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Business Profile

New Car Dealers

Honda Cars of Aiken

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Honda Cars of Aiken's headquarters and its corporate-owned locations. To view all corporate locations, see

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Honda Cars of Aiken has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/05/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my 2024 Honda Accord last year in ******** ** ****. I contacted the sales person (Geri) in regards to a burning smell and was informed that all new cars have that smell. I contacted the service department (Melissa) of brake/rotor issues in ******** ** **** and ******* **** and was ignored. Finally, my vehicle was looked at in ********* ** **** and was told that there was nothing wrong with my brakes nor rotors. There was no video uploaded showing me that my brakes and rotors were indeed looked at. However, a licensed mechanic drove my car and told me to take it back because it should not be sounding like that when I back up. There should not be any scrubbing. I asked for a tire rotation and was lied to and informed that it was done. Finally, after asking 3 times it was initially done. I informed the service department on water entering and the the car holding moisture and have yet to receive an appointment to have those concerns looked at. When I purchased the car, I was informed that I would receive free oil changes up to 120,000 miles or 2 years. I had to pay for my last oil change. I purchased a new car and I am experiencing so many issues that I took my concerns to the dealership only to get ignored. I was informed of a recall on my vehicle and I haven’t received any type of notice from the dealership to schedule a service to have my vehicle checked. I did speak to a gentleman (Mr. Alonzo) who tried to assist me but I'm guessing some things are out of his hands. But on that same day, the dealership tried to put me in another vehicle. I have received the worst luck and worst customer service from Hond Cars of Aiken. It saddens me that they do not car about there customers, well some of them. A brand new vehicle should not be having so many issues!

      Business Response

      Date: 11/30/2024

      I apologize for any frustration that you may have experienced, it’s our ultimate goal to provide the highest level of quality service without compromising our integrity.

      We would like the opportunity to have one of our Honda certified technicians do a complementary inspection of your vehicle and have our service manager review the report with you. Please feel free to reach out to me to schedule an appointment at your earliest convenient time. 

      Customer Answer

      Date: 12/12/2024



      Complaint: ********



      I am rejecting this response because: Hello! I apologize for any inconvenience that my tardiness has caused. I agree to have my car fully inspected by a certified technician. Do I need to schedule an appointment with the company myself or will they contact me. I appreciate you and your dedication. Please let me know what I need to do next. Thank you! 

      Sincerely,



      ***** ****

      Business Response

      Date: 01/10/2025

      Honda Cars of Aiken has made several attempts to reach the customer to resolve the issue(s) stated, however these attempts has been unsuccessful. Please have the customer called ***** ******** to schedule a time to resolve issues. Any assistance provided is appreciated. 

      Customer Answer

      Date: 01/12/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will contact the business to schedule an appointment. 



      Sincerely,



      ***** ****

    Honda Cars of Aiken is NOT a BBB Accredited Business.

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