Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Terminix has 445 locations, listed below.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

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  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

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  Terminix

  324 Grove St, Suite 6 Worcester, MA 01605-3936

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  Terminix

  4305 Muhlhauser Rd Ste 2 Fairfield, OH 45014

Review Details

• Review fromPatricia A

  Date: 10/24/2024

  1 star
  I think this branch of Terminix has scammed me. The initial consultant pressured me to pay whole sum upfront.I wanted them to rid our home of groundhogs under it. I paid, but now am sorry.Their service was poor. They trapped only one animal, claiming they had no more traps now, men out sick, etc.Later, I determined the two other young had left the house, so a man did install metal guards around susceptible walls. I never got a contract, but was led to believe I had their service until end of year. Now, I have a different pest problem, but call to company says I didn't ever have a contract, and am not covered for any more service.Don't make my mistake!

  Terminix

  Date: 10/28/2024

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive  

• Review fromSchelee B

  Date: 10/21/2024

  1 star
  After using this company for multiple years and purchasing quarterly products from them we have reached EXTREME disappointment. Products that include spraying the yard and surveying the house to identify any problem areas, which come back with all GREEN checks, indicating no issues.After paying $7,000+ for crawl space encapsulation, the job was not completed as promised, resulting in a mice infestation.We were told that debris would be cleared and insulation removed. However, the insulation was left intact, creating a temperature-controlled environment for the mice to breed. The vapor barrier is thin, was not properly secured to the walls, and fails to cover the entire area. Additionally, the vents were not secured, leaving openings for critters. We've called Terminix multiple times to address these issues, including the poorly secured crawl space door.The dehumidifier installed was also not placed correctly to cover the entire encapsulated area. Now, we are dealing with a mice infestation that has created serious health concerns, as mice can spread diseases like Hantavirus, Salmonella, and Leptospirosis. Their droppings have contaminated pantries and clothes drawers, forcing us to detox the entire house.We had a manager come out and say yes there is an issue with entry points and rather than correcting their mistakes, Terminix wants to charge us for additional services to fix the issues they caused. Mind you, this same day, a quarterly inspect was completed and returned with.... all GREEN CHECKS, to include possible entry points.This has also caused mental and emotional distress. The sight of live and dying mice in our home is deeply upsetting. Despite multiple attempts to resolve this locally and regionally, no one returns our calls, and we've had zero response from corporate, even after sending emails with photos.The lack of accountability and poor customer service is unacceptable. Given our experience, I would strongly advise against using Terminix.

  Terminix

  Date: 10/23/2024

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up.

  Terminix Executive Services

   

• Review fromJOSEPH M

  Date: 10/18/2024

  1 star
  The Milwaukee /********. I am in ********* and i reported this to Consumer Affairs or Relations.I am a military veteran and I was charged ******* all that was done was spraying chemicals for bugs. No drilling in the walls or anything. Job should have been a couple hundred dollars at the most but no more than ******. I did a refinance and the company knew I could not get the loan done without the pest services being done and he reminded me of that several times. **** ***** was his name. I am not saying he was a bad guy but he did take advantage of the situation and his office ********** knew it. ******* was the spraying man. These companies do not care by the other reviews on this site. They got their money!!!!

• Review fromMark F

  Date: 10/18/2024

  1 star
  I hired Terminix to handle an issue with bed bugs. The inspector advised that they would empty the closets and treat the closets I didnt have to do anythingwhen the technician came was told they dont do that so I had to clean out the closets for the follow up visit.. the technician and I arranged for a follow up and set up dates for the two follow up visits. The day of the follow up visit the technician didnt come and didnt respond to my text messages talked to a manager and said he will tell his technician to respond to text messages receivedand he came out the next day to do the first follow up visit which caused me to miss two days of work..we talked at that point about the second follow up and set a date for the second follow up visitthe day came once again the technician didnt show up no response to text messages. Called the Manager left multiple voice messages no response no return call. I paid a large sum of money for their service for a lousy customer service experienceI would not recommend this company to any one and will not be using them again.

• Review fromAntia S

  Date: 10/18/2024

  1 star
  I had a mice problem so I called terminix, they added traps in the attic and other places and promised someone would come back to clean up the dead mice. Not only did nobody come after I texted and called about it ( I had to get rid of them myself) but when I called to cancel the service I was told I was signed up on a termite contract and was stuck paying for a year regardless if they came or not. Unacceptable, the sales *** made it very clear that I could cancel at any point I no longer needed the service and never did o ask for termite services.. I never had a termite issued. I have called and spoken to several ***s explaining the situation and Im being told a manger would call me back. Its going on 2 months now and still no one calls. I ask if enter is an email I can send to corporate, still the same answer, that is was been logged and someone would call within 48 hours. This is clearly a scam and mis***resentation. Horrible experience and they wont stop charging my account.

• Review fromJennifer M

  Date: 10/17/2024

  1 star
  Terminix will have you sign a contract and charge you $3000, they will then do services one time. When you continue to have the same bed bug problems, you call them multiple times to come out, and still nothing. Terminix is the worst!!!!

• Review fromUCF3

  Date: 10/17/2024

  1 star
  This pest control is one of the most expensive extermination companies, but they can't seem to resolve a simple mice problem. I hired them for 1 year and they just flopped at getting the one job i hired them to do. Also, consumers should be aware, the company's call-center can't seem to communicate with their field operators and local branches properly. For example, i called the 800 number on a Monday, and agent said their ***************** Agent will be there on Thursday to service the property. Thursday goes by without a call or message until Saturday when i get a Text stating the agent is on his way. No Agent contact information provided by text or email so i can inform i won't be there. Agent leaves a voicemail saying he'll service the outside as i am not there, and his work notes in the report doesn't reflect any change is needed.Better to hire someone more reliable for less money than this corporate money-pit.

• Review fromJeanne o

  Date: 10/17/2024

  1 star
  READ THE FINE PRINT BEFORE YOU SIGN ANYTHING. They use fear mongering to get you to sign up for things you don't need then if you change your mind before the year contract is up and you decide to cancel any service you have to pay 30% of the remaining cost. Each service has a 30% fee for cancelling. THEY DO NOT EXPLAIN THIS WHEN THEY GET YOU TO SIGN UP. Its in the fine print.

• Review fromRichard A

  Date: 10/16/2024

  1 star
  I dont like writing negative reviews about companies but I have to make people aware of this company. They dont even deserve a star but that is the lowest I can give them. They are a scam. I contacted them to have bats and squirrels activities in the my attic removed. They came and took pictures and acknowledged their entrance. The technician told me they will come and seal the entrance. As I am writing this review nobody has come again after I made payment for work. I have called their offices and the cooperate office serval time and I am always told a technician will come but no one shows up. Now I want a refund for work not done and they are refusing to give me back my money. Be careful before you contact them to do any work on your property. Its not worth the hustle. Not only did they waste my time, now I have to take the matter to court for a resolution.

• Review fromGary K.

  Date: 10/15/2024

  1 star
  Never.Entered into ******************************************************************** months