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Apartments

Trails of Dickson / MMS Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I received a new dishwasher and the installed a new one after lying to me about being new and not in working condition. I made a point to bring it up to his manager he told me to f*** off and leave my office because I was telling him how i dont appreciate being lied to and made a mocekry of because the dishwasher he told me was new was not even in working conditon. he said he was gonna order me a new one and fix my aprtment 7 weeks ago and still hasnt. my toilet doesnt flush working my ac is broke and leaking on the floor below me we were told that the state would come out to inspect my apartment for leaks mold ect bathroom shower the paint is peeling and the mold is accumulating. and they were lying to all of us to avoid state consequences. my ac is leaking my toilet is clogged and the neighbors roof is now suffering he told me if i dont like it he would make me move hes lying to cusotmers saying they can make up to 5 to 6 thousand a month to move in but its low income housing these people have constantly lied and mistreated majority of the people that live here i figured you wrre the people to reach out for help with the bbb. it takes courage to do anything to the staff let alone ask for a better quality of life from them and liek i said im acctually scared to complain toi the staff bc reaching out to them hasnt done anything thank you i hope you can fix the problem were having here

Trails of Dickson / MMS Group is NOT a BBB Accredited Business.

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