Reviews
This profile includes reviews for Nationwide Studios, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 610 Customer Reviews
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Review fromHodges R
Date: 11/14/2025
5 starsAfternoon Ms. *****, Great Customer Service! I truly appreciated your support and assistance with my son's senior yearbook portraits for 2025-26
Mount Pleasant High School. Thank again for reaching back out to me it was greatly appreciated. ****** ****Review fromMichael T
Date: 11/11/2025
1 star? 1 Star
If there were a way to give zero stars, I absolutely would.
Legacy Studios has officially taught me a masterclass in how not to run a business. We pre-ordered our daughters’ fall school pictures and were told they would arrive 3–4 weeks after picture day. Fast-forward eight weeks later, and guess what shows up? The long-lost photo — conveniently on the same day as their reshoots.
In between, we experienced the worst “customer service” imaginable: countless emails, zero callbacks, and an endless loop of identical auto-reply emails that never actually addressed the issue. It’s like no one there even reads messages — just a robotic copy-paste cycle of disappointment.
And after all that? The pictures don’t even look great.
I was this close to walking into their office myself just to get an answer. Legacy Studios, you’ve truly outdone yourselves — not in photography, but in demonstrating how to lose customers and credibility in record time.
I sincerely hope no independent school district ever works with you again. Parents deserve far better than this circus of incompetence.Review fromPaula S
Date: 11/10/2025
5 stars***** was fantastic!!! She walked me through the choices available for purchasing packages for my 3 grandsons. I would have never figured this out in my own. She was kind, patient, knowledgeable and so very helpful. If I could give more than 5 stars, I would!! Thank you so much for an enjoyable experience.Review fromChristopher D
Date: 10/29/2025
5 stars***** ******* is the best representative a company could have. After months of problems and lack of communication with my order, she solved all my issues in 10 minutes, and I made my purchase, just as I wanted. She is knowledgeable, efficient, pleasant, and funny. She walked me through the problems with my purchase easily with her charm and experience. You need to double her pay! If I could award ten stars, I would.
Nationwide Studios, Inc.
Date: 11/07/2025
Dear Valued Customer, Thank you for your thoughtful response and awesome review. We're so happy to hear that you had a positive experience with our Customer Care Representative, *****. Our team is committed to capturing the moments that matter most, and we hope your photos bring you lasting joy. We sincerely appreciate your support and thank you for choosing Legacy Studios.Review fromCasey G
Date: 10/28/2025
5 stars***** was absolutely amazing and really helped solve my problem. I went days with no help from anyone until I was connected with ***** and she was so kind and even checked in to let me know she was still working on fixing my issue. She is a gem and stands out in customer service.Nationwide Studios, Inc.
Date: 11/07/2025
Dear Valued Customer, Thank you for your thoughtful feedback and wonderful review of Legacy Studios! We’re so glad to hear that you had a positive experience with our Customer Care Representative, *****. Our team is committed to capturing the moments that matter most, and we hope your photos bring you lasting joy. Thank you for choosing Legacy Studios—we truly appreciate your support!Review fromBrandi K
Date: 10/08/2025
5 stars******* is amazing at her job and a wonderful person. Amazing customer service! Every time I call I always end up getting her and I’m glad it happens like that. 10/10 hands down she absolutely the best and deserves more recognition!!!Nationwide Studios, Inc.
Date: 10/20/2025
Thank you so much for your kind feedback and amazing review of Legacy Studios! We’re thrilled to hear that you had a positive experience with our Customer Care Representative, *******. At Legacy Studios, we are passionate about capturing the moments that matter most, and we’re so glad that our work resonated with you. We hope the photos continue to bring you joy for many years to come!Review fromColleen C
Date: 10/03/2025
5 stars****** at Legacy Studios was absolutely amazing. She was professional and patient while I explained my situation. She was very kind and helped me fix what was wrong in a timely manner! I also spoke with ******* who was exceptional and helped to send me over to Janine for further help! Thank you! Both deserve a raise!Nationwide Studios, Inc.
Date: 10/20/2025
Thank you so much for your kind feedback and amazing review of Legacy Studios! We’re thrilled to hear that you had a positive experience with our Customer Care Representative, ****** and *******. At Legacy Studios, we are passionate about capturing the moments that matter most, and we’re so glad that our work resonated with you. We hope the photos continue to bring you joy for many years to come!Review fromDiana H
Date: 09/23/2025
5 stars****** was amazing! She looked into my issue and resolved it right away. She was very friendly and helpful.Nationwide Studios, Inc.
Date: 09/25/2025
Dear Valued Customer, Thank you for your thoughtful feedback and wonderful review of Legacy Studios! We’re so glad to hear that you had a positive experience with our Customer Care Representative, ******. Our team is committed to capturing the moments that matter most, and we hope your photos bring you lasting joy. Thank you for choosing Legacy Studios—we truly appreciate your support!Review fromLorraine M P
Date: 09/17/2025
5 starsI started off with unkind words because I was not pleased with my son’s senior pictures. I could honestly say that I was irate in my complaint to the customer service department. My complaint was not taken lightly. They promptly returned my email within 24 hours which led to a discussion and an agreement to fix the situation. I’d like to commend ****, who is calm and caring in the phone calls as well and with everything that she did to rectify the situation too calm an upset mother down.Nationwide Studios, Inc.
Date: 09/25/2025
Dear Valued Customer, Thank you for your kind words and thoughtful review of Legacy Studios! We're thrilled to hear that you had a great experience with our Customer Care Representative, ****. Our team is dedicated to preserving life’s most meaningful moments, and we hope your photos continue to bring you happiness for years to come. We sincerely appreciate your support and thank you for choosing Legacy Studios.Review fromSheri W
Date: 09/16/2025
5 stars***** helped me to find the best deal possible for the prints I wanted. Excellent customer service!Nationwide Studios, Inc.
Date: 09/17/2025
Dear Valued Customer, Thank you for your thoughtful feedback and wonderful review of Legacy Studios! We’re so glad to hear that you had a positive experience with our Customer Care Representative, *****. Our team is committed to capturing the moments that matter most, and we hope your photos bring you lasting joy. Thank you for choosing Legacy Studios—we truly appreciate your support!
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