fix it with a $400 check for supplies from the company. On august 14th, ************************************ what we believe is the water heater and this has soaked the entire carpet. We rip up the carpet to discover even more mold and wood-rot. I call camping world immediately and they suggest a new unit as I suggest them to just fix the unit. They tell me the unit isnt worth the price it would be to fix it. I even speak directly to the ** who suggests the new unit himself. I drive to camping world the next day, August 15th, to be told that everything we discussed over the phone is not happening and we will be required to pay more out of pocket. I just want my camper to be fixed and it to be made right.