Reviews
Customer Review Ratings
Average of 54 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSharon P
Date: 01/31/2025
5 starsThe entire process was quick and seamless. There was great communication along the way. They followed through with everything that they said they were going to do. They also corrected a title issue that they found from a previous closing. Great experience. I would not hesitate to work with this team again. Very professional.Review fromPaul S
Date: 01/31/2025
5 starsPaul S
Date: 01/31/2025
iDirect Home Loans handled my refinance on my home loan. They were thorough in the entire process and I closed on time. Logan and especially Heather S**** were outstanding with their knowlege, professionalism, and follow-up that enabled me to close timely. I would recommend iDirect Home Loans to friends and relatives without reservations.
iDirect Home Loans
Date: 02/04/2025
We would recommend you as well, thankful to be able to be of service to your familyReview fromDavid C
Date: 09/30/2024
5 starsDavid C
Date: 09/30/2024
Logan and Diann were awesome to work with. A very smooth process.iDirect Home Loans
Date: 10/01/2024
That's great to hear, so pleased you were happy!Review fromJudy T
Date: 09/05/2024
5 starsJudy T
Date: 09/05/2024
Diane and Kristi were knowledgeable and so helpful. They seamlessly guided me through the process of refinancing my existing mortgage. The only downside to this whole experience was the final closing. I could barely understand the closing agent because she spoke in such a low voice. Some of the final papers had the wrong state and county. I know this probably originated from the attorney’s office responsible for closing, but I would have felt more comfortable if the agent had been more familiar with the paperwork. Nevertheless, I still give Diane and Kristi 5 stars!iDirect Home Loans
Date: 09/09/2024
I'll speak with our closing attorney about your concerns, we appreciate the feedback and appreciate your business.Review fromTamara H
Date: 09/05/2024
5 starsTamara H
Date: 09/05/2024
This process was so quick and seamless. The communication from Grant and Diane were amazing! It was a pleasure doing business with them!iDirect Home Loans
Date: 09/09/2024
Thanks for the kind words.Review fromDonna S
Date: 08/05/2024
5 starsDonna S
Date: 08/05/2024
A very easy and quick process. Always professional and answered all our questions quickly.iDirect Home Loans
Date: 08/08/2024
Thank you so much for the kind words, we appreciate your business.Review fromAmy R
Date: 08/02/2024
5 starsAmy R
Date: 08/02/2024
Diane and Grant were beyond amazing! I was really stressed and at my wits end prior to applying for the consolidation loan. They were extremely kind and worked diligently to get my family back on the right track. The amount of compassion and professionalism was top tier! The communication throughout the process was phenomenal ~ Thank you guys for all your help!iDirect Home Loans
Date: 08/05/2024
I'm so happy to hear this and glad we could helpReview fromCastulo D
Date: 06/20/2024
5 starsCastulo D
Date: 06/20/2024
I love, love, love this company. Diane E****** and Grant W**** were amazing. It took only one week to go from applying to closing. I have never had that experience before. They so professional and caring. I recommend them and this company ??iDirect Home Loans
Date: 06/25/2024
That's fantastic to hear, we sincerely appreciate your business!Review fromJason B
Date: 05/28/2024
5 starsJason B
Date: 05/28/2024
I highly recommend my loan officer Cynthia "Cindy" K****. Cindy and her loan processor Diane are good people, professional, sympathetic, equipped with years of experience. They listen. And, they are uniquely able to forecast and deliver outcomes - and better than other lenders. Second time I've used their services. Very pleased.iDirect Home Loans
Date: 05/29/2024
We certainly appreciate your business and the kind words!Review fromDarrin F
Date: 05/15/2024
5 starsDarrin F
Date: 05/15/2024
Logan and Diane were just awesome and very willing to help us out in what our needs were moving forward to a better financial standing. This is second time with them and they were just good if not better this time around with their service. Thank You again!iDirect Home Loans
Date: 05/21/2024
We appreciate your business!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.