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Business Profile

Furniture Stores

Zak's Fine Furniture
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Zak's Fine Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • Kraig R

      Date: 01/03/2024

      Kraig R

      Date: 01/03/2024

      Can't even give them one star it's been 4 months waiting for couch and love seat to get fixed service teck came out now it's worse called 5 times talked to John Never called back along with others not calling back John acts like he doesn't care what is this store big lots or fly by night crap furniture

      Zak's Fine Furniture

      Date: 01/05/2024

      This sofa was purchased in our Outlet.  Outlet items do not have a warranty.  However, a third party warranty was purchased by this customer. This company is called Montage.  A claim was made by this customer with Montage.  Montage asked Zak's to address this issue for them.  Montage ordered parts and we installed the parts.  The sofa needed new switches.  We installed what Montage ordered.  These switches are now in place and working.  However, Montage ordered the incorrect parts and one side of this sofa has the buttons flipped.  We did receive a call from this customer directly informing us of this issue and we proceeded to order the correct switch.  We informed this customer we would install the correct switches when they arrive. 


      The actual complaint from the customer was it was taking a long time to charge his phone.  I don't know why Montage ordered new switches for this issue because the time it takes is dependent on a lot of things.  It has nothing to do with switches.  This customer's sofa is in working order now and I can't think of anything we could have done differently to speed things up.  Montage is the company who schedules the service techs and John did call this customer back informing him the correct switches would be installed as soon as they arrive.  Zak's ordered the new switches and will install them directly.  This is not part of his Montage claim.  We did this as a courtesy. 


      To put things in perspective here, this customer wants us to refer to him as "god." 

    • Susan l

      Date: 04/21/2023

      Susan l

      Date: 04/21/2023

      We purchased a leather couch and chair from the outlet and when we went to pick the couch up, all 3 in stock were damaged. We talked to the manager about discounting and He admitted that all of the ones in stock were blemished but he would not take anything off and we would have to pick the least damaged of the 3. He offered nothing else like delivery or any compensation. The worst of it he laughed at us and was extremely rude. He said take one of these or else. I will never shop zaks again

      Zak's Fine Furniture

      Date: 05/01/2023

      I'm sorry but this simply is not true. Our manager inspected the sofa that was coming off the showroom floor and found nothing wrong with it. This was an Outlet Center piece which was already marked down to cost. There was no compensation offered nor free delivery offered due to the fact no damage could be found. This was after the customer had become irate we would not offer a 10% discount and 12 months free financing on the item. The customer had confused an offer we had been offering in our Main Store as being an Outlet offer. We never offer promotions in our Outlet. We are not perfect and sometimes err. When this happens, I always make sure to make our customers whole. But this is not the case in this situation. Our manager did exactly what he should have done.

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