Complaints

This profile includes complaints for Clayton Homes, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Clayton Homes, Inc. has 452 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Clayton Homes, Inc.

  5000 Clayton Rd Maryville, TN 37804-5550

  
• 

  Paradise Homes

  187 Highway 231 N Troy, AL 36081-1766

• 

  Clayton Homes

  2270 7th St S Clanton, AL 35046-6300

• 

  Clayton Homes of Northport

  4401 McFarland Blvd Northport, AL 35476-2824

• 

  Clayton Homes of Dothan

  5214 Montgomery Hwy Dothan, AL 36303-1500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home in Aug. 2020 that wasn't completed and ready to move in till Mid Oct 2021. Once moving into the home there were multiple issues. This includes with the work the contractor they hired to do the road, septic, water line foundation, and anything related to being able to place the home on the land and move in. The road installed by there contractor during rain you must have a 4 wheel drive vehicle to get back to the house. If the car is to low to the ground it scraps as it comes down the drive way. The water line was suppose to be 2" all the way to the house installed and the water line is only 3/4" at the house. This is relevent as the water pressure in house is low. Additionally I was advised everything was covered under the year and the water has been reported leaking and has yet to be repaired for now 2 days. The power dims anytime your turn on an appliance, tv, vacuum ect. Additionally the hvac has not been functioning properly. The grout in the master bathroom is cracked and there is holes in the grout. The tiles are not flush and I was advised this is not going to be repaired even after my son cut himself. The floor has bumps it and is not level as water when spilled runs in a down hill affect. The granite in the kitchen is cracked as well on the counter top. There are drywall screws/nails as well showing in different parts of the house. The work outside by the contractor they hired rushed to do the work and the employee they sent out to do road repairs advised that he wouldnt put his name on my road. I brought this up to the home center and they advised if I completed the survey and gave them a 10 they would complete requested repair and have the road done properly. They have not corrected the issue and advised it would not be repaired and corrected where they had cut corners to get the work done quickly.
  

  

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/10/03) */
  Thank you for reaching out to Clayton! We appreciate your feedback, as we use this information to better our processes. We have reached out to the home center where your home was purchased, as well as the facility that built your home. They mentioned that they have been in contact with you and are working on repairs to your home, including the countertop and bathroom tiles. They are looking forward to working with the state of Texas to determine the issues with your home and will create a plan of action once that inspection has been completed.
  
  
  Consumer Response /* (3000, 7, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They are declining finish the work on the road that was completed by there contractor who did shoddy work on the road as well as cut out the terrace creating a place for water to flow through my front yard rather then to the back of the acreage. The road that they had there contractor put in did not last more then a few weeks. A driveway when done correctly should last 2-5 years. The drive way is long, but the work done by the contractor that clayton homes hired. (I was advised I had to go through there contractor to include everything in the loan and did not get to find my own contractor to do any of the work as it all had to be included through the home center) The drive is only able to be accessed by a 4 wheel drive truck when it rains and there is no place to turn around when it rains without 4 wheel drive. At the time I had arrived I had just drove over 1600 miles with my son, 6 dogs, a livestock Trailer with goats and a horse in it. I contacted them initially on 11/10 about the road after reaching out and validating everything was completed. At that time it was recommended I needed a minimum of 35 yards of road mix to correct the issue. They brought out only 10 yards and it was never spread until they brought out another 10 yards in the spring. I spoke with ***** and she advised they were not going to bring out any more road mix to finish the road. When the last load was brought out ******** (from the contractor hired by Clayton homes) advised they had put in to small of culvert and that the load was still not enough to correct the road. He had told me he would not put his name on the work cause it was not done correctly (by the company he works for) I spoke with ***** about this and she advised if I gave a 10 survey they would at least correct the culvert issue as the culvert that was installed was smaller than it should have been for the creek. The road was 12k.
  
  
  Business Response /* (4000, 9, 2022/10/05) */
  Thank you for providing additional feedback. We have reviewed the information in your sales agreement, and it does state that the home center is responsible to install a gravel driveway. However, Clayton does not maintain the driveway after the installation, so any erosion or other events that may impact the driveway moving forward would not be addressed. We have confirmed that all of the service team has been able to access the property in various vehicles. We understand your frustration, but all items in the sales agreement have been fulfilled.
  

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new clayton home. Been sitting there for 3 months. Has several structural issues basically made from scraps. So many repairs needed it's ridiculous I can't even move in and my first payment is due. I don't understand how a customer can be treated this way and just ignored. Is there something else I can do. I'm gonna let them just repo it. I suffer from mental illness this is really making me just give up. No help I beg you for your help one last time
  

  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/26) */
  We are sorry to hear you are dissatisfied with your home and service. As Clayton Homes strives to provide World Class Service for their customers. It is understanding that you have been living in your home for a couple weeks. We did speak with the Home Center and they advised they were just at your home for service and they advised you they were putting in a factory service request for the wall. Our Home Building Facilities Service Departments are running 6 to 8 weeks out for service. Once a Contractor is available he will reach out to you to schedule the appointment.
  
  
  Consumer Response /* (3000, 7, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is unacceptable this home has been here for 3 months already. So many other issues to be addressed in the meantime. Cold weather coming have no skirting to block the wind far from being energy efficient. Like I said so many other issues. I'm not living in it just sleeping and you want me to start pay 859 dollars October 1st. Your response is the same as any other response it's programmed. I will not be making payments by the time it's liveable it'll be repossessed. That's a promise
  
  
  Business Response /* (4000, 10, 2022/09/30) */
  Again, we are sorry that we have not met your expectations, however, once a Contractor is available someone will be reaching out to you to schedule the appointment.
  
  
  Consumer Response /* (3000, 13, 2022/10/03) */
  I guess I'll do this every week. Still nothing from Clayton homes this is how business is conducted now it's totally unacceptable. Please inform me of whom I need to contact to get this resolved. Put yourself in my shoes please
  
  
  Business Response /* (4000, 15, 2022/10/03) */
  Our Home Building Facilities Service Departments are running 6 to 8 weeks out for service. Once a Contractor is available he will reach out to you to schedule the appointment.
  
  
  Consumer Response /* (4200, 17, 2022/10/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The trailer has been here for 3 months that's alot longer than 6 to 8 weeks. I think clayton homes should be making my mortgage payments. I'm not paying the mortgage
  
  
  Consumer Response /* (3000, 24, 2022/10/17) */
  You closed my case on Clayton homes upon there response. Well nothing has been fixed. Still have water coming in back door plus structure damage. Did you contact the manager in Bowling Green ky
  
  
  Business Response /* (4000, 27, 2022/10/24) */
  Thank you for reaching back out to us, Mr.. We understand that the repairs have not been completed yet; however, we will continue to monitor this concern until the issues are resolved. We remain in continuous contact with your home center and home building facility. They have advised that they met with you and are currently in the process of obtaining the material and labor to complete the repairs. They will continue to stay in contact.
  
  Consumer Response /* (3000, 38, 2022/11/30) */
  n purchased a brand new single wide mobile home from Clayton Homes in August of 2022. Per Kentucky's "MOBILE HOME LEMON LAW" KRS367.710-775 provides that if defects develop in the mobile home within the first 12 months of ownership which require more than 4% of the cost of the mobile home in repairs, and requires repair on three or more occasions, the owner may be entitled to the return of the purchase price or to a new mobile home. I believe that qualifies for a total replacement or FULL REFUND of his money. He is requesting a FULL REFUND.
  
  Excessive waves in the exterior siding
  Skirting has still not been delivered and cannot go on until the siding is replaced *
  Wet insulation had to be pulled out due to water leaking
  Water leak from gaps in the rear door that is permeating into the master bedroom area
  Mold from leaking water is growing
  Bathtubs (2) do not drain properly
  Leak under kitchen sink
  Door jamb has sunken into the subfloor
  Door frame not framed out properly, you can see daylight thru the door frame
  Shower water line is supported by a piece of subfloor shoved behind the copper tubing. This is not secure by any means. Could easily be knocked loose
  Veneer is peeling off kitchen counter
  Electrical issues with breakers popping off and lights flickering
  2" x 6" divot in subfloor in hallway
  Roof rafter/joist is bulging
  Gaps in the master bedroom window
  I can only imagine the issues that have not shown up yet
  
  THIS UNIT IS A DISASTER
  
  
  The manager at the Glasgow office has been to the property and has confirmed that this unit has serious issues. The company agreed to send out a contractor however they sent a maintenance man with a stapler and a hammer. Clayton Homes customer service has been contacted numerous times and their standard answer is "we are 6-8 weeks out" I believe with a good-faith purchase price of eighty five thousand dollars deserves more than this.He is requesting a FULL REFUND
  
  
  Business Response /* (4000, 40, 2022/12/01) */
  Thank you for your reply, . We understand your frustration about the issues with your home. Clayton will not be providing a refund for the cost of the home. However, we do stand behind the one-year manufacturer's warranty and have agreed to make repairs to your home. The contractor has already spoken with you about returning to the home next week to readjust the door after you had informed your home center that it was leaking again. We appreciate your patience as we work toward the common goal of repairing your home.
  
  
  Consumer Response /* (4200, 42, 2022/12/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It's already been since July I have been trying to get everything that is wrong fixed. You exposed people to black mold. The door is going on the 5th time of being fixed. If you can't fix a door there is no way you'll have everything fixed in a year. This apparently is a back and forth game I'm done playing. I suffer from several issues this is making them worse. I will have the proper people deal with this matter. No more excuses. I guess you believe you are untouchable. As bad as back door leaking water and rain next 5 days you'll be replacing subfloor again it'll have water damage again. I will not be putting towels down anymore not my responsibility

• Initial Complaint

  Date:09/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for nearly five months for my house to be installed. It got onto the lot in early May of 2022. Since then it has been only a nightmare. Promises of weekly updates never happened, I only get contacted with information when I ask for it. Inspections fail and instead of telling me about it right away, I have to call them to tell me about the problems. They told my mortgage company to begin closing in AUGUST before inspections had even been done or finished. It's almost October now, my rate lock went through because Clayton told my mortgage in August to start but only because I am paying for it can I keep the rate I had then now. This length of time to complete installation for a manufactured home is ridiculous, on-site built homes from foundation to finishing take less time than this. I am also paying for bills on the property that is NOT even mine yet. Paying for sewer and water for a property that I have no indication of when I will be able to move in because of how long this is taking. I now have a business trip that is upcoming in October and I fear that this won't be done by then and then I won't be able to close until my return in November. They need to finish this installation immediately and need to start communicating what is happening with this on a daily basis. They also need to pay for any additional fees associated with keeping my rate where it is until this is finished as had they not told my mortgage company to start this, it would not even be a concern right now. That is entirely on them thinking they were ready to finish when in reality, it wasn't even close.
  

  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Would you be able to provide us with the location you are purchasing from so that we maybe able to better assist you?
  
  
  Consumer Response /* (3000, 7, 2022/09/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The location
  
  Business Response /* (4000, 9, 2022/09/30) */
  We are truly sorry to have not meet your expectations and have already been reaching out to the retail location on your behalf. Our team is working diligently to obtain the certificate of occupancy and should have already been in touch with you to discuss your concerns in more detail.
  
  
  Consumer Response /* (4200, 11, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There was no resolution offered, just information on what was already going on with things I've been doing myself to get this moving along faster than anyone else can.
  
  
  Business Response /* (4000, 13, 2022/10/07) */
  Customer experience is very importance to us and we continue to monitor your concerns. We have been notified that the closing date is set for today, 10-7-22. A billing adjustment will not be provided, as all signed sales agreements do state that a guaranteed completion date cannot be provided. A home set and completion can vary with several factors that have potential to expedite or delay completion.
  
  
  Consumer Response /* (4200, 15, 2022/10/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If customer experience is very important to you, then you all can find some way to appease me to even try and make this a positive experience. Your project manager at that site, lied to me on numerous occasions, hung up on me on a call he asked me to make to him. The manager of the site, Jamie, did not follow through with callbacks that he stated he would make. Even getting customer advocacy involved, he did not make the phone calls they said would be done. I HAD TO CALL THE LOT AND DEMAND TO SPEAK TO A MANAGER. The entire customer experience from the time the house got to the site even until AFTER I closed because they didn't get the keys made until after I closed. And even then after I finally was able to get inside, I find out so many things that just weren't done and now have to get them fixed. Basic things like the transition between the two halves of the house weren't installed on two of the doorways. So, again, if you want to state that the customer experience is very important to you, then you all will find a way to make this experience better for the customer because to say this has been a nightmare is a understatement. No communication from anyone unless I reached out, then I get lied to by the person who is supposed to know what is going on, no follow-ups when promised, very little if any apology for breaking promises.
  
  
  Business Response /* (4000, 17, 2022/10/12) */
  Thank you for sharing your concerns, we have been notified that since we have been in receipt of your submission, that was able to speak to you and will be meeting with you on Thursday the 13th to do a walk-through of the home. We appreciate your continued patience as we work towards a common goal.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a New 2020 Mobile Home from Clayton Homes in Dothan. We have been in it a little over a year (May was a year). Ever since it was delivered we have had nothing but issues with it. My husband had to hook the water up himself because when it was delivered they did not do it. I have multiple emails from and the people at Clayton Homes of me telling them what needed to be repaired (because of our warranty). They always put us off and when they would come out they would just band aide the the issues. I feel like they were trying to wait until our warranty expired. The mobile home is unlevel, there are a couple cracks in the ceiling, the AC unit has went out twice. The fixed it the first time but would not fix it the second time, even though it was the same issue. It has been nothing but false promises of getting things fixed and nothing really getting done.
  

  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/10/03) */
  Hello We are sorry to hear of your dissatisfaction as we truly strive to provide superior customer service. It does appear that all service issues were completed and that the home's one year standard warranty expired in April. We would need to encourage you to utilize your Home Buyers Protection Plan that was purchased.
  
  
  Consumer Response /* (3000, 7, 2022/10/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I assure you, the issues were not completed.
  
  
  Business Response /* (4000, 16, 2022/11/01) */
  We have been informed that our retailer will be touching base with you shortly to discuss in more detail. We appreciate your patience while waiting.

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The construction manager responsible for building on our property dug out the land creating a low spot in our driveway which flooded so badly we had to repair it. Prior to closing Clayton said they would pay to fix it but we would have to roll it into mortgage closing. We paid an independent landscaper $850 to fix the drainage issue.

  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/09/22) */
  We have reviewed your complaint and the Signed House File. It seems the Home Center addressed the issue in the beginning and you signed off acknowledging Clayton Homes is and was not responsible for Land Erosion. These documents were signed 6/29/22 and we have attached to this complaint. Clayton Homes will not be reimbursing for these charges.
  
  
  Consumer Response /* (3000, 8, 2022/09/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Our response is as follows: The document you received from Clayton Homes is not completely accurate. The questioning of its accuracy is that we were forced "under duress" to sign off on this document with the threat of not being able to close on our residential/real estate contract. We had already sold our previous home and were in process of terminating of our rental home lease/contract. We would not have had anywhere to move into and thus we would have been conversely "homeless". The sale of our former home and our lease of a rental home until our closing was a requirement in order to close and move into the new home. I advised the sales person I was not willing to sign off on the land erosion agreement without being able to do a written acknowledgement on the agreement stating that I still retain a right to seek legal counsel and any other means to repair the land erosion. I was again instructed that I would not be permitted to do so under threat of not being able to close. "DURESS" The land erosion document was never discussed, nor was I ever advised it would be included in our real estate closing. It miraculously showed up during the day of closing. Photos of the land erosion were given to the Clayton salesperson at least 30-45 days prior to our closing. The erosion was nothing new to them. They were well aware of it. The erosion could have been resolved however Clayton would need the cooperation and authorization of an adjoining neighbor which they refused to do. The reason they refused to do so was that during the normal grading of the land they violated property rights of such neighbor and graded part of her property. She in turn filed a case with BBB to resolve her situation. I am willing to ask the neighbor for her BBB case number if it should be needed.
  
  I am a 70 year old retired police officer who is not in his best health. I am not physically capable of resolving this property issue through my own manual labor. I had to seek a landscaping/water erosion company to assist me with repairing the land erosion that was occurring. Of course these expenses came out of pocket. We closed on the home the same day that they presented me with the land erosion agreement. However I have noticed in our real estate closing packet that was completed by their real estate attorney, this document was not included.
  At the beginning of the home construction process, the plan for the driveway and where it would be placed were never discussed with me. Nor was the fact that water erosion due to the poor planning would be the result of any heavy rains. So again Clayton has not in my opinion lived up to their agreement on this contract even after having presented to them an invoice for $850 from the landscape/water erosion company for repair.
  
  In summary, the only thing I am asking for at this time is for the $850 invoice that I have already paid be reimbursed to me in full.
  
  It's not the amount of money involved. It's the principle that due to my advanced age and physical condition, Clayton has taken advantage of me. Again, I am asking for what is fair.
  
  
  Business Response /* (4000, 10, 2022/10/04) */
  We have spoken with the Project Manager who advised the survey you had provided the Home Center was incorrect and property was cleared from neighboring property. Once the neighbor brought it to Clayton's attention work was halted and that was corrected and at that time you decided you wanted to place your home on the property differently. At that time the project Manager met with you giving you 2 options for grading. This was what was done and completed at you request to be cost effective. At that time he explained the importance of getting vegation growing to prevent a wash out due to the grade. The form that was signed was just showing this was all discussed with you prior to closing. The decision stands and the Home Center will not be reimbursing the $850, as all of this was discussed with you in depth prior to closing. We do apologize if you feel it was not properly communicated both verbally and in writing.

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in in Dec of 21 - We have yet to have all the items completed nor any outcome of a resolution - We have contacted them multi times and just keep getting pushed off - they say the factory had to do it then the factory says they have to complete the items- WE have been able to use the oven since day one. The foundation is horrible and we can't get the contractor they hire to come out an fix there mistake. The cabinets don't match , back door is broken- Paid for a storm door receives a used one and then they took it back an promised in with 30days its been 3 mths - we have several items that need to be fixed and we can't get them fixed-
  

  

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Mr. *******, We are sorry to hear of your experience and have reached out to Crossville location on your behalf. We have been informed that they spoke with you yesterday to advise that the manufacturer will be calling you soon to set up service work. We appreciate your patience in the matter, as we were previously experiencing supply shortages.
  
  
  Consumer Response /* (3000, 7, 2022/09/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  While we understand supply shortages- That doesn't excuse the fact that the oven has never worked nor has anyone has even looked at the problem- Supply shortages doesn't effect this- supply shortage doesn't effect the fact that the foundation work quality is horrible- I understand somethings but not the fact the fridge is acting up and nothing has been done nor looked at - Like I said we have tried to be reasonable and understand but somethings are not understandable.
  
  
  Business Response /* (4000, 9, 2022/09/27) */
  We thank you for your patience, as we have been working towards a common goal. It has been advised that they are/will be at your home today working off of the list of items provided to them.

• Initial Complaint

  Date:09/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon buying my first trailer from Clayton homes seller, Amerson Homes. I came across many damages to the trailer while settling in. I have reached out to the owner himself of Amerson Homes and I have yet to get any of the damages fixed. My front door is cracked and leaks water when rains. My bathroom door is not complete. I have a large long hole in my wall where they attempted to fix my a/c because when I bought my house. They AC did not even function. My back door has huge gap in it where rodents come in my house; health hazard. There are many more damages to my new home that Amerson Homes has been ignoring, even though it was in contract for a year. I am speaking to have repairs made. If not, I'd like a some sort of reimbursement or deductions to total pay for the 7months of headache and troubles of Constantly trying to get Amerson Homes to come make repairs so I can live in my home without troubles. There is mold now growing where water has been leaking at. I have reached out numerous of times with no response or no action behind "we will get on it".
  

  

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/19) */
  Thank you for reaching out to let us know your concerns. We do not own Amerson Homes but would like to try to assist you. Would you be able to provide us with the Serial # of your home so we can better assist you? This would be located under your kitchen sink on a white laminated data plate and look something like this (ABC012345TNAB- Example)

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased /ordered a modular home .December of 2021 we received home in March of 2022 . We were told they had 90 day from delivery date to set and be move in ready . They said they would not start on home until I paid them in full . I asked the salesman at Clayton homes in Johnson city tn . If I pay you in full what keeps you from just stretching it out and you not getting it done like you say . His response was we only have a certain amount of time to get you in after it's set in place . It sat on property for a month after I paid in full . They set it a month after that . After weeks and weeks they finally did floors and repaired inside of home very poor job . Damaged cabinets etc every time they show up something else ends up being damaged . Had a bad leak from bathroom came out left still leaked came out again pulled cabinets to replace pipe they put them back in jacked up . After that it has been a nightmare . The service person who has been handling our home seemthey are gonna fix issues when they feel like it I have contacted at corporate in maryville tn. Never a response . I've keep getting the run around .at every corner. The head of services name is he has been very rude and un professional. Every time I do talk to him which has been maybe 3 times . The office in Johnson city says they know he has many complaints that's why he was taken out of construction management. And put in service . He has done nothing but put everything off . They were supposed to have me a contractor for garage and front porch and be started as home was being finished inside we still don't have a front porch and I had to purchase material for rear stoop just so I could get in home . I have nasty sewage smell at home . They sent out a guy he said it was nothing . I paid cash for home and was completely lied to.. because they have been so slow we finally had to move in . Garage not started ,excuses, Now the service person says will not come out till oct or nov.
  

  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/19) */
  Hello, Mr. , We are sorry to hear of your concerns and frustration and have reached out to the Johnson City to see what updates are available. We have been informed that service has been scheduled for October 11th. We appreciate your patience as we work towards a common goal.
  
  Consumer Response /* (3000, 11, 2023/01/03) */
  Deal and fix problem caused by Clayton homes I was sent a contractor recommended by Clayton homes that he had been vetted and was good for the job . My porches built do not meet code . Might have to be torn down . And it cost me 50k . I have no garage either which I was given a written agreement for their recommended contractor . Well he is not a license and did not finish job . And left me with a big mess . This whole problem comes from Clayton not doing what they promised . I don't even have a certificate of occupancy. And I've been in the house for months . I've called mark several times . Never get a call back . How do you send someone a person to work on their home and not even make sure they are legitimate. Me and my wife don't know anyone here in Tn .we went to Clayton thinking they would help up with this progress . I am in a huge mess because of this . Clayton also poured footer for my garage and we have nothin showing it was certified by county or state . No permits for porches either . If this problem cannot be rectified. I have all the documents needed to proceed with other means of taking this to the next level. Clayton sits you down tells you everything will go smoothly. They have everything and people to get it all done . Not true . I can pretty much garrantee I'm not the only one . I've met one . Same kind of stuff . Ridiculous.
  
  
  Business Response /* (4000, 13, 2023/01/05) */
  We are sorry that you have not received your desired response, however, Clayton provided contractor information at your request. It was ultimately your decision upon who you felt best for the job and then selected. Clayton cannot be held liable for providing a requested resource. Regarding the certificate of occupancy, you moved into the home without authorization on your own accord. The footers have been inspected and passed inspection, in addition to the porches and garages being on an addendum as customer responsibility. Our teams originally agreed to oversee this portion, however, due to multiple changes in the scope of work and contractor changes, our team was no longer able to assist.
  

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clayton Homes are a piece of Junk. I purchased this junk in 2018. Didn't move in until 2019. I paid 79,000 cash for junk because that's exactly what it is. First my floor squeak and made weird noises from day one. When people came to visit they wanted to know why did my floor sound like that. I complain for a year they sent some one out he did something to my floor in the kitchen it stopped for a day or two and start back. Then told me I had a pipe loose in the bathroom was the reason for the noise but never came back to fix now I walking around and it sound like I'm about to fall threw the floor and I'm a shame to let someone use my bathroom. Glue on my wall and floor. They tried to get the glue of the floor but when I mope I can see it. Told me I will just have to deal with the glue on the wall. Both light fixtures in the bathroom was rusty they only replaced one. All this happen within the year. Skirting was coming off. They took my step from my old mobile home I ask for it to be returned never got it back. The steps I have don't come up to the door I have to hope up in the trailer remind you I have Multiple Sclerosis. Washing dishes heard water my pipe came apart. Cabinet doors peeling paint coming off ceiling. The is the home from ****. Side is not on good. Can see glue on bathroom sink These are things I complain about within the year.New problem Came home it water on my island look up my ceiling leaking. Insurance people come out look at and tell me their not going to fix it because the sealant around vent is rotten I had some nails stuck in some area and I can't remember what else is wrong because I was so mad. In 3 years it shouldn't be anything rotten. This is not my first mobile home so I know it take long to have some of these problems. My island socket doesn't work Got ready to take a bath pull up the stopper and it came all the way out. Much More I hate this home. I wish I could get this off my property. I want to live better.

  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/09/16) */
  Ms. ******* we are sorry to hear of your dissatisfaction, as customer experience is very important to us. We have been notified that since receiving this information, that the Pearl location has already reached out to you and scheduled a visit to your home on September 21st. We appreciate your patience until then.
  
  
  Consumer Response /* (3000, 7, 2022/09/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Clayton home did respond to my complaint. Stated that they would do their best to solve some of the issues and others was out of their control. Hopefully they will send someone out to fix my problems soon.I will be letting you know soon.

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Como Ms location.. After buying my home from them everything dealing with repairs has always been bs, excuses and lies. I called November 2021 and its almost November 2022 my floor are still not repaired correctly. The manager does nothing but lie and take short cuts when it comes to his customer repair. I now have to hire a attorney for this company to do the right thing. I will never refer of suggest this company to anyone else. If you buy a home from Clayton homes in Como Ms dont expect them to do any repairs because its going to be bs, lies and excuses.
  

  

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/16) */
  Ms. , We strive to provide a world class customer experience and we are truly sorry that we have not met your expectations. The Como location sent someone to your home this week to look into/address your concerns, however, it was advised that you chose to turn away the contractor believing he was not qualified. The general manager reached out to you to look into the matter further, but the call was terminated. Please feel free to reach out to the Como location regarding if you have chosen to allow service to be completed.