Reviews

Review Details

• Review fromMic E

  Date: 01/29/2023

  5 stars
  Rugs fulfilled an order of three different shaped rugs with coordinating patterns. Although, one rug was not sent due to unavailability. I had to press for another size, with a slightly lower price. I also had to press to receive the difference. Overall, the service was great. I see that any issues were based in **********************.I will order from Rugs again soon.

• Review fromLexi F

  Date: 01/24/2023

  2 stars
  Although their selection and pricing is good, their website is full of false claims. Claim that all rugs ship within one business day. It's been two and I haven't received a shipment confirmation. When I placed my order I was prompted to "order within 2 hours for same day shipping" so my order should have shipped the day I placed the order. Still waiting after two business days for any information regarding shipping...

• Review fromCaryn S

  Date: 01/09/2023

  1 star
  The rug looked great upon arrival. We laid it down & discarded the rug we purchased it to replace. A couple weeks hence, we lifted it up to vacuum underneath & discovered a 2.5-inch cut along the long edge held together with what appears to be packing tape. We also discovered multiple heavy-duty staples in 2 corners. They do not appear to be holding anything but removal would destroy the threads. We were offered (1) a return but now have nothing to put in its place, or (2) an insignificant 10% refund, which wouldn't come close to repairing it. When we noted that the rug had been advertised on the website as "brand new" with no imperfections & is so described on the attached label, we were told: "Please note all images of the rugs current condition are listed to show these imperfections on this specific item. All hand knotted and hand woven rugs are "brand new" in the condition they are in but they are refurbished and approximately ***** years old. Since then, they have been cleaned and refurbished from the main wear on the previous use." Obviously this makes no sense. A product is either brand new or it's not. We feel that rugs.com misrepresents its ******************** false advertising. We are very disappointed with our experience.

• Review fromGINA V

  Date: 01/09/2023

  1 star
  I ordered several rugs from them and at first, was pleased. Then I placed an order approximately a week after another order. The second order never arrived. I looked at ***** tracking, it revealed that ***** never received the rug from rugs.com. Rugs.com only printed a label. I contacted rugs.com, and informed them multiple times of the situation. They had the ***** to send me a photo of my previous order sitting on my porch. We went back and forth like this for over a week. Complete nonsense! When I informed them I would be contacting my credit card company and BBB, they started sending viral emails to my inbox with a couple of letters off in the spelling of rugs.com. This company should be fined through the **** In the meantime, they are completely ignoring my credit card company and not refunding my $107 for THEIR MISTAKE!! Absolutely disgusting!

• Review fromSue L

  Date: 01/08/2023

  1 star
  Merchandise from rugs.com (2 x 8 ******** runner rugSKU *******) was delivered 11/14/22 with major, unsightly damage. I have contacted **************** 2x since then and sent photos and information back to them promptly as they had requested. I received very convincing promises, but absolutely NO ACTION!!!!! I am frustrated and extremely disappointed! I would expect any decent business to refund my money ($84.53) or replace the damaged merchandise.I will continue to tell others of my bad experience with rugs.com until they close their doors or resolve this issue!We just replaced carpet in our home with Premium Luxury Vinyl flooring. I had intended to order other, larger rugs to match the runner rug, but based on my experience, I will not have anything to do with this company. *********************, **