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Business Profile

Resort

grande cayman resort

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Richard I

    Date: 06/02/2024

    We were supposed to go last year but tried canceling because of the hurricane. They told us they couldn't refund our deposit but let us rebook up to this year. Just called to cancel reservation because I lost my job, and our reservation is 25 days away and they still won't refund my deposit. This hotel is nothing but a bunch of crooks and are robbing me. Now I won't be able to make my mortgage payment because they feel like just keeping my money. More than enough notice so they can resell room to someone else. I would strongly suggest to anyone thinking about staying here not to. They have been nothing but unprofessional and non understanding when it comes to personal issues that happen to everyday people. Just as long as they get their money for absolutely nothing. Thanks for the great service, NOT! If I ever come down there I will be sure not to stay at your classless facility.

  • Maggie O

    Date: 11/02/2023

    Do not stay here! Horrible company! Disgusting rooms, and rude staff! We were supposed to receive a refund 8 weeks ago and they keep pushing me in circles and no one can give me a real answer! Will never stay here again!

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