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Business Profile

Oil Changes

Take 5 Oil Change #1182

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/24/25, we visited this Take 5 Oil Change location. They did not put oil back in my vehicle which caused the motor to be ruined and the vehicle to no longer be usable without repair. We went back and forth with them about the compensation amount, we were told we would even be refunded the the cost of the oil change. We have yet to receive a refund or compensation. We accepted their final monetary offer on 10/13/25. About a week later, we were told that when the check was available, we would be contacted. It has been almost a month and we have gotten nothing from them and no contact. We have attempted to contact Matt W****** (the person we were put in contact with) and have not heard anything back. As of today, we are still without a vehicle and Take 5 has not fixed this issue by providing the monetary compensation we agreed to accept.

    Business Response

    Date: 11/12/2025

    We apologize for the delay in issuing the customer’s settlement payment.

    We acknowledge that the customer is owed a check
    as part of a previously agreed-upon settlement. Unfortunately, the processing
    of this payment took longer than anticipated due to internal administrative
    delays. We understand the inconvenience this has caused and regret that the
    customer had to wait longer than expected.

    To resolve this matter promptly, we have
    arranged for the settlement check to be hand-delivered
    to the customer tomorrow. Once the payment is received, this agreement
    will be considered fully satisfied.

    Respectfully,
    Ben C*****
    Take 5 Oil Change



Take 5 Oil Change #1182 is NOT a BBB Accredited Business.

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