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      Country
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          Find a Location

          Innovative Restorations has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Innovative Restorations

              111 Center Park Dr Suite 110-A Knoxville, TN 37922-2103

              BBB Accredited Business
            • Innovative Restorations

              6775 Highway 70 N Crossville, TN 38571-2130

              BBB Accredited Business

            Business ProfileforInnovative Restorations

            Fire and Water Damage Restoration
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/2015

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Innovative Restorations has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Innovative Restorations

                111 Center Park Dr Suite 110-A Knoxville, TN 37922-2103

                BBB Accredited Business
              • Innovative Restorations

                6775 Highway 70 N Crossville, TN 38571-2130

                BBB Accredited Business
              BBB File Opened:
              11/23/2010
              Years in Business:
              18
              Business Started:
              8/31/2005
              Business Started Locally:
              1/1/2007
              Accredited Since:
              4/1/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 60361 for this business, issued by Contractors Licensing Board

              These agencies may include:

              Contractors Licensing Board

              500 James Robertson Parkway, #110

              Nashville TN 37243

              (800) 544-7693

              http://verify.tn.gov

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Kessie Inc.
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              8:00 AM - 4:00 PM
              Su:
              8:00 AM - 4:00 PM
              Business Management
              • Mr. Josiah Kessie, President
              Contact Information

              Principal

              • Mr. Josiah Kessie, President

              Customer Contact

              • Mr. Josiah Kessie, President
              Additional Contact Information

              Fax Numbers

              • (931) 707-7547
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Preparing for and recovering from flooding

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/29/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Complaint Details Unavailable

              Customer Reviews

              8 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rhonda D

              11/03/2023

              First they sent out a “salesman” who said we can remodel your dad’s bathroom for $18000. This included a pocket door and a larger sink. So sign contract and pay a third of the amount so $6300. A few days later a gentleman came out and no can’t do the larger sink or pocket door. The contract does state no refunds on deposit, but the “salesman” said because your dad is a Vet and in poor health if something happened they would refund the money. Before I canceled one of their employees said they hadn’t bought any of the supplies. I ended having to cancel because my dad was admitted to long term care. Well because the contract states no refunds on deposit they made $6300 for nothing. Now I don’t know how their work is and they are nice to talk to, but I would just think they could have given some (if not all) of that money back. So if you use them be fully aware they do not back what they say other then no refunds. I will also say that I don’t understand much about contracts and construction and this might be totally the way every construction company does. Just be sure you will have no reason to change your mind when you sign that contract!

              Innovative Restorations Response

              11/06/2023

              I am sorry for Rhonda's father and his current condition.  We have offered to do a lesser project that would match more with what has been paid but our contract is very clear that after the 3 business day recision period there are no refunds for cancelled projects.  

              We are still happy to do part of the project but we will not be refunding money as our contract states.  she was more than a month after recision that she decided not to do this project.  

              It would be nice to come to an amicable solution here but a full refund will not be happening.  

              Local BBB

              BBB of Greater East Tennessee

              BBB Reports On

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