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          Butler Chrysler Dodge Jeep, LLC. has 1 locations, listed below.

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            Business ProfileforButler Chrysler Dodge Jeep, LLC.

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/22/2018

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            7/3/2002
            Years in Business:
            18
            Business Started:
            9/7/2005
            Business Started Locally:
            9/7/2005
            Accredited Since:
            8/22/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Brian Defoor, General Manrger
            • Ms. Suzanne Richiey, Controller
            Contact Information

            Principal

            • Ms. Suzanne Richiey, Controller

            Customer Contact

            • Ms. Suzanne Richiey, Controller
            Additional Contact Information

            Fax Numbers

            • (843) 522-3629
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/14/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On October 14 I purchased a car from the ******** ****** jeep dealership upon delivery, I noticed a chip in the paint on the rear quarter panel. I told the delivery gentleman that I would not except delivery unless they plan to do something about it. He called the salesman. **** *** **** assured me that the dealership would take care of it on the 18th. My car started on fire, I was forced by the Chrysler corporation to take the car back despite the fact that they said that they couldn’t tell if it was an internal or external fire leaving my safety in Jeopardy!. I have contacted Mr. ****** who is the GM of the Butler dealership who has said from the very beginning on the 18th that he would make sure everything was right and then he would take care of me throughout this process he has refused to return phone calls he has not kept his word he left me stranded for almost 10 days with no vehicle he finally on the 26th said that I could get out a rental car for up to $50 which, of course at today’s market you can’t do he has yet to reimburse me for the $600 of the worth of a rental and has yet to fix my paint. I have been in contact with him and the corporate office and nobody is returning any phone calls. The chip in the paint is notated on my ownership paperwork that the dealership has and there’s pictures that Mr. **** has and I still have the email that Mr. ***** said he was going to cover my rental that he has not. I was always promised by Mr. ***** that I was always going to be made whole, but from what it looks like he continues to lie and does poor business .
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            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alacia G

            01/11/2024

            I went into dodge and specifically told them what was going on with my vehicle. They told me that they would do their own diagnostic ($160+). I also informed them that the vehicle was over heating. I left my vehicle for two days and they called and said the vehicle was ready and the check engine light was off. I picked my vehicle up and not even a month later my vehicle ran hot again and the check engine light was back on. I went to the dealership spoke with the service manager and informed her of the problem. THEY FIXED a part based off of a code I got from another place for my check engine light and they NEVER did their own diagnostic so they missed that I had a leak where coolant was leaking all into the front of my engine, and that my transmission was dry with burnt fluid inside of it which could have caused big problems. They missed the leak where coolant was leaking right at the front of the engine when they worked on my car for 9 hours and charged me $1749. When I did address the fact that they fixed the wrong part on my vehicle they proceeded to just offer me a free service at their shop. How is 1 free service comparable to spending $1749 with a dealership thats supposed to be professional. I DO NOT RECOMMEND. They did not even offer me a portion of a refund.

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