Nursery Stock
Tennessee Wholesale NurseryInformation and Alerts
Alert Details
This business has 1 alert.
Alert
BBB files indicate that this business has a pattern of complaints concerning product issues; specifically, plants do not grow or are dead upon arrival. Consumers allege that the plants are dead when a scratch test is performed on the plants, per the company’s direction. When consumers request a refund, replacement, or credit, per the company’s posted one-year guarantee, they are told that it does not apply, or they do not receive a response. Consumers also allege they do not receive the correct plants or number of plants as ordered. On March 21, 2023, BBB submitted a written request to the company, encouraging them to address the pattern of complaints. The company has not provided a response to BBB.
Important Information
Additional Info
Company will not respond to BBB letters/complaints. Company sends letters back as 'refused'
Customer Complaint
BBB files indicate that this business has a pattern of complaints concerning product issues; specifically, plants do not grow or are dead upon arrival. Consumers allege that the plants are dead when a scratch test is performed on the plants, per the company’s direction. When consumers request a refund, replacement, or credit, per the company’s posted one-year guarantee, they are told that it does not apply, or they do not receive a response. Consumers also allege they do not receive the correct plants or number of plants as ordered. On March 21, 2023, BBB submitted a written request to the company, encouraging them to address the pattern of complaints. BBB has not received a response from the company.
Customer Complaint
BBB files indicate that this business has a pattern of complaints concerning product quality and health of plants. On November 5, 2012, the BBB received an email from Tammy Sons, Vice President of Tennessee Wholesale Nursery, stating "please do not send us anymore of your complaints." BBB contact Ms. Sons and explained, the BBB will continue to send consumer complaints to them in hopes that they will respond.
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