Complaints

This profile includes complaints for IngramSpark's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IngramSpark

  1246 Heil Quaker Blvd La Vergne, TN 37086

• 

  IngramSpark

  1 Ingram Blvd. MS 395 La Vergne, TN 37086

• 

  IngramSpark

  14 Ingram Blvd La Vergne, TN 37086-3634

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely poor service from IngramSpark. They will not accept calls, but then they had a sales person call me when I asked to delete my account. *** told me I have to pay to keep talking to him to delete my account. Yikes. Dirty business.I want to fully and completely delete my account. They won't. They demand money to talk to me about continuing to try to delete my account. Scandalous.

  Business Response

  Date: 10/30/2025

  Thanks for sending this over. ****** services will contact ***** directly.

• Initial Complaint

  Date:10/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  demand (POD) book (ISBN: 9789534648308).According to IngramSparks own September 2025 compensation report, 9 copies of my book were marked as sold and 7 were marked as returned within the same month a *****% return rate. This is an extreme statistical anomaly under POD conditions.I personally purchased 2 of the 9 units, which were delivered. The other 7 sales were reversed as returns within a few days across three clustered dates: September 19, 22, and 26, 2025.I requested details, including:Whether those 7 units were ever printed or shipped What retailers placed or returned them How such rapid POD returns are even possible IngramSpark support (via ****** *., Oct 10) and a supervisor (******** *., Oct 22) replied with boilerplate language and refused to provide any retailer information, citing proprietary relationships. They could not confirm whether the books were ever produced or shipped. No documentation, transaction logs, or investigation were provided only policy excerpts and vague assertions that the returns were accurate.

  Business Response

  Date: 10/24/2025

  Thanks for sending this over. ****** services is already working with *** ********.

  Thanks,

  Business Response

  Date: 10/24/2025

  Regarding this case: Mr. ******** has now spoken with three different *************** representatives concerning the returns associated with his account.
  
  Please note that enabling returns is entirely optional. Mr. ******** has chosen to opt in to accept returns and, in doing so, has agreed to all applicable terms and conditions outlined in our user agreement, as well as those specific to making titles returnable.
  
  Information about which retailers process returns is proprietary and therefore cannot be shared. Mr. ******** has been informed of all these details and has acknowledged them.
  
  Thank you.

  Customer Answer

  Date: 10/24/2025

  At no point were the returned books physically sent to me, the publisher. IngramSpark deducted royalties for returns that I never received and for which they provided no shipment evidence.

  Customer Answer

  Date: 10/24/2025

   
  Complaint: 24056721
  
  I am rejecting this response because regurgiting meaningless drivel, while producing zero evidence, is utterly unacceptable.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 10/24/2025

  Roman voluntarily made his titles returnable and agreed to all return fees and charges. We have explained this to him. 

  Thank you,

  Business Response

  Date: 10/27/2025

  This customer has already heard from client services regarding this topic.

  Thanks,

  Customer Answer

  Date: 10/28/2025

  The IngramSpark team continues their despicable pattern of mockery by sending me the same royalty report documents I already had offering zero new information, no evidence, and no response to the core issue.
  
  Their latest move is not support. It is a form of institutionalized contempt wasting my time by pretending to respond while refusing to provide a single verifiable fact.
  I had hoped the Better Business Bureau might act as a mediator, but the automated system there appears useless incapable of addressing blatant evasive practices or extracting a real answer from a corporate entity trained to ignore its own customers.
  
  At this point, I will be forced to pursue legal avenues to stop being belittled, ignored, insulted, and systematically mocked by a company that withholds money while hiding behind policy.
  This is not just a customer service failure it is the erosion of any remaining trust in the legitimacy of IngramSparks operations.

  Business Response

  Date: 10/29/2025

  Good morning,

  Please understand, this customer is disputing returns that he has agreed to. He has not yet changed his title status to non-returnable. Returns are optional, and not required. He is aware of the returns policy and understands that we cannot share proprietary information. He also acknowledged and agreed to these terms when he accepted the terms of agreement. 

• Initial Complaint

  Date:10/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Better Business BureauRe: Complaint Against IngramSpark Unresolved Metadata and Cover Upload IssuesDear BBB Representative,I am filing this complaint against IngramSpark regarding a publishing and customer service issue that has remained unresolved for more than four months.Despite numerous attempts and several rounds of communication with IngramSpark representatives including ****** Ham, and ***** ******** my issue has not been resolved. The problem involves a metadata and **** mismatch between my book, (The Queen ***** content and the **** printed on the cover. After multiple submissions and corrections, the metadata still does not match, preventing me from completing my print cover *********** addition to the stalled cover upload process, IngramSpark published my ebook without my approval, even though I had not authorized the final version for release. This was done without my consent, and it has created unnecessary complications with my publication.Customer service has been extremely unresponsive, often taking several days to reply to emails. When replies are received, they are either incomplete or do not provide a solution. I have been corresponding with their support team (including the representatives listed above), yet the issue remains unresolved.After months of effort and no progress, I am asking for the Better Business Bureaus assistance in escalating this matter to IngramSparks corporate management for immediate review and correction.Desired Resolution:1.Correct the metadata/**** mismatch so the book record matches the print cover.2.Approve and upload the corrected content and cover revision 4.Provide a direct corporate-level response or contact person to ensure proper resolution.This matter has caused significant frustration and delays in my publishing process. I have exhausted all direct customer service options, and I am now seeking BBB mediation. Thank you for your time and attention to this complaint.

  Business Response

  Date: 10/17/2025

  Thank you, ****** services will contact directly.

  Thanks,

  Business Response

  Date: 10/27/2025

  Client services has already been in contact with this customer regarding this concern,

  Thanks,

  Business Response

  Date: 10/27/2025

  Hi, I received this message that I didn't respond to this compliant. However, when checking the history of this concern, I did reply on 10/17. We have been in touch with this customer.

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IngramSpark was misleading about their paper options for children's picture books. I used the paper type they recommended during book creation for my book type, and when my proof arrived, it was full of printing errors and the quality was atrocious. When I inquired about it, IngramSpark's customer service blamed me for the printing quality and errors, and told me that the paper type I chose (the recommended paper type) was the wrong type and that they would not reprint. I have since requested--twice--to remove my book from distribution and unpublish it, and was informed it would take 2-3 business days each time. My book has had zero sales as of this date, and despite this and their promises, IngramSpark has still (over 6 business days later) not removed my book from distribution or unpublished it, which means the atrocious and low quality version of it from IngramSpark's printers is still available for purchase when it is not supposed to be, and that WILL negatively affect my name and brand if it is left published and allowed to be purchased through their distribution system.

  Business Response

  Date: 10/14/2025

  Thank you for this. *************** will contact ****** directly.

  Thanks,

  Customer Answer

  Date: 10/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/12/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a children's book manuscript to be printed by Ingramspark on the recommendation of ***** ******, publicist for Independent Ways. It took numerous calls to ***** as to when the book would be completed as I had customers waiting, which caused me to lose potential customers. Finally, when the so-called completed book arrived, page numbers were missing, the about the author page was missing, page alignments were horrible as well as the extra 15 blank pages that were added, making the book thicker than it should be and difficult to place in boxes being prepared to deliver to preschools. I have not heard back from Ms. ****** after sending several emails regarding this matter. It was Ms. ****** that helped facilitate the order. In addition, I am still waiting for my admin access to my website I paid $1500 to ******************** Needless to say, I am quite upset with this entire matter. The only contact # I have for ***** ****** is the following: ************

  Business Response

  Date: 10/13/2025

  Thank you for bringing this to our attention. InrgamSpark has no affiliation with ***** ****** or Independent Ways. *************** will contact ****** directly to support.

  Thank you.

  Customer Answer

  Date: 10/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive compensation from the sales of my books via IngramSpark. Total compensation for June ***** reported to be $ ******** USD paid out on 9/22/25. Compensation has not been paid out despite being reported as such.Three separate attempts at contacting the company's customer service department with no response. No available phone number for customer service. No live chat option available for customer service. Previous payouts have been received in a timely manner (see evidence of most recent payment on 8/26/25 from Lightening Source ***** in attached documents with no recent payout listed for 9/22/25.

  Business Response

  Date: 10/10/2025

  Thank you for sending this. *************** will contact ****** directly.

  Thanks,

• Initial Complaint

  Date:09/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting the run around. They over promise and under deliver. I feel like this is a bait and switch situation. I gave them a completed book with very few edits required and a book cover design. They just couldn't get it right. I was told I would have the final manuscript and book cover multiple times and they keep asking for another day. I had to move to deadlines and reschedule events because of their ridiculous delays and poor management of my project. I was told when I purchased services my book would be published in 2 weeks. That was over a month ago. I get sent to voice mail now every time I call. It's disheartening because I thought I could trust this company after being scammed by another. I'm just really upset by the lack of professionalism. Subpar experience. Totally unacceptable.

  Business Response

  Date: 09/18/2025

  Thanks for sending this. *************** will reach out and request more information and provide assistance.

  Thanks,

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23899219
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

  I submitted with the incorrect name my apologies. Please see attached receipt and my phone number is ************** ********************************

  Business Response

  Date: 09/18/2025

  ****** services has contacted this customer and is currently working to assist.

• Initial Complaint

  Date:08/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to receive a response from IngramSpark. My initial correspondence was on July 11th. The sent me an email requiring that I verify my identity even though I recently helped a friend set up his IngramSpark account and he was not made to send copies of his governmental IDs, so I don't know why I was targeted in this way. They sent a link to my phone, but I didn't realize that it had a timestamp on it. By the time I clicked the link, it had expired. I have requested now three times for a new link without any kind of response. Not even a generic "your email is important to us, we'll get back to you as soon as we can." Just absolutely nothing.I cannot move forward with publishing my book without their response. My book is supposed to go on pre-order on September 1 in two weeks, and that is not possible without their response. I feel like I am being held hostage by their lack of response. As long as they don't respond, I am not able to move forward with my publication. This is my business and my livelihood. I tried calling their customer service number, but they just have a pre-recorded message on loop directing callers to go to their website with no possibility to speak to an actual person. Because they have a monopoly on the industry, there is really no alternative business that I could viably and credibly go to instead.

  Business Response

  Date: 08/11/2025

  Ive contacted the department responsible for account access and approvals, and Im hoping to have a resolution soon.

  Customer Answer

  Date: 08/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Marie *****

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a verified author with IngramSpark. On July 1, 2025, I submitted my third title, Reach Out: A Guide to Mental Illness (ISBN: *************). Less than 24 hours later, the title was marked as Cancelled in my dashboard--without my authorization, without explanation, or any request for resubmission. I submitted three support tickets: #******* on July 3, 2025, #******* on July 5, 2025 #******* on July 5, 2025 (via email reply). I also disclosed key details via IngramSparks live dashboard chat on July 3, 2025, and July 5, 2025. I was never notified of the cancellation, and I did not request it. My other two titles remain active. In an attempt to resolve the issue, I contacted several phone numbers listed across IngramSpark, Lightning Source, and ****** Content Groups websites to fraudulent actors posing as representatives. They attempted to: Gain remote access to my device using an app called AweSun Remote Desktop Solicit $250 via Apple Cash and Cash App Instruct me to paste a Bitcoin wallet address into my phone, all while pretending that they were technical support. I refused to comply. However, I later received an email from Cash App confirming that my photo ID had been verifiedsomething I did not authorize. I immediately deleted my Cash App account and unlinked my card. I have reported this incident to the following agencies: ************************ (***) Report #********* ********************************* (***) Ticket #******* ***** (phishing report) Cash App / *********. Experian (fraud alert) ********** Ticket #******** ********************************* ******* (****************). I am requesting: A full investigation into the unauthorized cancellation Restoration of Reach Out to active status A record of all recent activity on my account Assurance that my author account is secure. I believe this cancellation was targeted and unjustified. I am seeking accountability, transparency, and protection of my intellectual property.

  Business Response

  Date: 07/16/2025

  ****** services is working directly with the customer.

  Customer Answer

  Date: 07/16/2025

  The complaint has been resolved with IngramSpark. Thank you for your help! Blessings.

• Initial Complaint

  Date:07/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in the business world, primarily publishing for more than 40 years. In all this time, and in all truth, I have never been so frustrated nor witnessed more complete incompetence as I have with Ingram Spark. I have been trying to straighten out a relatively simple issue for several months with no resolution in sight. ******** service (a misnomer for sure) leads you in endless circles. You never speak or hear from the same person twice and by the time youve explained your situation ad nauseum, you wind up back where you started, virtually erasing any progress you may have made along the ****** particular problem involves the simple transfer of the ownership of one title from the publisher for the last 14 years to me, the author.After many attempts to get ****** employees to understand this simple transfer, it was apparently accomplished for the print version. But the transfer should have included the ebook as well. At their request, I purchased a new ISBN number from ****** (wisely, not from ******), and filled out a page of requested information about the book. This done, I clicked to continue and was told that I could not use the imprint because it was already in use. Of course it was, by ME!!! So I started a new trail of messages with no result. One human, ********, did call and ask about a time to talk. I gave him one but never heard from him again. I dont wish to single him out. He is simple representative of a company whos only interest is in raking in money and the customer be damned if there is any question beyond what can be dealt with by a bot.Every day I am losing money as people ask me where they can get the ebook and I wind up sending them pdfs for free.I have seen many complaints along these lines and suspect that once any reasonable alternative created, ****** will go the way of other companies that provided genuine customer service. If any one can provide an alternative for going the ****** route I love to know it.

  Business Response

  Date: 07/07/2025

  Thank you for sending this. *************** will contact ******* directly. 

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23557796
  
  I am rejecting this response because: I have contacted them almost daily since May and they have not resolved the issue;. PLUS I want reimbursement for the $85 I paid for the new ISBN number I bought at their insistence.  Now I know that this was unnecessary if the ebook had already been given a number for the last 14 years.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 07/10/2025

  Thanks for your follow up. *************** will follow up directly.