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Business Profile

Boat Supplies

RNR Marine, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Supplies.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a canvas and metal T Top for my boat from RNR Marine on 7/11/24 and paid in full. I understood that it needed to be fabricated and was initially informed it would ship in August 2024. The parts arrived in late December after repeated email inquiries. (RNR Marine does not respond to calls on their customer service line). When the top arrived it was missing a key component, a stabiliser bar that allows you to drive the boat in rough weather. I received an email on 1/7/25 saying the part would ship on 1/8/25. It has not arrived and multiple emails have gone unanswered. I need the part or a refund.

    Business Response

    Date: 03/25/2025

    Sir,

    I thought that a custom stabilizer had been sent already. My apologies. I will have one made up in the batch we have going into production now, and it will be sent to you in a few weeks.

    Customer Answer

    Date: 03/26/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,
    Stefan S*****

  • Initial Complaint

    Date:05/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a replacement canvas for my boat in Dec 2023. Vendor claims original mfg specs. Rec'd canvas in Jan 2024 and stated then, the cut is short by couple inches and may not fit my boat. And I won't know for certain until I get to my boat. On May 18 (I'm a CPA in public practice) I got to my boat and confirmed the original manufacture replacement canvas is too short. Vendor will not respond to repeated requests since May 18th to assist with resolving the fact I have a $1,200 piece of canvas that is worthless to me.

    Business Response

    Date: 06/10/2024

    Sir,

    As you know, we have referred you to the manufacturer, Ameritex, who sent you a UPS shipping label to send the canvas back to the factory. The canvas was received last week (week of 6/3/24) and they are evaluating it against the factory original pattern. They will make adjustments to make it fit, and install the longer zipper that we had sent you a few months back.

     

  • Initial Complaint

    Date:12/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a boat cover from them and got the stripe receipt email for it. I never received the cover or got a refund for it when it didn’t come for months. I tried calling and went straight to voicemail saying that it was full and to email them. When I emailed, I received no reply and kept trying to get a hold of them to no avail.

    Business Response

    Date: 02/07/2024

    Sir, we are very sorry for missing your order due to a staffing change.

    Your order (#*******) was refunded in full on 12/1/2023.

    We apologize for the mistake.

    Customer Answer

    Date: 02/08/2024


    Complaint: ********

    I am rejecting this response because: I just checked my account and it shows no refund from RNR or any money coming into my account on that date.

    Sincerely,

    Nolan W*********

    Business Response

    Date: 02/08/2024

    Stripe, our credit card processor states:

    Lost dispute: Unfortunately, because you did not submit evidence, the bank automatically resolved this dispute in the cardholder’s favor. The disputed amount of $459.56 USD has not been returned to you. Dec 1, 2023, 10:28 AM
    Payment disputed because product not received Nov 4, 2023, 1:24 PM

    Customer Answer

    Date: 02/08/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, I’m not even bothered that I lost the money anymore. So I’m done with trying to get it back.

    Sincerely,

    Nolan W*********

  • Initial Complaint

    Date:11/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an OEM bimini top and camper top for my boat on September 16, 2023 and my credit card was immediately billed for $3,364.03. RNR Marine sent me an invoice receipt showing payment. It's now two months later and their tracking system shows no record of my order, and I've left numerous emails and phone calls asking for an order status, with no response. This company seems eager to take your money but then goes off the grid. My next step will be to contact my credit card company to file a fraud claim and possibly the Massachusetts state attorney general's office.

    Business Response

    Date: 02/07/2024

    Sir, we are very sorry for missing your order due to a staffing change.
    Your order (# ******* ) was refunded in full on 12/19/2023.
    We apologize for the mistake.

    Customer Answer

    Date: 02/08/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    John *********

  • Initial Complaint

    Date:03/03/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a grab rail support for the topless 2 t top system from this company a year ago They responded some to email. No one ever picks up the phone. I have emailed them 20 times with out a response The last person I spoke to was captain Ross Johnson months ago and he told me my order was shipping Please help I have email tread and receipts

    Business Response

    Date: 03/21/2023

    Mr. C******,

    Ref RNR-Marine ordr *******. I am sorry for the daly. My wife (CFO) recently passed away and the employee I had who welded these up has left the company as well. If you will give me the dimension between the hole at the bottom of your windscreen and the bottom of the windshield grab rail, I will personally make a set for you. I am sorry for the delay. I have been under a lot of pressure reorganizing my life and business.

    Thank you, Captain Ross

RNR Marine, Inc. is NOT a BBB Accredited Business.

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