Reviews
This profile includes reviews for Capital Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 592 Customer Reviews
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Review fromChristine S
Date: 04/21/2023
1 starChristine S
Date: 04/21/2023
I wish I could leave .1 of a star. This company is predatory, manipulative and seedy- and those are the nicest words I can come up with. They buy older hotels and resorts that need updating, they dont update and then rely on folks winning a free vacation at local festivals to feed into their timeshare scheme. Our story:We won a trip and arrived to a run down resort with a ****** bed. We had an appt for 9am to hear the time share presentation and when we arrived, were told we were too late to hear it at 9:07. Apparently our appointment was at 8:30, even though we had zero record of this, and our confirmation email said 9. They spend the next 30 min gaslighting us, during which time we asked enough questions to realize someone on their end called out that day. We were being penalized because of their mistake, and told we had to reschedule for 1:30, otherwise we pay for the whole trip. This, by the way, was my mothers birthday. She passed away 2.5 months ago, and we planned to spend the day honoring her memory and spreading her ashes. We told them this, and they didnt bat an eye. Instead of accommodating us, we wasted most of the day due to their error, essentially losing one of our vacation days. We came back at 1:30 to hear the presentation, and set our timers to make sure we werent there a second over 90 minutes. We had to take the freight elevator to get to the presentation floor. Our bed was in the wall. Our appt disappeared bc of their short staffing. Its TERRIBLE.This company is laughable bc its so transparently manipulative, and also tragically predatory. Nothing is free, my friends. The next time you see a wheel to spin and win a free trip at a festival, do me a favor, and walk away with your time and your dignity. Tell your friends, tell your family, and dont let seedy capitalism take one more poor souls time and energy.
Capital Vacations, LLC
Date: 05/06/2023
*********, thank you for bring this to our attention. Please contact me directly if you need assistance. ***** in **************** at ***********************************Review fromDesiree H
Date: 04/21/2023
1 starDesiree H
Date: 04/21/2023
My parents owned 3 timeshares in *******, **. After my mother died we drove with my father to *******.. a 12 hour trip one way to make sure everything was set up correctly to transfer upon his death. He died in 2022. They assured us that everything was correct to transfer the deeds upon his death.. well they lied. I have been trying to get the deeds transferred. The original deeds were written incorrectly. I have to hire a lawyer to fix their mistake. I have had to pay over $1200 to capital vacations to initiate the transfer. My parents are both deceased and this has made my grief intolerable with working with your company. Its been since November 2022 that I have submitted forms to transfer the II to my name and numerous phones calls. And its still not done! I cant use any of my MILLION points.Capital Vacations, LLC
Date: 05/06/2023
*******, we offer our condolences. Capital Vacations would like to assist and connect you with the correct department. Please contact me directly: ***** in **************** at *************************************************************Review fromRavinder S
Date: 04/21/2023
1 starRavinder S
Date: 04/21/2023
We were at a business expo when we bought the package. We were told that we will get 4 day 3 night stay for up to 6 people at a resort for $250. I started getting calls from the customer service to book the ********************** and realized that it is a total scam and they are liars. When I started the booking they said it is only for 4 people (scam #1), then they started adding charges saying if you book it on a long weekend there is a $75 charge (scam #2), then they said no to the dates that we wanted. After being so frustrated since I had spent $250 I wanted to get some value out of it, I finally booked it for one weekend in early May and then asked me to put the refundable deposit of $100 (scam #3). Unfortunately due to some personal issues I realized I would not be able to make it on that weekend. I called two weeks before the dates that I had booked for and wanted to reschedule it. The representative who was handling my account dared to ask me "May I know why you cannot make it to the resort for that booking". Now they had just crossed the limits. Who the h*** is she to ask me why I cannot make it on those dates. Then I gave her the dates that I wanted to book for and she said that was fine and she will change to that date and then she calls me back in 10 minutes to tell me that those dates are not available. I was frustrated and wanted just my deposit to be refunded and decided to forfeit the package because of my experience so far. I was told I cannot get my deposit back until I rebook (scam #4). No one should do any business with them at all. This is a very bad company.Capital Vacations, LLC
Date: 05/06/2023
********, thank you for posting your review. Capital Vacations would like to assist you so that you have a better experience. Please contact ***** in **************** at ***********************************Review fromCharnita S
Date: 04/21/2023
1 starCharnita S
Date: 04/21/2023
It is very hard to speak with someone about booking a trip that I was convinced that would be amazing at a bridal show. Been trying to book this trip for four days now. Was told the company is not a time share but apparently is. At this point I just want my money back. Why is so hard to just be honest and not give out those promises that you know are not true. Some people actually work hard and honest for their money. When calling the agent thats working my case is never there thats a complete WOW to me. Calling tell you to leave a message or continue to hold and it just automatically make you leave a message for no one to ever call you back. Its just ashamed that a business has to be this way.Capital Vacations, LLC
Date: 05/06/2023
********, thank you for posting your review. Capital Vacations would like to assist in meeting expectations. Please contact me directly at ***** in **************** at *************************************************************Review fromDonald R
Date: 04/18/2023
1 starDonald R
Date: 04/18/2023
Our experience with your company began when we were approached by an unwanted solicitation. We were offered tangible incentives in exchange for our attendance to a brief presentation. During this presentation, we were shown photos and packages of luxurious vacations that could be ours at little cost to us. After much hesitation and a lot of pressure, we agreed to a contract. The presentation consisted of a tremendous amount of pressure. We were so tired at the end of the presentation that we agreed without having the ability to thoroughly read and understand the contract that we were given. We do not feel that we were provided with accurate information and truthful financial expectations. We have never been fully satisfied with our purchase which is why we've been hounding you for almost 2 years to get rid of this thing. You pressured us and lied to us about the terms and on top of that, the customer service is AWFUL. You informed us that we could get out for almost 11k. Why would we pay you for lying to us? You're predators.Capital Vacations, LLC
Date: 04/22/2023
****** thank you for posting. Capital Vacations would like to address any issues you are encountering. Please contact ***** in ***************** ***********************************Review fromNicholas B
Date: 04/17/2023
1 starNicholas B
Date: 04/17/2023
When I signed up with them in January it was supposed to be for 90 minutes. 2 hours later I was saying I really don't think I can afford this and they started playing the numbers game with me. I was about to leave when they told me about Go Weeks. The rep said he would give me unlimited Go Weeks. Basically I would pay a little less than $300 dollars and I could stay at hotels and resorts all over the country. The said they had partnerships with hotels to do so. This was a good deal to have access to hotels for 7 days at the price of $300. I would have been able to use that about once a month. It would have been worth the purchase. When I get home from the vacation, I found out not only did Capital Vacations lie about the Go Weeks but I was already pass the point of being able to cancel. I called them to tell them I wanted to cancel. I did not even care about the down payment, I just wanted out. They said I had to pay everything in full and a years worth of maintenance fees to have any option to opt out. I dont even trust them when they say that. This by far is the worst decision I have made and this is coming from someone who is twice divorced. I have not used their services and do not intend to do so. This is the worst company I have dealt with and strongly recommend everyone to stay away from their sales pitches. This deal is only good today. If you leave now you will lose your Go Weeks. They are horrible. I really wish there was a rating for less than a star. They do not even deserve that. Stay a=way from Capital Vacations in ******* **.Capital Vacations, LLC
Date: 04/22/2023
********, thank you for posting. Capital Vacations would like to assist you in understanding your membership. Please reach out to me at your earliest convenience. ***** in ***************** ***********************************Review fromCHARLES E
Date: 04/15/2023
1 starCHARLES E
Date: 04/15/2023
Its saddening that we must write a negative review, but for over 20 years my wife and I were happy and loyal owners at ************. Everything changed for the worse when Capital Vacations began integrating. During a sales meeting with a Capital agent at the height of the Covid 19 pandemic, the sales agent refused to wear a mask; we are in our 70s and 80s. That was very careless and just an example of the type of company Capital is. We were deceived into turning in our ************ deeds to Capital and it resulted in purchasing a timeshare with Capital. Their sales efforts are relentless. Every time we step foot on their properties, were pushed to go to another sales presentation to be deceived. Sometimes we agree to go just so that theyll leave us alone and we can go to our unit after a long drive. At our age this tends to become more difficult to endure. Every single one of those sales presentations is filled with over ambitious sales agents who will lie about anything to get us to buy. We were told that if we upgraded to Platinum status, wed never have to attend another sales meeting; this was not true. They claimed wed have a personal contact person assigned to us to assist with our reservations and stays. We were also lied to when they said that by upgrading our dues would be covered. After having been manipulated into upgrading we decided to cancel the agreement the next day because none of what was promised to us was in writing. The sales agent was adamant that everything we were told was true and convinced us not to cancel. We were told wed have the documentation stating what was promised in 45 days. That was several months ago and we received nothing!!! We refuse to continue to allow Capital to take advantage of us! This is no way to treat senior citizens! Were demanding that they cancel our contractual obligations and want nothing to do with these swindlers.Capital Vacations, LLC
Date: 04/22/2023
Thank you ******* for posting. Capital Vacations wants to assist you in this journey and will send you some information. Please contact me at your earliest convenience. ***** in ***************** ***********************************Review fromCaden L
Date: 04/15/2023
1 starCaden L
Date: 04/15/2023
I was told that I would get a full 5 day 4 night paid resort vacation for $199 upfront and I soon come to realize that it was a complete scam from the start. This all happened at a vendor at a festival im working. I later went back after finding out it was a scam and they admitted to lying to me and telling me false information. They do not need to be scamming people out of money. I have been trying my best to get the money refunded or canceled. They are not a good company or anything.Capital Vacations, LLC
Date: 04/22/2023
*****, we appreciate that you have posted. Capital Vacations would like more information so that we can work with you to correct this issue. Please contact ***** in ***************** *************************************************************Review fromPj J
Date: 04/11/2023
1 starPj J
Date: 04/11/2023
One of the worst companies to deal with. Nothing but lies from everyone we came in contact with. Will never recommend them to any one.Capital Vacations, LLC
Date: 04/22/2023
*****, we appreciate that you posted a comment however we would like to hear more. Capital Vacations works to remedy any issues an owner, or potential owner, might encounter. Please contact ***** in ***************** ***********************************Review fromMonica B
Date: 04/06/2023
1 starCapital Vacations employs a salesman (Brock) that convinced us to upgrade our timeshare based on LIES! We had a contract with a $193 monthly payment and upgraded to a $223 monthly payment that, according to him, would cancel out annual maintenance fees.
During contract signing, I spotted the monthly payment in the amount of $592 and questioned this. Brock claimed the cost would go down when we used the points from the credit card, he signed us up for but was later declined…meaning there were no points to assist with lowering the payment.
We maxed out three credit cards and had to sell our home due to the negligent and predatory nature of a person with no morals, no values, no empathy, no kindness, and no respect for his fellow man.
I want to kick myself for believing in this company!!!
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