Business ProfileforVio Security, LLC

I called up during June to the customer service department to ask them how long we had on our contract and they said that our contract ended in September. They told us during that time during the June phone that we needed to mail in a letter that was signed saying that we wanted to stop auto renewal and that we wanted to stop services at our address. Which is already completely odd and weird that we needed to write out a letter to stop service and to sign it. We sent that up and we didn't receive a response but I also do you have an email from the person from VIO because I told them over the phone to send me a written transcript of what was discussed because I knew they would be sneaky. Fast forward I did not get a confirmation that they received the letter so I called up in September and they said that they did not receive the letter. That it was never received. And then they said well they changed methods to cancel we can now cancel through email so they gave me an email address and I sent them an email. Telling them what was discussed over the phone and I also told the person over the phone to send me a written transcript over email of what was discussed. They didn't do that. And now we are being charged for September and being charge for October. I had called up a week later and asked if they received the email and the person over the phone said that they will have someone check the mailbox to see if it was received and I told them to send me a confirmation email once it's received and I have not received any confirmation email or follow up. Do not under any circumstances get into a contract with this company because their customer service is extremely poor and they don't want you canceling. We have already called our bank to have a stop from this merchant and we filed multiple claims with our bank from this merchant.