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Business Profile

Heating and Air Conditioning

Efficient Heating & Cooling LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Efficient Heating & Cooling LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    2

    Average of 1 Customer Review

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    Review Details

    • Dale I

      Date: 05/04/2024

      May 2023 -- Efficient Heating and Cooling installs new split ****** HeatPump
      April 2024 -- No cooling from Heat Pump
      April 8 2024 -- Efficient Heating and Cooling tech arrives.
      Determines that the unit has no refrigerant. Finds leak in the lines between the inside air handler and the external compressor. Since the line was not part of the original install, repairs would not be handled under warranty. That was not what I wanted to hear, but I understood Efficient's stance. I requested a quote on the repairs. The Efficient Tech was not able to find anybody available to make or confirm a quote for the work. The tech promised that the quote would be delivered the next day. (April 9)
      April 30 2024 -- no quote or communication from Efficient Heating and Cooling. No text. No email. No phone call.
      April 30 2024 -- place call with *** *******.
      May 1, 2024 -- *** ******y tech arrives and confirms that all the refrigerant has leaked out via a leak in the connecting lines.
      May 2, 2024 -- *** ******* sends a two technician team and they are able to complete repairs in a single day.
      May 2, 2024 Unit is working fine.
      Efficient Heating and Cooling never following up with a quote is not great. But it is a busy time. Guess I got lost in the shuffle.
      BUT
      The distressing part of this are the issues that were found apart from the leak ... Issues that were part of the original install by Efficient Heating and Cooling. Efficient Heating and Cooling trumpets its status as a ****** partner and yet there were mistakes in the original install.
      " Found condenser wired incorrectly and thermostat programmed incorrectly."
      "Y2 and O/B were reversed at the condenser and thermostat was set to energize reversing valve on cool. Aux Heat wire was also landing on the wrong terminal at the thermostat. "

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