Complaints

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• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the esthetics program, in which this school did not follow through with. I paid all the money up front. I never received any education past getting a couple books. They have been contacted numerous times, and I just keep getting the run around. I was never provided with the internship I paid for, nor an education in theory to be able to take state board testing. I have spent over 8 thousand dollars and they are refusing to give me an education or a refund. I have proof of them claiming that I completed an impossible number of hours in the span of only 3 weeks. All of this will also be sent to state board. This school is completely fraudulent and is stealing money from people. They are claiming I completed my programs hours but I did not. I have proof I clocked no more than 10 hours in the online theory portion. I constantly reached out for help with NO help given to me. Now they are claiming I dont qualify for a refund because of how many hours I did but this is not true. I never completed those hours. I need a refund so I can pay for my education at another school and actually get my license!!!

  Business Response

  Date: 06/24/2024

  Dear ***************************,

   Thank you for bringing your concerns to our attention. We deeply regret the frustration and inconvenience you have experienced. Your feedback is important to us, and we are committed to addressing your issues promptly and thoroughly.We understand the gravity of your situation and would like to clarify a few points to ensure we fully understand your concerns:Education and Materials: You mentioned receiving only a couple of books and not the full education promised. We would like to understand what specific aspects of the curriculum were not provided.Internship and ***************** We are concerned to hear that you did not receive the internship or the necessary theory education to prepare for state board testing. Please provide details about the specific modules or sessions you feel were missing or incomplete.Hours Logged: You have indicated discrepancies in the number of hours logged. Please share any records or evidence you have regarding the hours you completed so we can investigate this further.

  Refund Request: We acknowledge your request for a refund due to the unmet educational services. Our goal is to ensure fairness and transparency, so we will review your case thoroughly.To resolve this matter efficiently, we kindly ask you to send us any relevant documentation, including emails, records of communication, and proof of hours completed. Our team will review all the information provided and get back to you with a resolution.

  
  We apologize for any distress this situation has caused and assure you that we are taking your complaint seriously. Your satisfaction is our priority, and we aim to resolve this issue to your satisfaction as quickly as possible.Please contact us directly at ************* to discuss the next steps. We appreciate your patience and cooperation as we work to address your concerns.

  
  Sincerely,
  School Administration