Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          MainStream Heating & Cooling has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforMainStream Heating & Cooling

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            4/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/2001

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            4/19/2000
            Years in Business:
            29
            Business Started:
            1/1/1995
            Business Started Locally:
            1/1/1995
            Business Incorporated:
            4/28/2003
            Accredited Since:
            4/1/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Daryl Pater, Owner
            Contact Information

            Principal

            • Mr. Daryl Pater, Owner

            Customer Contact

            • Mr. Daryl Pater, Owner
            Additional Contact Information

            Fax Numbers

            • (931) 647-9611
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/09/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Resolved
            I Purchased and installed a New HVAC unit on 7.1.22, It appeared to be malfunctioning. The Interior of the home was too warm, the cool air is escaping to the outer atmosphere from HVAC's housing, same is covered in condensation. The technician responded, displayed professionalism, and was cordial, however his Work ethic left much to be desired.I expect that my investment would be guarded and handled with pride, at least its value acknowledged, not disregarded. The accountability factor of the technician was absent. I've included a few pictures to demonstrate my point of view. The housing of the ***** unit was removed/accessed by the technician and left unsecured, and screws were left about the ground, leaving easy access for rodents/small animals seeking refuge from the heatI am perturbed and appalled that such disregard is happening here. Had this malfunction been corrected, I might have missed this careless disregard and mishandling of this extremely expensive equipment ($8437.00). Please, this situation needs to be rectified ASAP. I have also reached out to the finance company/***** Fargo. I don't know what is the best course of action, but I chose to shut the unit down at this time due to its malfunctioning and negative effect on my energy bill.After multiple conversations/attempts to resolve the issues. I feel that the quality and life span of the ***** and, the warranty have been compromised, in addition to its malfunction and so, I've asked multiple times for a follow-up evaluation per the manufacturer, also, suggested bythe finance company.At this point, although I am making monthly payments, I feel that it's inappropriate, given the above concerns.To date, I've not received said request. This is supporting my suspicions and this has been the Main Stream's response, "I am having trouble getting them to come. Since the unit is performing and it is condensation on the outside, they are pushing back.Am working my way up their chain of command."
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            sylvia c.

            10/27/2022

            Mediocre customer service, post instilation of New HVAC. Unit instaled on July 1, 2022. not adequately cooling home, cold air escaping into the atmosphere outside of home, with excessive condensation on unit's housing. Technicians revisited home multiple times (6) post install, although the unit has been dismantled and manipulated each time, the company claims/reported to finance company(financed through the main stream company) that there were no issues identified/customer error. I've since requested an independent contractor preferably from manufacturer to evaluate the HVAC unit; given the $$$$ cost, handling of unit, and possible breech of warranty contract. Today I am yet to receive a satisfactory response from this company in regards to my concerns. "I am having trouble getting them to come. Since the unit is performing and it is condensation on the outside, they arw pushing back. Am working my way up their chain of command" Still Waiting!

            Local BBB

            BBB of Middle Tennessee

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.