Reviews

Review Details

• Review fromJin H

  Date: 06/02/2024

  1 star
  I am a local real estate agent and recently purchased a Smithbilt home in Hardin Valley. About a month after the purchase, the master bedroom door frame had settled so much that the door is no longer able to close. I filed an immediate warranty request and Smithbilt said the door issue is not considered an immediate issue and we need to wait to send in the request at year's end. I told them that we cannot wait a year for master bedroom door to be able to close. Their reply is that I should have plenty of handymen available and call one of them to take are of the problem. I have sold many of the Smithbilt properties over the years and this is the first time I had to deal with their warranty company. It has been a very bad experience.

• Review fromJason R

  Date: 05/18/2024

  1 star
  We bought our house in Dec 2022- at closing moisture in the crawlspace was documented in our inspection. Smithbilt stated that when they completed landscape and gutters and allowed some time the moisture would dissipate. By March- inches of standing water. The solution was to punch holes into the foundation to put PVC and let the water exit- No focus on why the water is coming into the foundation. Months go by still moist and water soaking into the walls in excess of 3 feet up the foundation. In June I found water poring through the foundation, like a hose was on the backside of the wall ********* water through several entry points. I sent video to Smithbilt. Next solution was to add fans- Smithbilt actually made it worse when they did this because now moist outside air was being pulled in by volume to our AC piping which caused even more moisture. We called and they said that was it. We then started getting mold so we called several crawlspace companies- prices ranged from **** ** ***** to either mitigate or fix the issue. Smithbilt then sent their guy out (now 9 months after reporting the issue is ongoing) Their guy put in a sump system and internal drain system and they put plastic up on the walls so now we can't see the water coming in. We are now seven months past that point and moisture is still high, 3 feet plus at the front wall. Water outside the installed drain system still flowing and building up in the crawlspace. My wife and I have called, emailed, gone to the local office and have been met with hostility and lack of any sort of concern. Now that our 1yr warranty is up, they just don't seem to care. Even though this has been an ongoing issue since closing of the house. I have emailed up to the chief manager with zero response. I would not recommend a Smithbilt home. After a 3/4 of a million dollar investment for our family we are being treated like garbage on a very serious situation.