Reviews
This profile includes reviews for Capital Vacations, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 595 Customer Reviews
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Review fromDonaldine D
Date: 05/21/2025
1 starDonaldine D
Date: 05/21/2025
During our first visit to ********************, we clearly stated that we already owned two Wyndham Timeshares but were unhappy with the maintenance fees. At that point, they offered us a deal to exchange our Wyndham timeshares for a one-week stay every other year in a four-bedroom house with significantly lower maintenance fees. We were also informed that if we did not travel to ********************, we could even use Summerwinds' vacation options for a $399-$999 week in a four-bedroom condominium instead of utilizing our own week. As a result, Capital took our deed and placed it in a trust, claiming that it was worthless to us. This has left us feeling deceived and burdened by a time-sharing agreement that we no longer wish to continue. Just days after we signed the contract. We were told that the new company operated on a point system like ******* and that we needed to pay to switch to this system. Despite expressing our dissatisfaction with point systems, we were assured we could maintain the original structure of our agreement. But during my next visit without my husband, I was pressured into agreeing to the point system with the promise it would save us money later, even though we had previously stated our preference to avoid it. It is important to note that our share with Capital has been paid off completely. We believe there must be some kind of deed back or buyback program that Capital offers for paid off properties like ours. We expect to be released from all financial obligations associated with this contract. It is ridiculous to think we would be roped into and endless gauntlet of maintenance fees they need to take this inventory back!
Capital Vacations, LLC
Date: 05/23/2025
Dear Donaldine, we are absolutely disheartened to hear of your experience as we wish to assure you that our top priority here at Capital Vacations is ensuring all our guests and owners are treated to outstanding service at all times. We truly take any and all concerns seriously and would greatly appreciate the chance to speak with you directly; please do contact our BBB ********* Line by calling ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached at ******************************************** should email be preferred. We very much hope to speak with and assist you soon.Review fromCarol G
Date: 05/21/2025
1 starCarol G
Date: 05/21/2025
Do not think that more is better with Capital Vacations we have been conned 4 times, each time worst than the last. During our visit to ***********, we attended yet another meeting with a representative of Capital Vacations, who informed us that we had three separate contracts, each with separate maintenance fees that would be increasing. We believed each new contract had consolidated the previous ones. The salesperson advised us to place the contract in my Husbands name only, stating it would act as an "insurance policy. If **** passed, the loan would be canceled and neither my estate nor I would be responsible for the balance, Instead, they would only need to pay the maintenance fees to retain use of the property. This turned out to be untrue. By the end of this blatant misrepresentation, we had signed a contract for ******* more points with an $812 monthly mortgage payment and a $594 maintenance fee, all based on false information. At every so-called update, we were misled or outright lied to just to make another sale. Our advancing age and health challenges mean we will not be able to travel often enough to make this timeshare remotely worthwhile. Our current financial situation cannot support the overwhelming cost of these contracts, and the emotional toll is more than we can bear. At this point, we are demanding to be released from all contracts and obligations associated with Capital Vacations. Unless you want to end up investing in a Lawyer, do not invest in Capital Vacations.Stay away from this timeshare company,,Capital Vacations, LLC
Date: 05/22/2025
Dear *****, we are saddened to hear your experience has been anything less than excellent as we here at Capital Vacations do all we can to provide remarkable service to all our guests and owners, always. We would be extremely grateful for the opportunity to speak with you further in order to address your concerns directly; please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, we may also be reached at ******************************************** should email be preferred. We look forward to speaking with and assisting you.Review fromNick W
Date: 05/19/2025
5 starsNick W
Date: 05/19/2025
My wife and I have been capital Vacations club owners for two years now. I suggest to any new owner to stay in contact with your rep for any immediate questions and attend your New Owner Work Shop to learn how to best utilize your ownership! Once my wife and I learned how to best navigate the website and which program is best for short stays, long stays, hotels or resorts..its been a breeze.
*word of advice don't bite off more than you can chew at first, start a little less than you need and learn how to use it!
Happy Travels Yall!!Capital Vacations, LLC
Date: 05/20/2025
Dear ****, we are so delighted to hear that you and your family are enjoying your membership! Allowing all our guests and members to focus on creating lifelong, lasting memories with their families and loved ones is our top priority here at Capital Vacations, and we are so thankful for the opportunity to assist with your travel needs! We sincerely appreciate your business and look forward to assisting you again soon!Review fromTia J
Date: 05/17/2025
1 starTia J
Date: 05/17/2025
Worst decision we ever made. What started as a free vacation turned into a financial nightmare that cost us over $10,500 with virtually nothing to show for it. We were promised a 90-minute presentation, but instead endured high-pressure sales tactics where we were fed lie after lie: "Your points will increase in value," "You'll easily cover six weeks of vacations," "Points never expire," "You can rent it out for profit," and "You can visit ****** resorts." ALL FALSE.Reality? Our points barely cover ONE week and expire every two years. Availability is virtually non-existent unless you book ridiculously far in advance, and even then, p***are to settle for less desirable options.The hidden fees are outrageous. Maintenance fees started at $1,100 in 2023 and jumped to nearly $1,500 by 2025. We were told we'd only pay in odd years yet suddenly got hit with a $923 "special assessment" in 2024.They didn't disclose we'd need separate memberships with Silver Lake Travel Rewards AND *** just to book anything. The one vacation we managed required paying additional cash ON TOP of using our points!Our sales *** neglected to mention we were signing at a predatory 16.9% interest rate while we were in Chapter 13 bankruptcy. They assured us we could "refinance anywhere" - another blatant lie as banks don't refinance timeshares.The manipulation continued with their "owner update" in Pigeon Forge that was actually another aggressive sales pitch. When we declined, the *** threatened us with increasing maintenance fees.The most despicable part? They pitched this as a "legacy" for our children without mentioning they'd inherit these crushing biannual ********* yourself the heartache and financial strain. ********************************** uses deception and false promises to lock you into a contract that benefits only them. This "investment" has been nothing but a burden we're desperately trying to escape.Capital Vacations, LLC
Date: 05/20/2025
Dear ***, we are deeply saddened to hear that your experience has been anything less than spectacular as here at Capital Vacations we do all we can to provide remarkable service to all our guests and owners, always. We truly take any and all concerns very seriously and would greatly appreciate the opportunity to speak with you further in order to address your own; please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, you may reach us at ******************************************** should email be preferred. We look forward to speaking with and assisting you.Review fromC. S.
Date: 05/15/2025
1 starC. S.
Date: 05/15/2025
After being lied to about my timeshare and then be pressured into a conversion to Capital three years ago (April 2022), I recently received correspondence to sign a warranty deed (stated that no notary needed....) that was never signed, but somehow found in an audit. It also stated that if I didn't do it, the property would just be given back to me. After going through my contract, I reached out to their quality assurance line who absolutely refused to give me a straight answer about canceling my contract with them and getting my money back. I was either put on hold, sent to a different department, mislead, or was offered their graceful exit plan where you can just end your contract and not owe anything. No one would answer the simple question, if I cancelled my account, would I get all my money back. To top it off, I just received a generic email back from over a week ago from someone that said I could email her with any questions regarding the deed that was sent to me. She just told me to call quality assurance again. Completely shady dealings with EVERYONE. The problem is that my timeshare was never converted and it was never officially Capital's property. One of their **** told me my conversion was in suspension...they acknowledged it was not complete. I sent my cancellation request with supporting documentation and I have not heard a thing yet nor has my account been cancelled. Contract terms state that I can cancel up until the date I receive the completed paperwork which has never happened, and in addition, if the transaction doesn't close within a year, I automatically would get my timeshare back and any money that was paid. Contract also says that upon receipt of the cancellation request, it would be officially cancelled as of that date and I would receive a check. Instead, I have received numerous phone calls from random predatory credit companies offering a way to get me out of my time *********** action will be taken next.Capital Vacations, LLC
Date: 05/16/2025
Dear *****, we are absolutely disheartened to hear of your experience as we wish to assure you that here at Capital Vacations, our top priority is doing all we can to provide astounding service to all our guests and owners, always. We truly take any and all concerns seriously and would very much appreciate the chance to speak with you further regarding yours; please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, you may also reach us at ******************************************** should email be preferred. We hope to speak with and assist you soon.C. S.
Date: 05/29/2025
I did email you back and have yet to have a reply, so this response seems performative at best.Review fromMyren C
Date: 05/11/2025
1 starMyren C
Date: 05/11/2025
We have been trying to cancel our timeshare with Capital. They suggested we call in and speak with them, so we did. We eventually spoke with ******, who claimed to have emailed them after the purchase to inquire about refinancing options. When we asked him to forward the original email, he stated that he couldnt locate it. We do not believe he really sent it. They refuse to help us get out of it. They are only worried about getting their money. Capital and their sales team are nothing short of a scam.Capital Vacations, LLC
Date: 05/13/2025
Dear *****, we are saddened to hear of your experience as here at Capital Vacations our top priority is the satisfaction of all our guests and owners at all times. Truly, we take any and all concerns seriously and would be thankful for the opportunity to speak with you further so that we may address yours; please do contact our BBB ********* Line at ************** to receive the necessary assistance. Alternatively, you may also reach us at ******************************************** should email be preferred. We hope to speak with and assist you soon.Review fromMark A
Date: 05/08/2025
1 starMark A
Date: 05/08/2025
ATTN: Cancellations ******* ******** were at the ***************** in ********* on Saturday 4/26/25 and were somewhat convinced that we could not pass up on a great deal. We repeatedly mentioned that we are going through difficult times dealing with the death of a family member and had no intention of travelling any time soon or within the next couple of years. After several minutes of pressured sales we caved into signing up for what we had no idea at the time was a Time Share Agreement. As mentioned previously, we do not and cannot travel long distances and would like to CANCEL this Agreement ************** of today, we have not received an email with our Member # or a copy of the contract. We were told we would have that information on or by Monday 4/28/25.We apologize for our confusion in this matter and hope to get this resolved as soon as possible.I have left a number of messages & sent numerous emails regarding this cancellation letter that was sent with no response. Our credit card company has been notified & will reverse the charges for us.Should not be this difficult to cancel something that has never been used.**** *.Capital Vacations, LLC
Date: 05/09/2025
Dear ****, we are so thankful for you reaching out and sharing your feedback and experience with us. We would like to assure you that here at Capital Vacations, we take any and all concerns very seriously as we strive to provide our guests and owners with spectacular service, always; we would greatly appreciate the opportunity to speak with you further so that we may provide the necessary assistance. Please do contact our BBB ********* Line at ************** at your earliest convenience to speak with a representative for assistance. Alternatively, we may also be reached via email at ******************************************** should that be preferred. We hope to speak with and assist you soon.Review fromJohn B
Date: 05/07/2025
1 starJohn B
Date: 05/07/2025
As a retired 20—year veteran of the United States Air Force and a retired FBI employee, we are deeply dismayed by the behavior of Capital Vacations. This frustrating relationship has been characterized by a consistent pattern of misrepresentation regarding our membership benefits, specifically relating to the ability to offset maintenance fees using our points. This issue has occurred through multiple interactions with different representatives since our initial purchase in September 2020 through our most recent meeting on March 26, 2025. We have invested over $100,000 in this timeshare through multiple upgrades, each accompanied by increasing maintenance fees that now exceed $800 monthly. Additionally, we have concerns regarding the integrity of Capital Vacations' business practices; their Representatives have repeatedly failed to provide the promised follow—up assistance or fulfill simple commitments. In March 2025, a Capital representative called to invite us to an owners meeting in Columbia, MO, purportedly to discuss membership changes and new properties. After ***** expressed our frustration about the maintenance fee issue, later it was revealed that the invitation was because our file had been flagged by auditors. They wanted to discuss why we had opted for a more expensive package when we could have secured a cheaper one that included the option to use points for maintenance fees through a program called Travel Services. This information directly contradicted what we were told during our previous upgrades and what other representatives had stated when we attempted to use our points.Capital Vacations, LLC
Date: 06/02/2025
Dear ****, we are absolutely disheartened to hear that your experience with us thus far has been anything less than exceptional as we here at Capital Vacations do all we can to provide remarkable service to each and every one of our guests and owners, always. We would be extremely grateful for the chance to speak with you directly in so that we may address your concerns; please do contact our BBB ********* Line at ************** at your earliest convenience to receive the necessary assistance. Alternatively, you may also reach us via email at ******************************************** should that be preferred. We look forward to speaking with and assisting you, soon.Review fromDonalene D
Date: 05/02/2025
1 starDonalene D
Date: 05/02/2025
We have been trying to cancel our timeshare with Capital. They suggested we call in and speak with them, so we did. We eventually spoke with ******, who claimed to have emailed them after the purchase to inquire about refinancing options. When we asked him to forward the original email, he stated that he couldnt locate it. We do not believe he really sent it. They refuse to help us get out of it. They are only worried about getting their money. Capital and their sales team are nothing short of a scam.Capital Vacations, LLC
Date: 05/05/2025
Dear ********, we are saddened to hear of your experience as here at Capital Vacations our top priority is the satisfaction of all our guests and owners at all times. Truly, we take any and all concerns seriously and would be thankful for the opportunity to speak with you further so that we may address yours; please do contact our BBB ********* Line at ************** to receive the necessary assistance. Alternatively, you may also reach us at ******************************************** should email be preferred. We hope to speak with and assist you soon.Review fromMel C
Date: 05/01/2025
1 starMel C
Date: 05/01/2025
This business is highly unorganized and unprofessional. I was told that an owner on our account had filed a bankruptcy and we needed to pay the account in full to use services. I opted to drop services, but Capital assured us that I didn't need to drop the account and we could waive the account payout as I am an owner on the account, have no bankruptcy and I make all the payments. I hesitantly made another large payment on the account and my wife booked some trips. As a trip date approached, my wife called to make another payment on the account. We we told that we although the account was current we couldn't book trips due to one of our owners having a bankruptcy. We explained that we had spoken to a manager to have that resolved and we had made substantial payment on the account. We still can't book any trips.Capital Vacations, LLC
Date: 05/02/2025
Dear ***, we are absolutely disheartened to hear of your experience and would very much like to assure you that our top priority here at Capital Vacations is doing all we can to provide remarkable service to all our guests and owners at all times. It is our understanding that a representative has been able to assist you with this very matter; if this is not the case, or should you require any further assistance, please do not hesitate to contact our BBB ********* Line at ************** where we're always happy to assist. Alternatively, you may also reach us at ******************************************** should email be preferred.
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