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Business Profile

Dental Implants

ClearChoice Dental Implant Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Implants.

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife had dental implant surgery yesterday and is home to recover, They gave her 2 prescriptions which I filled but neither of them were for pain. She has a terrible night with pain and I have called and left 4 messages now without any return call or a check in from the surgeon or his staff.

    Business Response

    Date: 11/21/2025

    With us not knowing the name of the patient we will not be able to find the patient on our system.  Please provide the patient's name.

  • Initial Complaint

    Date:10/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my upper implants done in 8/2020 in *********, **. *****, since then that ******************* moved to *********, **. *****. So in 2021 had my first cleaning, all went good ,2nd cleaning 2022 and after that I made a lot of appointments in 2024 and now 2025.All were cancelled by Clear choice, due to not having enough staff. Made appointment in July 2025,cancelled by clear choice, then 2 weeks ago made appointment for 10/30/25 was cancelled by clear choice on 10/13/25, stating they'll cancel all App. til December 25 try again in December.This is absolutely ridiculous.. I'm really upset and wish i could complain on their site but no luck.don't know what to do.*. *******

    Business Response

    Date: 10/16/2025

    Response attached!

  • Initial Complaint

    Date:09/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2024 I paid $6000 to Clear Choice to have a duplicate made of my existing snap-in upper denture. Dr. **** ***** took an impression and assured me he could provide the new denture and I would be completely satisfied. At my next appointment, Dr. ***** was no longer there. Dr. ***** ****** was in attendance and informed me that ************ does not provide the service of duplicating existing dentures, but she would attempt to find a company to do the work. No refund was offered at that time.Over the following months I endure repeated trial and error. At my last appointment in June 2025 I rejected the proposed denture for the final time. It was ill fitting, too large and unattractive. I asked for my full refund of $6000. After two months of phone calls and letters with no response, I received a phone call from the new manager, ************************ who stated I would be refunded $4500 but the clinic would withhold $1500 for its time and expenses. I strongly object to this decision. Clear Choice should never have excepted my payment or promised a service they do not provide. The product was never delivered as represented and I feel I was misled. I am there for requesting BBB assistance in obtaining my remaining $1500

    Business Response

    Date: 09/11/2025

    Response attached.

    Customer Answer

    Date: 09/11/2025

     
    I am rejecting this response because: I did not choose the option of accepting the offer because it stated that would close the case.
    I will wait a reasonable amount of time for a positive result from Clear Choice.

    Business Response

    Date: 09/11/2025

    Please allow additional time for ClearChoice to review and respond.

    Customer Answer

    Date: 09/12/2025

     
    I am rejecting this response because: Mr. ******** emailed his response on Sep 11. He stated he made a couple of attempts to reach me by phone and left a message requesting a return call.  I received only one unanswered call with no message attached. He again stated that Clear Choice withheld $1500 to cover clinical time and lab expenses. I feel they should take that loss as a business expense because they were never capable of giving me an acceptable denture.

    Business Response

    Date: 09/16/2025

    Please return the offices call for assistance. Thank you

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Visited ClearChoice center in *************** for consultation for implants and snap on dentures. They went back and forth with me on the price and plan, which I did not eventually sign and agree to (they emailed it to me). Furthermore, my doctor did not consent to medical clearance due to my health condition and they will not leave me alone. They are using scare tactics and calling me incessantly refusing to reimburse my $1,000.

    Business Response

    Date: 04/09/2025

    Response attached.

  • Initial Complaint

    Date:04/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to the Clear Choice dental implant office for a free consultation On December 18th 2024. I met ******* and the *** I watched a video then she submitted my info to see if I would be approved for a loan. Very rushed process. Was approved and pressured to sign the loan. On December 19th 2024 I contacted ************ and I spoke to a *** who told me I needed to contact the provider and request a full refund which I did as soon as I hung up with her. I have a recorded conversation of her telling me they needed at least 10 business to confirm that I requested the refund. I requested the amount of $18,000 be returned to the Lender. I didn't hear anything from neither provider or lender after that. I was under the impression the refund would be made no further action was needed from me. On Jan 9, 2025 I noticed on my credit report that there is a balance on this loan of $1,000. I contacted the lender on this day and was informed that Clear Choice refunded only $17,000 for services rendered, I asked the lender to send me a copy of the statement they had been sent. I received the statement on Jan 14, 2025 from the Lender, I emailed ******* at Clear Choice and asked about the balance, she replied that the money had been refunded and the loan was cancelled on their end.. I then told her the lender reported a missed payment on my Credit report. She then replies that the charge is for prosthetic exam, I never had an exam done. Notice on the statement is showing a price of $200.. for this exam. Several Days later, I received an email from ******* stating she was going to talk to the ** to see if there was anything they could do. I didnt hear anything back until I told her I would be disputing the charges with the BBB. She responded with the *** would be comfortable with lowering the charge to $500. Not only did the amount change but their reason for keeping the $1000 did as well. Ive attached the emails to show

    Business Response

    Date: 04/03/2025

    Response attached.

    Customer Answer

    Date: 04/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that when they initiate the transaction and the balance has been refunded to the Lender,  this resolution is satisfactory to me. Ive attached the email I received from Clear Choice! 

    Thank you. 

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early 2024, I received an invitation letter from ***************** ******, DMD,MSD, Prosthodontist of Clear Choice Dental Implant Center at ******************************************** to come in to the center for a complete and free consultation for any dental work I needed to have done. I did so and I met with Dr. ****** and his assistant ******* and I explained in complete detail the problems I was having with both upper and lower dentures, i.e. Upper was very loose and I have had to use Fixodent paste 2 and 3 times a day, every day to hold it in place and for eating. The lower denture was also unstable causing sore and swollen gums from time to time and I have had to constantly use salt water, orajel and other gum medicine to soothe the pain and discomfort. Upon a comprehensive examination with x-rays and looking into my mouth,etc. he told me that I did not have enough suction in the upper denture and with an improved model, the problem would not exist. As for the lower, he promised a better ***************. I was given a tour of the facility which was impressive and I thought this may work. I decided to go ahead with the work in March of 2024 - Dr. ****** had retired by that time, so other dentists proceeded with making a new set, (upper and lower denture) for me. I have had absolutely no satisfactory result with either, exactly the same situation I had experienced with my old dentures and I have had to revert to all the steps mentioned during the first visit, to be able to use them. I cannot function without using paste, orajel, gum medicine, salt water, etc on a daily basis so I am right back where I started. The current dentists at Clear Choice, especially Dr. **** made several adjustments to both dentures in the following months when they decided they can do nothing more to fix the problem. Why was I put through this ordeal if the original Doctor knew that he could not produce what was promised? Was it just for the money?? I want a 50% refund.

    Business Response

    Date: 03/11/2025

    Response attached.

  • Initial Complaint

    Date:03/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they took my money for implants and a week before surgery they canceled and will not return my calls about refunding my money

    Business Response

    Date: 03/11/2025

    Response attached.

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband had full dental implant procedure back in September 2024 for which we were required to pay in full up front. His health deteriorated and he passed away January 2025 without completing the procedure. Clear Choice agreement clearly states that if the procedure is not completed the client will be entitles for a refund of the unused portion of the payment.Since a few days after he passed away I have been contacting (constantly leaving messages because I can not actually speak to anyone but the receptionist) the office in *********** and they have done nothing but give me the run around. After leaving approximately 10 messages I finally received a call from the office manager (*****) who told me that a check would be issued by their home office and sent to me. This was around the 25th. of January, as of today I have not received the check nor can I get someone to return my calls. They are very unprofessional.

    Business Response

    Date: 02/12/2025

    Response attached.

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to clear choice dental seeking a solution for what very few bottom teeth first of year 2024. I already wore a top denture. They quoted me $53,000 for top and lower implants. I told them that was not feasible for me as I was on Ssi and small mention from the state that only gross me about $1500 a month. They suggested a lower implant and new better fitting dentures for $18,000 and said they could get me a reasonable payment plan. They assured me that would ALL they would charge for the COMPLETE process from beginning to end. I got the procedure done and they could only get 3 screws in and at that time placed a temporary implant and sent me home to heal on soft diet. Next step was doing last s**** and at the time they made another implant which I THOUGH was my permanent one. Again sent home to heal on soft diet. I hated the new implant and went back to get it adjusted and they told me they could not adjust a temporary implant. I then asked when I would get my final one and she got on computer and said final payment had not been made. I said the lady had assured me several times that is all I would have to pay. At this time she leaves room to get the one that does the financial part and set up for you. She comes back and says she can't see you at this time and will have to call me. They then got very rude with me and excused me like they could care less I was in misery. Needless to say they never called me and they will not take my calls nor return them. I have written a letter to the ceo of ************ site and I have not heard a word from her either. They have basically left me unable to eat or talk correctly and in total misery

    Business Response

    Date: 01/08/2025

    Response attached.

    Customer Answer

    Date: 01/09/2025

     
    I am rejecting this response because they have made no effort to contact me as of Jan 9 2025.  I will be glad to work with them if they want to 

    contact me at ************ (be aware I do not answer numbers that are not in my contact information because of spam BUT I do have a voice mail

    and I will return calls) or they can email me at **********************************.

     

    Thank you


    Business Response

    Date: 01/09/2025

    This complaint is under review.

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started 2013 ********* ca. Consultation was great, meet both doctors, both pros, conveyed confidence/empathy. The bone Dr *********** was soon to relocate so followed services to ************ ca. Service was great there, first bridge broke, fixed prompt....Problem Surfacing:.....2nd bridge w/titanum required contouring, after contouring metal showd, dr ****** acts as if it isnt.@ same time decided to go zarconia.........Problem Begins: 2 temporary bridges in, I requestd aesthetic adjustment to Dr ******* Please K9 teeth a little longer. NEW ZARCONIA arrives, fit well, color good, great, same bridge which was great, still great. No K9 adjustment, no problem. He offers me a 1000 refund, only if I sign a release from his office. In turn, I was Totally released from care in the whole clear choice network, 30day after I got the zarconia. ETHICAL. My calls were screened/blocked/ denied. I am healthy, but if I had an complications I could have died. Most dental offices are hesitant to provide service when you have implants done by others. I would like to be reinstated, i would like to know how Dr ****** could act in a manner detrimental to health, and recipient have no recourse. Or ********** main review is on ****** for clear choice dental implant center ***************.

    Business Response

    Date: 11/27/2024

    Hello, This is not my patient. I am in *******, ***************  Please remove from my BBB reviews.  

ClearChoice Dental Implant Center is NOT a BBB Accredited Business.

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