Complaints

This profile includes complaints for LeafGuard Gutters of South Dakota's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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LeafGuard Gutters of South Dakota has 2 locations, listed below.

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  LeafGuard Gutters of South Dakota

  46959 Monty St # B Tea, SD 57064-8131

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  LeafGuard Gutters of South Dakota

  320 60th St NW Sauk Rapids, MN 56379-9548

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a warranty for the product, which is why they continue to come to my house.  Even though I have a warranty the company is not fixing the problem.  It is a lifetime warranty but if they can't fix the problem , I need my money refunded.  I have talked to several departments in this company and I am getting the run around as to who is going to remedy the problem.  

  Customer Answer

  Date: 12/07/2023

  So when I bought my home in March 2022 I was solicited by Leafguard for clog proof gutters. Since my home didn't have gutters at all I decided to buy gutters and guards from this company. They come out and inspected and gave me an estimate. After about 6 months the gutters started leaking along the entire length in front and back. Especially by my doors which is one of the main reasons I purchased. Well I called and they promptly sent out a service technician. He did some work above my back door and told me I am good. A bit later on it was leaking again in the same spot. He came out promptly and worked on it and this time I was told my roof is bad. The roof is less than 5 years old. I asked why this wasn't noticed when inspecting for the estimate or the installation to which I was told he don't know. Also I have a lot of trees and wasn't told this product would not work. The leak was not fixed. I then noticed that that there were water lines about every 12 inches or less along the entire length of the gutters in the back and the front. Later I attended a local event and Leafguard had a station set up. I was asked if I needed gutters and I told the rep I had some. She asked how I liked them and she made me an appointment for a service guy to come out. The guy came out and looked at the gutters. He took a bunch of photos of the front and the back and acknowledged the multiple water lines along the length. After he took pictures he left the house. He called my wife a little later and told us to call the service technician again. As much as I paid for this product, I have had nothing but problems from the beginning but I continue to pay the bill. I would love to have a functional product I bought without water damage to the home. They have had a tech out several times with no solution to the problem and they want me to call another one out. I am very unsatisfied with the product and service I have received.