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Business Profile

Auto Repairs

Meineke Car Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/30/2024 I brought my Accord 2010 to Meineke, I saw leaking oil top and bottom engine pan. The district manager (Matt or Mark) inspected and told me my car needed to do fluid test detection $205 us dollars, replaced the bottom oil pan gasket 505, replaced oil drain nut, oil change 109. I paid total $830.85 us dollars. After the work is done. I asked the manager Christopher J****** what caused the leaking oil on top. He told me The belt was kicking the leaking oil at the bottom to top. 1/10/25 I went under my car. I saw the leaking oil. I brought the car back. Christopher told me he used the UV light to look for the oil leak. He told me leaking the power steering oil. He quote 1196.96. I spent 6 dollars replaced the 8" hose. it fixed the power steering oil. I still saw the leaking oil the. I went under the car to investigate. I saw the leaking oil near head gasket to bottom engine pan. The mechanic did not do the fluid leak detection at the first time. He fixed the wrong thing. I attached oil leak photo top and bottom passenger side. I need the refund. Thanks,

    Business Response

    Date: 01/24/2025

    Hello all! We have reached out to Mr. ****** to have him bring back his vehicle so we can get to the bottom of this issue. He is covered by a 12 month, 12,000 mile nation wide warranty, and we would be more than  happy to address this issue!

    Customer Answer

    Date: 01/24/2025



    Complaint: ********



    I am rejecting this response because: on January 10, 2025, I gave the manager a second chance to look at the car. He still did not do the fluid leak detection on engine oil.  For that reason, he did not see the oil /leak with his UV light. In addition, I did more research on review. This place had several bad reviews on google. I would not bring my car back. I need a refund. Thank you,



    Sincerely,



    *** ******

    Business Response

    Date: 01/27/2025

    AS the district manager, I want to resolve this. we are asking you to return to the shop so we can see exactly is going on. Multiple leaks may be occuring and we are attemting to make this right. You have a 12 month, 12,000 mile warranty on our repairs!

Meineke Car Care is NOT a BBB Accredited Business.

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