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Business Profile

Property Management

Greystar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see

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Greystar has 2133 locations, listed below.

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    Customer Complaints Summary

    • 2,348 total complaints in the last 3 years.
    • 799 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a resident at Lantera Boston (A Greystar property in Boston) since March 2021. I am currently in a legal agreement with Greystar to settle a rental balance. I strongly disagree with the conditions that led to this agreement but I have had to live with it. Last Friday I was forced to book a hotel at 5am after my apartment doors were not working. I missed work and subsequently preparations for my grandfathers funeral. No one on the after hours line responded I lost $100s of dollars in work and had i to pay for a hotel and late night Uber . The senior management at Lantera Boston offered no apology or explanation. I’m already on a tight payment plan and this loss of income was devasting. For the past few months I have been treated poorly by management. This is my 3rd time having to sleep outside due to faulty equipment. Management no longer respond to emails or feel the need to return direct calls. I have considered filing a discrimination complaint with the Massachusetts Attorney General Office and publicly post my predictament.

      Before doing so I would like to speak with someone not affiliated with Greystar Boston (the District Manager is no better) but I would be happy to speak to Greystar corporate.

      I love this building, my friends live here and in general the staff below management are sincere people. I have no interest in taking such steps as my goal was always to maintain a positive relationship with the building

      I no longer feel safe in the building ( I have made this clear to my family, friends and coworkers who want to move here) Im deeply concerned by recent events. I hope I can speak to someone and share my experiences.

    • Initial Complaint

      Date:11/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Lux at ********* | 3101 Stagecoach Rd | *********, MA 02072 

      | 781.344.9100 | *********@greystar.com 

      Customer Answer

      Date: 11/30/2022

      ********* lux is trying to keep my $500deposit that I put down for an apt. I didn't take the apt due to the rent was high. I find this apt through a lottery on the Affordable Housing page. I have sent them emails and gave called them. This happened back in July.

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against this company.
      Back in July, I applied to one of their properties and I was denied approval. Totally fine. Once this was processed, the office informed me that I would be receiving a $200.00 refund for the admin fee.

      Almost a month later, I was charged AGAIN for the application and admin fee. The property stated that the funds were never received. However, it was taken twice.. Still no issue.

      In September, I was contacted the receivables department stating that I owed THEM $200.00 for an admin fee again. I immediately contacted the representative by the name of Jessica L*********, provided bank statements proving that the fee was paid and she assured me "I will fix this and continue to follow up with you" I never heard from her again. I consistently called, left messages, emailed her, and still no response. I finally decided I wanted to speak with a manager, this sparked something because I finally got a response from Jessica who politely let me know "She's going above and beyond to assist me and is waiting on a response from the property manager to further assist" Jose G***** was who she was referring to (Prose on South Main) who I contacted myself and stated he was waiting on a response from Receivables. I always had to contact them and my issue HAS YET to be resolved. I need immediate assistance regarding this issue. and I want a FULL refund on what I paid. I would never EVER recommend this leasing company to ANYONE

    Greystar is NOT a BBB Accredited Business.

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