Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The initial consult with this company was pleasant & professional. They were actually referred to me. On 7/13, I reached out to this moving company to reschedule my move for 7/18/22. They were a no call, no show on 7/18. They came earlier than planned on 7/19/22. The scheduled time was 2pm. I informed him via phone call this was a 5 bedroom/3 bath house. The contract shows 2 movers with dollies, blankets, full service! Everything was already packed, broken down & wrapped & just ready to be moved. The young guys sent were not prepared for this large job. I ended up helping them move many of the boxes to the truck trying to complete the moving within the timeframe. Many of my items were broken & messed up because they were drug across the back of the truck instead of being lifted and properly placed. Items were thrown in my storage. My family ends up coming to help with the move because his workers couldn’t handle it. We get back to the house for the remainder and the owner calls. I was honestly trying to have a cordial conversation with him and he becomes irate & says this is why he doesn’t like dealing with black people. He informs me he was going to “pull up and was taking any items of mine that was on the truck because they now belonged to him!” Not a way any man should talk to a woman. I called the police. Police arrived & then he arrives with a truck full of people blocking my driveway. I attempted to resolve the matter that night, police witnessed & it was supposedly done. Several payment attempts to end this! I was constantly harassed until 7/25/22…police & my attorney were all involved because of his sole actions & unprofessionalism. He also refuses to acknowledge the $5000 claim coverage that I requested for damages, which is clearly checked on the contract. By far, the worst moving experience ever!! I would not recommend him to stay in this line of business as he is not professionally equipped for this line of work.

  Business Response

  Date: 06/05/2023

  No need to follow this crap up Ms. Customer. You are a disgrace to business’s tryin to file a false complaint because you previously failed to pay for you move at the time. I’m not even gonna play this game with you. If you wanna act like you have a case against JEGA Movers LLC. Please go ahead a step up to the plate. I myself the owner doesn’t play the games your pulling. You prolly need to move again and mad you can’t find movers because you can’t afford moving services to start with. Contact BBB does you no good harassing my business. My direct number is (803)677-7475 (Mr. James). Please don’t continue to harass my business with false allegations. Big Liar I was the one who called the police on you because your husband wants to violate contract and not pay when asked too. No moving business will play with you now or in the future. Good luck with your drama. Thank you