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Business Profile

Baseball Cards

Signature Sports Marketing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baseball Cards.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bid on an auction for a signed ******* ******* jersey this company was doing at the ********** basketball game against ********** on January 11th. I won the bid and was contacted by ***** on that Wednesday. I returned her phone call Friday the 17th and gave her my card info in which they charged my card that day. She told me they would ship it right away and have the item within ***** days. After not receiving the item, I followed up at the end of January and was told they would ship out that day and I would be emailed a tracking number. After not receiving a tracking number for a couple more weeks, I called Friday February 14th and ***** returned my call. She sent me a tracking number and said they would ship it out Monday. I have checked the tracking status everyday since then and *** has still yet to receive the item. I followed up with ***** first thing this morning and have still yet to receive a response.

    Customer Answer

    Date: 03/04/2025

    Please remove my complaint against signature sports marketing LLC as I have received the product and ***** with Signature Sports helped me out and resolved my issue. 

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order still hasnt shipped since I ordered 2 weeks ago and I cant get an update from the business. Ive tried to contact the shop through the website contact us, direct email, and phone calls. Someone answered the phone last Wednesday and said theyd call me back with an update and never did. I called again today and left a message since nobody answered.

    Customer Answer

    Date: 01/15/2025

    They called me today to tell me they received the complain and that they pulled the product and packaged it to be sent out.  Ive received an update from *** that theyve got the package.  Thank you for your help.

  • Initial Complaint

    Date:01/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 21st, 2024, I attended the **********/************* football game in *******, *****. I placed a bid on an autographed framed portrait of ****** ***** that Signature Sports was auctioning off. About a week later, I received a phone call stating that I had won the portrait and promptly paid for it. The payment of $162.38 officially went through on September 27th. Between that time and today (1/10/2024) I have called 7 separate times requesting an update on my order. Each instance has ended with me receiving no information relating to this purchase. I was told on each occasion that I would get a call back after the matter was looked into. However, I have not been contacted once since September when they requested payment. The sheer lack of professionalism that this company presents is disgusting. I unfortunately have reached a point where escalation of this matter is my only option. The manner in which this company has handled this matter is starting to seem like fraudulent activity. The lack of action or communication of any relevant information involving this situation is highly concerning. I warn any person who is considering doing business with this company to look at other options in hopes that they do not end up in a situation similar to my own.

    Business Response

    Date: 01/28/2025

    We spoke with customer and resolved the issue. His replacement item is shipping out this week

  • Initial Complaint

    Date:11/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an *** ******* autographed framed jersey on 10/23/24 for $699.99. I reached out on 10/25 to see when it will ship with no response. I finally received a note from them on 10/29 that my order is on it's way. When I clicked on the *** tracking number the *** website states, "*** doesn't have possession of the package yet. Estimated delivery date will be available as soon as we get the package. I reached out again a couple days after I received the email and got no response. I emailed again on 11/2 with no response and I called on 11/6 with no response. I've never encountered a notification where the *** doesn't have a package for over a week and with all the BBB complaints I'm concerned I'll never receive this order.

    Business Response

    Date: 11/06/2024

    We assigned the tracking number to the order. We had to get it framed and ready for this customer. item was recently picked up from the framer. We saw a missed call from the customer on 11/06/2024. Conacted the customer back on 11/06/2024 left a voicemail at 4:36pm. Contacted customer again on 11/06/2024 and left another voicemail at 5:12pm. Item has been packaged up and will be scanned on Thursday 11/07/2024 and should arrive to customer by 11/11/2024. Customer has not contacted back after 2 messages have been left

    Customer Answer

    Date: 11/07/2024

    I am happy to remove this complaint once I get a shipping notification. I did receive two calls from them so there is effort however, I don't understand why they don't specify on their website that this item is not framed and will require framing therefore it will take two plus weeks before it ships.  This would have been very helpful and I would not have complained about their service.  More email communication would also help.  They never responded to the 3-5 emails I sent.  They definitely get emails as they received the BBB complaint.

    Business Response

    Date: 11/07/2024

    item is ready for pickup and will be picked up at 4pm CST today and will be in transit it to customer. *** tracking number is ****************** and I show estimated delivery date is Monday 11/11/2024. If you have any questions please feel free to contact me at my office ************. 

    Customer Answer

    Date: 11/08/2024

    As they mentioned they did ship the purchase and have done their end of the deal.

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won an auction from signature sports back on Dec 10 2022 listing ******** and order * *******. I have been contacting them for months. I have talked to one lady a couple times and keeps telling me she’ll will look into it and get back to me, I have not heard anything from them. It’s April and I still have not got my item or an offer for refund. This is the worst experience I have ever had with a company.

    Customer Answer

    Date: 06/03/2024

    The company has contacted me and apologized. They have sent me replacements for the helmet I won at their auction and I have received it on 6/3/24. I am satisfied with the outcome and the service Signature Sports has given. Thank you very much 

    Customer Answer

    Date: 06/03/2024

    The company has contacted me and apologized. They have sent me replacements for the helmet I won at their auction and I have received it on 6/3/24. I am satisfied with the outcome and the service Signature Sports has given. Thank you very much 

  • Initial Complaint

    Date:01/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won two jersey through the auction site. A ************************* Wisconsin jersey and a ********************* jersey. I was told that items would be shipped within 10 days of winning the auction. When I called the first time I was told by ****** that the company was shipping them to ** so they could be shipped. When I called the 2nd and 3rd times she took my address and said she would follow up. It has now been over ***************************************************************************** addition the company s no longer returning my calls. I want to believe this is a legit operation as the ***************** have endorsed this vendor but I am beginning to believe that I have been scammed out of $170 at this point.

    Business Response

    Date: 06/07/2024

    We contacted the customer and got their issue resolved. All items have been received and the customer is satisfied with the resolution. 

    Business Response

    Date: 06/07/2024

    Spoke with customer and got his issue resolved. Customer received all items and is highly satisfied with them. 

    Customer Answer

    Date: 06/07/2024

    I have reviewed the business response and accept this resolution. I appreciated their willingness to respond and make it right.

  • Initial Complaint

    Date:11/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company runs auctions on the saints app. I have bid on and won several thousands of dollars worth or memorabilia. I have contacted them by email and telephone. They keep saying my memorabilia is being shipped. However, I've received no confirmation. First auctions ending on November 1, 2022. They said items ship 1-5 days after purchase.

    Business Response

    Date: 03/22/2023

    Business Response /* (1000, 9, 2023/01/03) */
    We never received any notifications via email, phone or written notices until we received your FINAL notice dated 12/28/2022.

    Customer had 2 shipments coming from our company. One package was delivered on 11/25/2022, customer did not send an email until 11/29/22. The 2nd package shipment was lost by UPS, they have opened an investigation and we have no new information as of 01/03/2022. We have reshipped the items to the customer even though the investigation is still ongoing with UPS and we are hoping to have a resolution on that end. Here is the tracking number of the new package 1Z03R0AXXXXXXXXXXX.

  • Initial Complaint

    Date:11/03/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I bid on three items advertised from signature sports marketing and won. They called and got our credit card information and charged the card $1400 which was the amount we had bid in total.
    We were supposed to be notified of a shipping and provided tracking info on the packages weeks ago and now, it's like they have dropped off the face of the earth and nobody will return our phone calls or update us with tracking information as promised.

    Business Response

    Date: 03/17/2023

    Business Response /* (1000, 9, 2022/12/21) */
    We did not ignore the customers calls. We even spoke to her and her husband. She was sent a receipt at 2L59pm on 10/07/2022. Customer was advised that everything is custom framed and would receive a confirmation when the items would ship. She was advised the framer was waiting on materials to complete her order and when did communicate this with the customer. Her husband was more than understanding when we spoke to him. We also emailed tracking to her when the items had shipped.

  • Initial Complaint

    Date:09/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to resolve an issue with an auction item I bought and paid for, yet never received. I paid for an autographed and framed ********** photo and it was never delivered. Paid 12-23-21 via Visa for the amount of $270.63. After dealing with the run around multiple times over the phone I would Like my item or a refund. I have tied contacting via e-mail with no reply. Please feel free to contact me at ************ or **********@hotmail.com

    Business Response

    Date: 06/07/2024

    We reached out to the customer. Spoke with him and got his issue resolved. Customer is satisfied with the purchase. 

Signature Sports Marketing, LLC is NOT a BBB Accredited Business.

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