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Business Profile

Shopping Mall

Tanger Outlet Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I had purchased a lifetime membership to Tanger outlets for specials and coupons and privileged parking, ect. I was informed after purchase this year that I am to renew my "lifetime membership". A lifetime membership should be as described when time purchased and not changed but he retailer due to their own marketing needs. I spend thousands of dollars at your locations yearly and am truly disappointed in this new membership. I ask that my lifetime membership be reinstated for "lifetime" and have continued customer service and specials as promised when I purchased this. I have made numerous phone, and email, and contact attempts that have all been unanswered by you and kindly ask you to remedy this issue swiftly and to my satisfaction. I am willing to speak to the media regarding this complaint should they deem it appropriate.

    Business Response

    Date: 05/28/2024

    In July 2023, Tanger ended its loyalty program and launched a new loyalty program. As part of that, members of the terminated program were moved at no cost to the new membership program in the highest tier of program (Gold) for the first year. At the end of that initial free year (which expires July 2024), these members will have the option of making an annual payment to stay in the higher Gold program tier or allowing their membership to revert to the new programs no-cost membership tier (Blue). Unfortunately,we are unable to maintain the terminated program for one consumer, but the consumer is able to stay in a program at no cost at the Blue tier level.

    We have a robust customer complaint system and do not have record of receiving a complaint.

    Customer Answer

    Date: 05/29/2024

     
    Complaint: 21750622

    I am rejecting this response because: A lifetime benefit that is paid, should be honored. Please keep this marked as unresolved, and I am willing to speak to the media should they deem necessary. There were numerous attempts to resolve this through the companies chain however nothing ever came of it and it fell on deaf ears. There also was no notice to myself, the lifetime member of these changes that are exculpatory and not reflective of the breach of contact by Tanger.

    Sincerely,

    ***********************

    Business Response

    Date: 05/31/2024

    While our program has changed, and the lifetime of that program is now over, we continue to offer a TangerClub Blue membership at no additional charge with many of the same benefits as the previous one-tiered lifetime membership.
    We are not dis-honoring the lifetime membership. The previous single tier program  was terminated. He or she still has full access to TangerClub Blue at no charge.
    We have no record of this customer reaching out
    We did notify all members of the changes multiple times via email

    Customer Answer

    Date: 05/31/2024

     
    Complaint: 21750622

    I am rejecting this response because: I have reached out numerous times on the companies website without any answer for several months numerous times. They may wish to check with their IT department and other customers with similar issues. I was not notified at all. In addition the Blue program is free and anyone can just download the app and sign up as a new customer. I think this is unfair and am disappointed in Tanger regarding their resolution to this issue. I would have helped for a better resolution since I have had a good relationship with Tanger for over a decade. Please **** this case as unresolved, as it is not at all to my satisfaction unless Tanger can come up with a middle ground to satisfy us both. Thank you!

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/22/2023

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to receive unsolicited marketing emails from Tanger Outlets. I've used the unsubscribe option on the emails multiple times, to no avail. I have also sent multiple emails to their contact us option from their website, however I continue to receive marketing emails.

    Business Response

    Date: 10/05/2023

    The customer was unsubscribed from ********************** promotional emails on 9/23/2023 and should have stopped receiving emails since sending this complaint. If customer is still receiving emails, please direct them to contact us at ********************************************************* so we can learn more to understand what messages are being received and how to assist in the resolution.

     

    Customer Answer

    Date: 10/06/2023

     
    Complaint: 20642155

    I am rejecting this response because:  I am still receiving unsolicited marketing emails. Sept 24, Sept 28, Oct 1, Oct 5.


    Sincerely,

    *****************************

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