Business ProfileforJani-King of Nashville

In April of 2022 my business signed a cleaning contract of Jani-King of Nashville. It was a commercial cleaning contract that included monthly cleanings plus one monthly deep clean. Immediately after our first clean, I knew Jani-King was not going to work out. Areas that should have been cleaned (areas outlined in the contract we both signed) were not cleaned. From that first clean on we continued to experience more issues with Jani-King including: more areas neglected to be cleaned and staff just not showing up with no communication. In July, after a no call no show, we decided it was time to use another service. Upon signing and in the contract are multiple pages explaining the standard of clean, outlining their definitions of how clean surfaces and areas should be, and even lamenting supervision and communication issues that exist within conventional cleaning services. All of this is extremely misleading when they perpetuate these standards of poor communication and negligence when cleaning. Our contract states we are to pay $433 per month which includes a weekly clean and a monthly deep clean. We paid April and May and still owe for June and July. I never received invoices for these months from the company. They only operate via the USPS, I am not receiving any digital communication from them and they will not respond to my emails. The only complete month I owe is June, July we terminated our contract a week early after only receiving 2 "cleans" that month. However, Jani-King is attempting to get us to pay through the end of the contract (December 2022) and is claiming we owe $3,031.00. After communicating via MAIL this company is not willing to resolve this issue. Our account number is: ************