Business ProfileforINVO PEO

Had them less than a year. They failed to follow directions, their interface is not user friendly, they make a lot of mistakes, they rip you off, and they charge you extra fees even when they screw up.

1. They cannot follow directions. We informed them when we started our pay schedule and when funding is available to pay employees. Since this was in the middle of COVID, the number of clients who were paying diminished and we lost a lot of income. As a result, we have a very strict schedule between when we get paid and when we pay employees. Yet, they would constantly try to force me to run payroll before the pay period was over because they don't want to run payroll on Saturdays since they don't work Saturdays. Then, they try and deduct the money before the date they were told the funding is available. Even after 7 emails and a phone call over 10 months, they still didn't understand. Had this been discussed as being an issue in the beginning, we would have used someone else. But Ms. Wolf said it was not a problem.

2. Their interface is not user friendly and its hard to find the right reports, you find yourself doing redundant tasks and the entry fields are not very clear. The help section doesn't help. And when you have to do something in the middle of the night or on the weekend, there is no one to help you. For example, we had to set up a deduction from an employee and when you go over their payroll section, there is no place for you to enter a payroll deduction except under the tax tab, which makes no sense because its not a tax. But there was not other entry forms on any other tab to put in a deduction. And the entry line just says deductions with no further explanation or help icon. So his deduction was put there. Then, instead of taking out a $50 deduction, they took out $400. Then they paid him early minus $400. When I talked to them on the phone, they said the deduction was for extra taxes, and they we had to go thru all these extra steps in a different section to add a deduction instead of just putting it on his payroll tab. And there was no way to know to do that unless someone told you.

3. Mistakes. I had one employee where they screwed up his pay three times, even though it was entered correctly. Then they sent me a voided check to cover a check I hand written him, screwing up my books by making it look like he didn't get paid when he did. They currently double billed me for an employee and tried to withdraw more money than they were supposed to from my account. I learned years ago to use a separate account for payroll just for companies like this. Payroll is run and I transfer the payroll amount into the account to cover the deposits. They overbilled me by $1300 and it didn't go thru. They want me to pay the full amount and then credit me the overcharge after the fact. I refused to pay double up front to get a refund next week. Its ridiculous. They also forgot to notify the DOR or send me a letter to let the state know they are sending my SUTA payments through them. I got fined by the state for not paying SUTA because of them.

4. They will rip you off. My FL SUTA rate is 0.01. This is how much I should be paying into unemployment. I just found out they have been billing me at 0.027. This means they have been charging me nearly three times more in unemployment taxes than I am supposed to be paying. They have still not even addressed this.

5. Extra fees. You get charged for everything. New employee fee, terminated employee fee, if they want you to run payroll early and you run it when its supposed to be run, a late fee, etc. These extra fees are not discussed when you sign up. They make no sense either. Why are you paying a new employee fee on top of the monthly employee fee. You manually enter the employee information yourself. They don't' do anything. Why are you billed for a terminated employee? They don't do anything there. They just stop writing checks and stop the monthly fee. Why do I have to get charged for that?