Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented from this property management company for 5 years, and the experience was consistently frustrating and unprofessional. Communication was poorurgent issues were often ignored or marked resolved with no action. Each year, the water pipes burst, and no one ever came to assess damage. Now theyre trying to charge us for water-related repairs. From the beginning, we reported that the backyard flooded even with minimal rain. Their only fix was dumping mulch and sand, which didnt helpyet theyre billing us for yard maintenance tied to this long-standing issue. We repeatedly reported that the fence was unstable and needed full replacement, not just small patches. Eventually, a storm knocked down a whole side. We had to place heavy items to keep it up for the side not repaired. When we moved in, there was a broken upstairs window and a damaged doorknob. Theyre now trying to charge us for those, along with a toilet handle we also reported and was never fixed. Before moving out, we deep-cleaned the entire home, but they still claimed it needed cleaning and are charging us. Maintenance requests were frequently ignored or falsely marked completed. Most concerning they shared our names and personal phone numbers with brokers, realtors, and potential tenants without our permission. We received constant unsolicited calls and texts about showings and no longer felt safe. When showings were scheduled through the portal, no one would show up wasting our time. We also endured two weeks without air conditioning during the Texas summer and four days without running water near the end of our leaseboth due to their delays coordinating with vendors. This company has shown a consistent lack of professionalism, accountability, and regard for tenant privacy. Their practices are deeply concerning. I strongly advise others to avoid renting from them. Theyre keeping our ***** deposit, charging ***** total, and claiming we still owe ***** unjustified.

  Business Response

  Date: 07/10/2025

  Professional Handling of Work Orders:
  -> All maintenance requests were addressed promptly and thoroughly.
  ->No partial or careless repairs were done; efforts were made to ensure lasting solutions

  Move-Out Procedure Non-Compliance:
  ->The tenant failed to follow the move-out requirements as outlined in Section 3.4 of the lease agreement.
  ->This resulted in the property being left in poor condition, requiring extensive repairs and cleaning at the owner's expense.
  

  Security Deposit Explanation:
  ->The $5,100 deposit was withheld to cover valid repair and cleaning costs.
  ->All charges are backed by documentation and were communicated to the tenant.
  

  Professional ************************************* operates professionally and addresses urgent and critical matters with due diligence.
  ->Contact information was only shared with professional brokers and was removed as soon as the tenant raised a concern.
  

  Questioning the Credibility of Claims:
  ->If the service was truly as poor as claimed, it would be unreasonable to believe the tenant remained in the property comfortably for five years.
  
  ->Make-Ready Standards:
  Properties are prepared to be fully move-in ready for each new lease to ensure tenant comfort from day one.

  Conclusion:
  
  In conclusion, the company has consistently acted within the terms of the lease and upheld professional standards in property management. The tenants failure to follow move-out procedures resulted in justified deductions from the deposit, all of which are documented and transparent. We remain open to reviewing any specific discrepancies, but the claims made appear exaggerated, especially considering the tenants long-term stay. This response reflects our commitment to fairness, accountability, and tenant satisfaction.
  

  Customer Answer

  Date: 07/11/2025

  I am respectfully rejecting the response provided by the ***************************, as it contains inaccurate and misleading information regarding the condition in which the home was left. The claim that the property was left in poor condition is completely false. As demonstrated by the attached photos, the home was thoroughly cleaned and properly maintained prior to our departure. These images include interior shots, the backyard showing the mulch that was placed in 2021, and a photo taken on the final day of our lease, all clearly reflecting that the property was in good condition. Furthermore, an official inspection conducted in July 2024 confirmed that the home was in great shape, and no issues or concerns were reported at that time. In addition, a signed document from the property management company dated April 2025 clearly states there was no damage to the home and even acknowledges that we were good tenants. A copy of that document is also attached for reference. I am disappointed by the misrepresentation in the companys response and hope this clarification, along with the supporting documentation, will help set the record straight.
  

  Customer Answer

  Date: 07/21/2025

  What steps should I take to remove this complaint? 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in an application with this company for a rental property on June 7th in the amount of $51. After the initial contact via email with an employee named **** requesting information that I had already submitted, there was no further communication from her for 2 weeks. I attempted multiple calls, texts and emails with no response. My credit nor background was checked. I requested a refund, which on their website it clearly states that if no credit/background check is ran, you will be fully refunded. They are telling me now that it is non refundable and that they are moving forward with another applicant but STILL plan to run my credit/background. INSANE! After looking at reviews, multiple people have fallen victim to this scam, so I just wanted it to be made aware of. Thank you.

  Business Response

  Date: 06/30/2025

  Dear ****,

  We would like to clarify that your application was reviewed and approved in a timely manner, and we have been in communication. Additionally, the lease has already been signed, which confirms your acceptance and our approval of the application.
  As the application has been processed and the lease agreement finalized, the application fee is non-refundable as stated in the terms. Attached is the lease agreement
  Please let us know if you have any further questions or concerns.

  We appreciate your understanding and hope that this explanation addresses your concerns.
  
  

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to lease the home ********************************************** on April 16th of this year. I was told to contact leasing agent **** ****** when I sent a text message to ***** ****. She called at the end of April and stated on the lines of waiting for an HOA approval of some sort. Since then I have tried reaching out to follow up on the status of my application. As of today, May 24th I was never contacted regarding the status of the application. The company only recently responded when advised I would be filing a complaint stating they would investigate. I am asking that the $51 application fee be refunded due to this companys lack of communication. The home is no longer available and I do not wish to apply the application fee to any other property being managed by them

  Business Response

  Date: 05/27/2025

  Hey 

  This is Sana We have already refund your application fees. it will take the time as you have paid by credit card.

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We currently rent a townhome, VP Realty is our landlord. Our issues began early on with them not wiling to replace a fire hazard dryer so we had to purchase our own. They also began charging us extra fees during our lease agreement but took it down once we told them we would send in a complaint to the state. This last complaint we have is VP giving out our phone numbers and names to people on Zillow and real estate agents to schedule showings in preparation of our move out. We have called multiple times and sent an email with no response and continue getting texts and calls for showings.i have screenshots below.

  Business Response

  Date: 05/27/2025

  HI **** L. *********, 
  ****** *. *********

   

  We have already remove your name from listing as per your requst erlier. 

  Customer Answer

  Date: 05/27/2025

  I am rejecting this response because:   They have no removed our information. Our demands began in our initial email on 5/17 and you will see a screen shot from ****** on 5/26. We have demanded and requested that our information be removed and not provided to any realtors or potential future residents. They have not only given out our LEGAL names but also our phone numbers and even state where we currently reside which you can see on the response one of our family members sent to me from ****** after requesting to tour this townhome where we rent.

  We even had a lady show up at the house today 5/27 and walked up to talk to me about it and asked to view it to which I responded they must contact VP to set that up. VP has continued to give out our information and they continue to ignore my husbands texts about many issues in the home. We are rejecting their response and expect a FULL refund on the day of our move out, and a return on our last 2 months rent for the stress they have caused us and putting my young children at risk.

  Business Response

  Date: 05/27/2025

  HI 

  i am so sorry for the inconvenience. But we have removed your name as they have already your details. and only realtor can contact you. and they are our approved realtor.

  As we have now told them to dont contact you. regarding showing or anything.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Live out of State looking to relocate to the ***** area. I am selling my home with a closing date and its imperative that I find a place andbe able to relocate by the time of closing. I found the ad on Zillow however, on Zillow VP realities has a note to make sure the property is available on their website and you can also apply there because it says they do not take Zillow applications which I did. It hasbeen over 48 hours and I have not heard from anybody. I keep getting boilerplate emails. I have a receipt that I paid for two applicationsfor myself and my disabled son whom I have to also do his application and I got correspondence from them but other than that every number they me I call I get nothing. I get a boiler plate text message even though Ive sent them copies of my receipts for particular property telling me to go on theirleasing site someone finally responded and asked me what property did they stop responding and continue to send me these boilerplate text messages with information to look at a place a repair or any other type situation. I feel its unfair. They should be providing some type of correspondence whether I was approved or not or even acredit report stating that they actually reviewed my application. I would like my application fees refunded.

  Business Response

  Date: 03/18/2025

  Thank you for reaching out and bringing this to our attention. We truly understand how important it is to receive clear communication during your home search, especially when facing a time-sensitive relocation.
  After reviewing your concerns, we agree that you did not receive the level of service you deserved. As a result, we will be refunding your application fee. Please allow a few business days for the refund to be processed back.
  We sincerely apologize for any inconvenience or frustration this situation may have caused. If theres anything further we can assist you with or if youd like help finding another property, please feel free to reach out.
  Thank you again for your patience and understanding.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in July of 2024, me and my roommates began conversing with employees at VP Realty Services in regard to renting a house out from them. It all began relatively normal. They left a lockbox on the vacant house and a passcode to enter on Zillow and ***********. We toured and decided we wanted to try to live here. Once we were accepted, we were sent the least agreement. The first red flag was that when we tried to negotiate the 1 year rent increase mentioned in the lease we were told someone else had already agreed to these terms (to my knowledge, you cannot have two people trying to sign a lease simultaneously). However, we agreed, signed the lease, and went to fill out our list of imperfections before moving in. Many things were broken and we contacted the (probably 6 or more) individuals who had been conversing with us regarding the property. None of them responded in terms of fixing some significant things (cabinets hanging off the wall, flood lights broken, etc). We decided to move in regardless as we were in a crunch. Fast forward one month of living here (no repairs made) and we are receiving more than weekly messages telling us to now pay a new monthly fee (not in our lease agreement). we are told it is non-negotiable. Of course, we deliver, but are met with more persuasion and emails and texts telling us we HAVE to pay. Regardless of the lease. Of course, we dont. The charges still show on our account, and we have reveived late rent payment notices on account of them taking our rent money and putting it towards this monthly fee which we are not obligated to pay. At this point, it feels like harassment. We even have messages of them telling us it is NOT mandatory but they need us to do it anyways or they will just keep taking the money from our rent. This is only the surface of scams we have encountered from this company but feel it should be brought to your attention. There is also more that cannot fit here.

  Business Response

  Date: 12/27/2024

  I saw you review on BBB
  I hope this message finds you well. Prior to your move-in, we undertook several significant tasks, including maid cleaning, carpet cleaning, painting, yard work, and more, which amounted to almost $5,000 to ensure the property was in great condition for you.
  
  After receiving your maintenance request, we promptly provided you with contact details for two different vendors to address the necessary repairs. Please let us know if any issues remain unresolved so that we can take care of them as soon as possible.
  
  To ensure everything is addressed effectively, wed like to schedule a call with you at your earliest convenience. Please let us know a time that works for you, and well be happy to coordinate.
  
  Thank you for your cooperation, and were committed to making your stay as comfortable as possible.

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please please hear me out.....So I use the scan card at ******* to pay the rent even tho I've been asking for months for y'all to open up the online pay feature and now bc of the system y'all have me use their is a problem again. I went to ******* and paid the rent using the system you handled them the cash and was handed a receipt....this is the approved affiliates that are on that scan card.....so the fact that they messed up on their part and not mine, You should not be charging me but charging ******* since they are the pre- approved affiliates that y'all want and trust to have the rent paid through. This is not on me. I as a the tent following your request to use your scan card through *******, went to ******* and pay cash and got a receipt. I'm not trained to work at ******* and use that system I left ******* with the money and expect the rent to get paid but of course there is a problem and my rent wasn't paid. So I have to go up to ******* and track down my money to find out they messed up and that's my fault how?!?!? There is video footage of me paying and leaving. You tell me how this is okay?!?!?! I'm not paying a late fee when I have proof that I paid my rent on time with a receipt. This was not on me. You need to contact the approved affiliates that y'all work with bc I did nothing wrong and should not be punished or charged a late fee. I didn't ask to use ******* to pay my rent. I wanted to pay it online with a debit card that goes through instantly but nooooo, you make me jump through these outlandish circles and have to pull an insane amount of cash (also charged ATM fees plus the fee to pay the rent) and to be walking around with that amount of cash safely just to pay rent and of course there's an issue with the affiliates that y'all chose to pay through and you want me to continue doing this for the next three months and I am supposed to be okay with that and trust that This isn't gonna happen again and you're not gonna charge me late fee.

  Business Response

  Date: 11/12/2024

  Thank you for reaching out and sharing your concerns. We understand the importance of a reliable and straightforward rent payment process and are committed to making it as seamless as possible for all tenants.
  After reviewing your account, we wanted to clarify several points:
  Late Payment and Applicable Late Fees: Rent is due by the first of each month, with a grace ****** ending on the third day. Unfortunately, our records show that the payment was received on 11/07, after this grace ******, which automatically incurs a late fee per the lease terms. According to the lease, if rent is not received by the 3rd of the month, an initial late fee $100 and $50 daily late fees are applied until the balance is paid in full.
  Certified Funds Requirement: In September 2024, a payment reversal occurred, which caused a delay in rent clearance. To ensure payment security and avoid any future reversals, we temporarily required payments via certified funds, which includes using our approved affiliates such as ******** scan card system.
  Upcoming Online Payment Option: We understand the convenience of online payments, and we are pleased to inform you that this option will be re-enabled for your account starting in December 2024. However, please note that if another payment reversal occurs, we may require certified funds again as a precaution.
  Please rest assured that we aim to support your preferred payment methods. If you have further questions or need assistance, feel free to reach out.
  Sincerely,

• Initial Complaint

  Date:11/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The home was in awful condition when we moved in. They assured us it would be ready then tried to move our move in date back the day of our move in. The company does not reply in a timely manner to emails or return phone calls. They are avoiding repairing foundation issues to the home that presented before we moved in 2.5 yrs ago, they spackled over the ceiling and wall cracks. The employee, ****, is incredibly rude and yells at the tenants. They are attempting to charge a full months rent for November when we are moving out on the 19th and they accepted our move out. They are charging $500 for not maintaining the yard without providing details for the issues saying that we have to provide proof that it is maintained THEN they will decide if they will remove the charge. I stated they are charging us without proof of their complaint and I was told in writing "The *** will fine you and we will charge you for it" We have a service that comes every 2 weeks and the sprinklers are on an app that THEY control and set up. They insisted that we let prospective tenants tour the home while we were still living in it and wanted to share my personal information with them! We have pets and two small children.

  Customer Answer

  Date: 11/15/2024

  We received notice today about our ledger.  We were charged an additional $500 for the sprinklers not being connected to the WiFI without any notification or requests to rectify from VP Realty.  This charge is egregious and incorrect.  The sprinklers have ALWAYS been connected to wifi, that is how they are controlled.  No reply was received regarding the original email showing the City watering records and app that the sprinklers are on. 

  Business Response

  Date: 11/25/2024

  Hi,

  We are working on it to resolve the issue. We will keep posted on the same with our customer. Thank you

  Customer Answer

  Date: 11/25/2024

  I am rejecting this response because:   I have received absolutely no communication from VP Realty in email or phone call form.  They have NOT responded at all to my questions asking for more information regarding the second fee that was issued for no Wi-Fi. 

  Business Response

  Date: 11/27/2024

  We apologies for the inconvenience caused to you as a tenant. We are working on the charged added and will resolve the issue ASAP by removing the charges. We will make sure the team response to you on time. 

  Customer Answer

  Date: 11/27/2024

  I have reviewed the business response and accept this resolution. One of the fees was removed from our account, however there is still no communication from VP Realty.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been refusing to to accept rental payments and have been bullying us to move and end our lease early. The have entered the property at night with out any permission or notification. The continue to bully by phone email and even in person

  Business Response

  Date: 10/23/2024

  
  Thank you for reaching out to express your concerns. We take tenant matters seriously and wish to clarify the situation based on the facts at hand.
  -Unpaid Rent and Eviction Filings:
  As of today, rent remains unpaid for the months of July 2024 through October 2024. Due to repeated non-payment, we were forced to take legal action:
  05/01/2024: An eviction case was filed but dismissed after you paid the outstanding rent.
  08/05/2024: Another eviction was filed, but we lost the case due to a technicality with the 3-day notice.
  09/03/2024: We filed again, but issues with the clarity of the **** documentation resulted in the case being dismissed.
  Despite our multiple efforts to resolve these matters through communication and legal processes, rent for the months of July, August, September, and October remains unpaid.
  -Alleged Bullying and Unauthorized Entry:
  We strictly follow Texas law regarding tenant notices and property access. On 09/25/2024, when we attempted to post the Notice to Vacate for non-payment, you refused to accept it. During a subsequent in-person attempt on 10/03/2024, I was physically assaulted by you, an incident captured on video. This behavior is unacceptable, and the event has been included in our legal proceedings.
  -Upcoming Court Hearing and Eviction:
  Due to ongoing rent defaults and the aforementioned assault, we have a court hearing scheduled for 10/30/2024 at 1:30 PM, where we will seek judgment for the unpaid rent and legal eviction. We are proceeding through the legal system to ensure a fair resolution in accordance with Texas property law.
  We remain committed to resolving this matter appropriately and urge you to attend the court hearing on 10/30/2024 to discuss any further concerns.
  Sincerely,
  ***** ****
  Owner, Broker
  VP Realty Services

  Customer Answer

  Date: 10/23/2024

  I am rejecting this response because:   ************ refused payment 

  and is bullying tenants because their home is in foreclosure also 

  putting court documents on this platform is not legal 

  we can provide documents as well 

  putting personal information of tenants on the internet is a safety risk 

  as noted my complaint did not include the police report and also the video of the illegal entering of the home at 9:00 pm with out notice . Since the business decided to breach tenant privacy rights by placing a falsified document there will be legal repercussions. 
  Dwahnish Italia as well as ***** are liars bulllies who refuse rent to end leases early to recycle tenants to allow their fellow indian landlords to rent homes that they were supposed to actually be living in as stipulated by their mortgage contracts. 
  

  this time they tried to mess with the wrong tenant 

  they can upload whatever they choose but they need to upload the previous rulings that were in favor of US the defendant'. 
  on the court date when we appear with all of the money refused from the landlord and his sketchy management company lets see how they react when they loose. Tenants that want to pay rent should not be bullied to end their lease because the owner has taken a loss as stated in recorded and written form and wants to get out of the contract. 
  we will win as always. 
  

  ***** lets see how GOD works ! 

  Customer Answer

  Date: 10/23/2024

  The personal information entered by the business is a breach of tenant privacy rights 

  in our complaint we could have also submitted police records and documents but we did not 

  we request the information with court papers with my family and personal information not be published on the website 

  Business Response

  Date: 10/24/2024

  ****** has breached the contract by not paying the rent and is holding over the property without paying the rent.

  Numerous attempts were made where we offered tenants to move out voluntarily yet they ignored the resolution and decided to continue breaking the law and exploiting homeowner's generosity.

  We are seeking courts judgements against such ill behaviour

• Initial Complaint

  Date:10/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I occupied a property by VP-Realty on **************************************** and did my part to pay rent on time. There was no walk through before uptake and the keys were under a rock placed outside for the new tenant to pick and occupy as we would later find out this is how the company avoids a face to face evaluation of anything that might require fixing.Towards the end of the lease the company started raising unfounded breach of lease emails to intimidate us to renew a lease which we had no intention of renewing. At this point we had established that this is a company that acts as a law unto itself and this was proven when they listed our phone numbers on their website for us to show the house to their prospective clients notwithstanding our express email not to do it. Consistent with the behavior you are reading online about this company they informed us that they used our deposit to paint the entire house. Knowing who we were dealing with, we collected evidence photographic among others to prove the impeccable condition we left the house in. This company is determined to take your rent deposit period . I requested a walk through with their agent which they declined asking me to leave the keys in a safe place outside like under a rock like i found it when i first occupied. I rented the house for two years and everything you read online will be done to you if you rent with them because this company is unprofessional , does not refund deposit and will post your phone number online like you work for them.They act as if the laws of Texas do not apply to them .

  Business Response

  Date: 10/23/2024

  1. The tenant sent the move out notice on 05/28 and the actual move out date was 06/30
  according to the executed lease agreement terms the tenant was required to provide 60 days notice
  2. We tried to renew the lease with the tenant with good intentions only
  3. on the showing part we communicated with the tenant and once they agreed we used their contacts
  4. the tenants were very well informed, also on the showings we only did it according to their allowed times
  they left the home in bad condition and the repairs were more than the entire deposit, If it could have normal wear and tear we would not have charged it to them, but it was more than that, The home was not maintained and it was damaged so the owners has to pay out of his pocket as well.
  
  I hope that clarifies the things up and request to dismiss the complain