We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Designers

Soco Swings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a swing from SoCo Swings, Order Number: 8151, on April 27th for $775, with a stated six-to-eight-week delivery time. Numerous emails attempting to obtain order status have gone unanswered and were going into the ninth week. Delivery would be the desired outcome, but a full refund would suffice.

    Business Response

    Date: 07/12/2025

    Delivered ***** here is the *** tracking 1ZG662K50316781765

     

  • Initial Complaint

    Date:06/17/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on April16th. Told it would be 4 weeks. Now June 17th and still no chair. Order number 8028. Several emails sent few replies but now after 5 emails they stopped responding. Would be nice if this company stated item is not in stock. At **** time seems to be a scam. Please file complaint.

    Business Response

    Date: 06/25/2025

    Hello and sorry for the delay. Our Normal shipping window is 4-6 weeks. 

    However, your order is on its way and here is the *** tracking 1ZG662K50305973533

  • Initial Complaint

    Date:06/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a double swing Oct 2022 at a craft fair. ***** ****** is the guy we bought from with SOCO SWINGS. It took a VERY long time to arrive, always an excuse if he even responded. It was at least 4 times the estimate of delivery he had given us at the sale. Then the following April we contacted ***** as the wood frame was badly splitting apart. He said he would gladly ship us a new frame. It again wasn't getting to us and he rarely answered calls or texts. I called and texted regularly with no luck. Finally in October we got the new frame. 6 months later! Now currently the cover we got from him is rotting from the sun so we wanted to BUY another one. The shipping cost online was insane so I texted and called him to see if there was another option, He responded that for ***** he would ship me a new one , Cost of cover ***** plus small *** for shipping. I agreed and thanked him. I called him and he took my credit card payment over the phone and said the cover would arrive in a week. Well it never did. I call and text with no response may times. Then May 16th he texted sorry for the delay but I would get the cover in a week. I call and leave VM and I text, Its now June ************************ response from *****...NOTHING!!. What kind of business is this? Its ridiculous! I paid for the cover I simply wanted it to be delivered. ***** has not responded to a call and VM or texts. Very poor business and if I see him at a another craft show I will have no problem telling people do NOT buy from this company!

    Business Response

    Date: 06/25/2025

    we are very sorry to hear about **** however you purchased items from somone who is not empliyed by socoswings. ***** is selling our items, even though he doesnt have anything to ship. We've reached out to authorities many times about this. He collected your money, we did not. You'll see this on your credit card reciept. 

    We are sorry but there isnt anything we can do. 

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the arts and craft show on December 8th,2024 While there I bought 3 outdoor swinging chairs from a vendor. I paid $800 cash and $303 on my debit card. The vendor said it would take 8-12 weeks to get the product we agreed.Long story short I had his cell phone number saved and had been texting him a few times for an update. He stopped responding February 3rd. I now fully believed Ive been scammed as I still dont have the chairs, and he is no longer responding to me.

    Business Response

    Date: 03/26/2025

    I'm pretty sure we've spoken to the customer on the phone. These items were not purchased from an authorized socoswings vendor. they were purchased from an individual who is fraudulently selling our products at shows and he's not delivering them. If you check your bank statement or credit card statement you will see that Soco Swings is not the merchant who charged you. We are very sorry this happend to you but there isn't anything we can do about this. We do not even have this customer in our database so we know the sale wasn't made by someone from our company. 

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife purchased a swing and and base from SOCO swings. The item showed up and was built. Within 2 months the wood on the swing began to crack and weather and the screws have begun to rust. Additionally, the base is also splintering and cracking and is starting to pose a safety issue. I reached out to the company and was told that "**** needs to be maintained". While I agree that wood needs to be maintained, it should not be in the condition it is in within 2 months. They offered to send new swing arms, however I do not want to have to change out wood arms 4 times a year.

    Business Response

    Date: 11/15/2024

    We have gone back and forth with this cusotmer quite expstensivley in emails. We are sending the customer a replacment leg. As stated on our site and on all sales receipts, all sales are final and we are happy to replace parts that appear to be defective. Here is the tracking #1Z61A4X00336679865 for the Arch leg. 

    Please email us at ******************************* with any other quesitons or conserns. 

    Customer Answer

    Date: 11/15/2024

     
    Complaint: 22299954

    I am rejecting this response because:

     

    The item itself is defective, I have asked for replacement parts over 6 weeks ago and the tracking # provided shows that nothing has shipped.  The business has now stopped responding to my emails and are not warranting their product either.  

    Sincerely,

    **** *****

  • Initial Complaint

    Date:08/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered swing on June 4th, 2024. They said 6 to 8 weeks, still have not received. There is no contact phone number or email and they haven't responded to inquiry form on their website.

    Business Response

    Date: 09/03/2024

    we have emailed this person asking fo a copy of their reciept as we do not have their name or any info they provided in our system. We will follow up here once we get more info from the customer. 

     

  • Initial Complaint

    Date:08/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I *********************** from SOCO Swings on 8/1/24. The order # is 6269.UPS continues to say they have created a label but have not received the product. I have sent 3 emails to SOCO swings and have received no response.

    Business Response

    Date: 08/27/2024

    The *** tracking # 1Z61A4X00338868755 says its out for delivery today. 

  • Initial Complaint

    Date:07/22/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a soco swing in ********* on june 7. was told it would arrive within 3 weeks of order. its been over 6 weeks and my order has not showed up. there is no phone number to call. after reading some reviews this is a common occurrence with this company. they take your money and dont send the product you ordered

    Business Response

    Date: 08/06/2024

    Hello, we are sorry that your order didnt arrive yet. However, *** tracking 1Z61A4X00322519116 says it will deliver tomorrow, Aug, 7th. 

    Our dleiver windows, as stated on your receipt, are 4-6 weeks minimum. 

    Please let me know if there is anything else we can do for you. 

     

  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered replacement cushions for my two Soco Swings in Navy on January 5, 2024. Have not received. Was told out of navy will get more in end of February, heard nothing sent another email was on 3/31 that navy was just received would have my order out by end of the week, then in April told sorry out of Navy when I had just been told in March the Navy was in and would ship. It is now June 6 2024 and I am not getting response from my email on when and/or if I will ever get these. I either want these two cushions or a refund as this is not good business and from reading the BBB files it appears that there are many of us having this issue. My order number is 4383

    Business Response

    Date: 07/01/2024

    We are sorry for the delay, however ***** tracking shows your order is on the way 61290328764523888575 
    We also attached a screenshot from Fedex.

  • Initial Complaint

    Date:11/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had left numerous messages on Instagram and on the Soco business website but the business has ignored my every attempt to contact them. Its unbelievable that I havent received a response. I ordered a replacement cover and cushion for my outdoor swing on 9/2/2023 and still have not received my item as of 11/1/23 BUT THE WORSE part is that Im not getting ANY response. They have forced me to complain on BBB website and this is my first time ever complaining on this site. I really just want my merchandise.

    Business Response

    Date: 11/04/2023

    Your shipment is "on the way" here is the the *** tracking 1Z61A4X00339352792 It will arrive tuesday the 7th.

     

    Business Response

    Date: 11/07/2023

    Date Sent: 11/4/2023 5:14:48 PM

    Your shipment is "on the way" here is the the *** tracking 1Z61A4X00339352792 It will arrive tuesday the 7th.

Soco Swings is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.