Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:07/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have filed multiple requests for repair to stone work at the front step on a home that is less than 12 months old and has a one year workmanship guarantee. The home was completed in October 2022 and the incident was originally reported on 2/9/23 with multiple follow ups. We have been told many times that the contractor would contact us to resolve the problem but the contractor has never once contacted us. This has been reported to both the builder and the home warranty company and we have not been able to get it fixed.
Business Response
Date: 07/20/2023
Mr ******, I have received confirmation from our stone subcontractor that he will be onsite tomorrow (7/21/23) to address this. It is my understanding that the handrail will be removed and stone repair performed tomorrow, then our railing subcontractor will be onsite Monday (7/24) to reinstall the handrail.
Feel free to contact me directly if anything does not go according to this plan.
Mike B****, President
Madison Homebuilders
704.574.0767
****@madisonhomebuilders.com
Customer Answer
Date: 07/26/2023
Complaint: ********
I am rejecting this response because:
Contractor delayed
Sincerely,
***** ******Business Response
Date: 07/27/2023
Mr ******, I have spoken with our SC Warranty Mgr...he advised he has been in regular contact with your wife and let her know that he and our stone subcontractor will be onsite Tuesday August 1 at 8:00am.
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