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Business Profile

Employee Benefit Consultants

PenServ Plan Services, Inc.

About

About This Business

PenServ provides third-party administrative and recordkeeping services for retirement plans, including 401(k), 403(b), and 457 plans. The company assists clients with compliance testing, auditing, document services, and plan design. Services include transaction processing, valuations, accounting, and distribution processing for employers, educational institutions, and government entities.

BBB Accredited Since: 7/20/2021

Years in Business: 21

Products and Services

401(k) Retirement Plans, 403(b) Retirement Plans, 457 Retirement Plans, Account Access, Accounting Services, Asset Management, Asset Protection, Auditing Services, Beneficiary Management, Cash Management, Compliance Testing, Conferences, Consulting Services, Data Protection, Disclosure Administration, Distribution Processing, EPCRS Submissions, Financial Planning Tools, In-House Training, Investment Provider Management, Newsletters, Non-Qualified Plan Design, Notifications, Online Training Videos, Participant Messaging, Plan Conversions, Plan Documentation, Record Keeping, Technical Assistance, Technical Training, Terminated Participant Tracking, TPA Services, Training Seminars, Transaction Processing, Valuations

Business Details

BBB File Opened:
11/14/2016
Business Started:
1/1/2005
Business Started Locally:
1/1/2005
Business Incorporated:
1/1/2005
Type of Entity:
Corporation
Business Management:
Ms. Susan D. Diehl, President/Owner
Ms. Hazel Brazell, CFO
Number of Employees:
73

Additional Contact Information

Principal Contacts
Ms. Hazel Brazell, CFO
Customer Contacts
Ms. Susan D. Diehl, President/Owner
Ms. Hazel Brazell, CFO
Fax numbers
Primary Fax: (803) 791-5925
Additional Phone Numbers
Other Phone: (803) 822-1820
Other Phone: (800) 849-4001
Other Phone: (215) 444-9812
Other Phone: (888) 473-7888

Latest Reviews

  • Ling Z

    "Have been trying to call the customer service for two days, dialed all the number including the sales number, the PA location, the NY location office, not got through at all! Is this company going out of business?" ... Read full review

  • DM

    "Grossly unprofessional and sloooow!" ... Read full review

  • Tee H

    "Their fees are over the top. Every time I spoke to a customer rep, I was told something different." ... Read full review

View all Reviews

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