Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DATE OF TRANSACTION: 23 January 2024 AMOUNT OF MONEY PAID: $13,000.00 WHAT THE BUSINESS COMMITTED TO PROVIDE TO YOU:Mr. **** ****** told me that since I was a Disable Veteran , the ********************** would pay the $9,900.00 balance.I talked to my VA Counselors and Patient Advocate they informed me that the VA will only pay for MEDICAL EQUIPMENT such as WALK-IN TUBS if the Veteran has some type of amputation of a limb.I would be willing to settle this matter for 0 to $400.00 which would give me a refund of $12,600.00.NATURE OF DISPUTE: High pressure sales and misleading/fraudulent sales tatics against a Senior Citizen of 63 years old and also a Disable Veteran. **. Bath made false promises ad ignored my request for refund stating that "TENESSEE LAWS ONLY REQUIRES REQUIRE THEM TO PAY BACK 60% OF THE $13,000.00.PROBLEM NOT RESOLVED JR BATH ADVERTISED AT THE NASHVILLE ANNUAL HOME SHOW

  

  Business Response

  Date: 10/04/2024

  We sincerely apologize that your project could not proceed as initially planned.  We can never guarantee that any funding will be provided by the VA.  It is the responsibility of the customer to secure any outside funding they require for their project.  Our Design Consultant, Mr. Mietzel, would have only suggested that you could apply for a grant with the VA, but of course any potential funding provided by them would ultimately be out of our control.  Since your cancellation request is outside the required cancellation window, we are more than willing to explore other options in an effort to work with you.  We have offered you an alternative to the Walk-In Tub that would still be very accessible & much easier to use than your current tub system, but so far you have not accepted this offer.  Again, we do apologize that your project is not proceeding as intended, & for any misunderstandings that may have occurred regarding funding, but we are doing our best to explore alternative options with you.