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Business Profile

Chiropractors D.C.

Smith Chiropractic Clinic

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:02/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Began business relationship 12/28/23 with consult and X-rays. Returned to be convinced I needed a full chiropractic care package of 12 months. Made a partial payment and began receiving treatments. Later paid more to pay for an entire month of adjustments that should have covered me through the entire month of January. Shorted three visits due to 2 missed for weather and one I opted to not go to so that I could get to the bottom of what was really going on with my body. I **** to their attention all but one visit that I was having increasing pain. Sales gimmick lines line it gets worse before better and oh you. Red to be sold this package laser treatments. I was given three laser treatments complimentary to sample the treatments. I purchased a package of three more but only received one. As pain continued to increase and left me immobile, I ended up in the ** where a ct scan and X-rays were done. had multiple fractures on multiple ribs, a tumor pressing against my spinal cord, cancer on T11, T12, L1, and L2 vertebrae and five masses of metastasized cancer in my abdomen. They were aware of my history with cancer upon my first visit but with X-rays showing broken ribs - they treated me and said nothing. I went into the office and explained that I had to stop treatments so I can work on saving my life and that I would not be continuing with the 12 month plan. I asked if any unused portion, at minimum the two unused laser treatments be refunded to me so I could apply that tor and mounting medical costs to get the pain under control. The staff was friendly and said they would bring this to Dr ****** attention and they felt she would provide a reasonable response. Today ***** responded that even with the additional laser payment, shes apparently removing the discount initially applied and now claims I owe her an additional $105. It blows my mind that she would take advantage of a person who has just been diagnosed with metastatic cancer and apply additional fees because I had to break a contract they should have never entered into with me to begin with. I had broken ribs when I first walked into their office and they never addressed it but instead gave me multiple chiropractic adjustments and likely caused more damage. And now wont apply a reasonable refund for unused portions. I want a full refund of every dime I have made these unethical people.

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