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Business Profile

Dental Services

Intercoastal Endo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/26/23 I had a consult with ****************. I was referred to him by ****************************** for evaluation, to determine the necessity of a root canal. I had to pay $425 up front due to the fact this doctor was outside my healthcare (Dental network). At that time I scheduled an appointment for November 30th to have the procedure done. I later rescheduled that appointment to January to have it done after the Holidays. During this call I found out my insurance paid them $153. I explained to the person I spoke to those funds shouldve been paid to me. She says she wasnt sure what happened but she would give $153 credit to my next procedure. I didnt agree to that but she didnt know how to resolve it.December 11th 2023 at 8:34 am called the office because I had not received the pre authorization I requested. The pre authorization was requested so I would know exactly what I would pay for this procedure. The voicemail was full, I thought maybe it was because it was Monday morning. I then called Dr ******* office for a similar inquiry and ***** asked if I heard from Dr ******* office, I replied no. ***** told me their office closed indefinitely. The $425 according to *************** was a requirement for his evaluation to determine the need for this procedure. After my exam he confirmed I needed a root canal. After I spoke to my insurance company I found out it was not covered and not required. I believe I have been scammed by *************** and his receptionist *****. I will still have to seek a professional to have this procedure done. My insurance however may not pay because there are limitations to the number of exams, X-rays etc they will pay for. So this may be costing me double the amount to have this procedure done.

Intercoastal Endo is NOT a BBB Accredited Business.

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