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Find a Location

Hiller Plumbing, Heating, Cooling & Electrical has 17 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHiller Plumbing, Heating, Cooling & Electrical

    Heat Recovery System
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.75/5stars

    Average of 364 Customer Reviews

    Customer Complaints

    22 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/20/2023

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers residential and commercial plumbing, heating, air conditioning and electrical services.

    Products & Services

    This company offers residential and commercial plumbing, heating, air conditioning and electrical services.

    Business Details

    This is a multi-location business.

    Find a Location

    Hiller Plumbing, Heating, Cooling & Electrical has 17 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      915 Murfreesboro Pike, Nashville, TN 37217-1501
      BBB File Opened:
      2/28/1994
      Years in Business:
      33
      Business Started:
      6/1/1990
      Business Incorporated:
      9/19/1996
      Accredited Since:
      11/20/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Hiller Plumbing, Heating & Cooling Company, Inc.
      • Gallatin Plumbing
      • McKinzie Mechanical Heating & Air Conditioning, LLC
      • Hiller, LLC
      • McKinzie Mechanical Heating, Cooling & Electrical
      • All Service Plumbing
      • Our Plumber
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mr. James Patrick Hiller, President
      Contact Information

      Principal

      • Mr. James Patrick Hiller, President

      Customer Contact

      • Mr. James Patrick Hiller, President
      • Ms. Sandra Davis, Executive Assistant
      • Mr. Joshua Casey
      • Mr. Seth Rubio
      • Mr. Jimmy Hiller Jr., General Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      22 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/26/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      On December 28th, Hiller Plumbing, Heating and Cooling of *******, ** came to my house to inspect my **** unit. They determined that the heat exchange was damaged and needed to be replaced. They estimated that the cost would be upwards of $2500, so we discussed financing options. The employee who came to my how told me that he would have to do a soft credit check to give me a rough idea of what kind of interest rate I was looking at. I specifically asked if this was a hard credit check and he insisted that it was not. Well, not only did he end up doing a hard credit check that is now on my credit report, he also applied for a credit card without my consent! I specifically told this guy that I did not want to take out a debt without shopping around, yet now I have a new credit card that I did not request or approve! I called Hiller and spoke to their accounting department. ***** was very nice and apologized for the mixup but said there was nothing they could do at this point. She even told me the **** worker's notes specifically say that I did not want a hard credit check or to apply for a loan or card, yet he still did it! I was told that my only option is to dispute the card with the credit bureau and to file a complaint, so here we are! I get that mistakes happen, and it's possible that this was a mistake on the worker's part. However, Hiller needs to better train their staff if that is the case. I also don't see how someone can "accidentally" take out a credit card in someone's name. That is inexcusable! If I were trying to buy a house or vehicle, this new credit card could really mess me up! The only acceptable resolution here is for Hiller to figure out a way to get this credit card completely wiped from my credit!
      Read More

      Customer Reviews

      364 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      TheIzzys

      5 stars

      04/07/2024

      I was inquiring about a gas tankless water heater and scheduled an appointment with Hiller as well as another company to provide an additional quote. I had already received a quote a few months earlier and was told that the quote was a good quote but he was still able to discuss different options and provided me with a lower quote. I contacted the other place that was going to provide an additional quote and cancelled that appointment. They reached out to me and asked me if I would be willing to let them try to beat the deal from Hiller, I was interested in hearing what he had to say UNTIL he decided to try to make their business look better by trying to belittle the competition. When Graydon came over he was very complementary of the competition as well as some of the people he knew at the other location that was scheduled for the next quote. Within all industries I truly believe that professionalism and customer service is just as important if not more important that the actual price itself (I mean, I don't remember what I spent for a hamburger last week, but I sure remember how I was treated). Kudos to Graydon and I will complete an additional review of the technicians once the job is complete. ________________________________________________________________________ INSTALL REVIEW: The guys arrived here around 1PM and immediately got started. We had 3 installers working on removing the 19 year old tank water heater and and installing the new tankless water heater. The 3 guys are Thomas, Tyson, and Paul. They were professional, courteous, and just great personalities that provided amazing attention to detail with the install. They also checked the water pressure level as well as checked all the faucets for showers, bathtubs and sinks to ensure that everything was up and running prior to removal, clean up and making sure I was satisfied with everything. They definitely adhere to their slogan of "Happy you'll be or the service is free."

      Local BBB

      BBB of Middle Tennessee

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