Customer ReviewsforSummer Infant

The front wheel snapped when I hit a bump on the sidewalk after only 7 months. When I called support to get a replacement wheel I was told that they didn't have the part and they didn't know when they'd get it. When I said it was barely used and what I should do with it I was told to discontinue use. Had I know this was th level of quality and support never would have bought.

I purchased a ********* booster seat on Amazon in July 2023 and didn't open it until November 2023 because my son is small and couldn't use it until now. Plus, we needed it when we were traveling and didn't travel until he was almost one year old. I opened it up to find a broken tray. Since I'm past the Amazon return window I contacted the company by email. They asked for a bunch of numbers and codes which I provided only to hear nothing back for about 2 weeks. Decided to call instead only to be told that I'm past my 90 day warranty window and there is nothing they can do for me. I can only purchase a new tray for $9.99 plus $5.99 shipping plus taxes. Wouldn't give me a new one for free since I was shipped a broken product THEY make. Horrible customer service and I will not be buying any of their products or recommending them ever again!

Summer Baby Pixel Zoom HD Duo 5.0 Video Baby Monitor (2 Cameras) This product horrible and the customer service is even worse. I will never buy another product from Summer Infant. This monitor stopped working in less than 6 months. I contacted Summer Infant customer service to try to get a replacement. They informed me that they no longer make or replace baby monitors (I think this is also relevant to this review - if you buy this and it stops working, the company will not replace it). After several emails back and forth, they asked that I take off the serial number stickers and cut them and send pictures. I did that back on July 17th. I have an email that said after I sent back photos of the things they asked for they would send me a refund check of my subtotal. They never did. I have followed up multiple times and also filed a complaint with the ************ Attorney General. If you buy any of its products you are running the risk of having absolutely zero accountability if something goes wrong. Absolutely disgraceful!Here is the email from customer service: Hello, Please remove both sets of stickers from the back of the monitor and bottom of the camera and cut them into fours (cut across horizontally and then vertically). Please also write VIRTUAL RETURN ****** across the back and front of the monitor and bottom of the camera in permanent marker (from one corner to the other) and provide one photo including both the stickers cut and the front and back of the monitor and bottom of the camera showing the VIRTUAL RETURN ******. Once I receive the photo, I will be able to send out a refund check of the subtotal amount of the monitor to you. Thank you,Consumer Relations Team

2 baby monitors and both JUST over a year (1 month over) and they are completely garbage. The parent monitor won't turn on at all with or without the battery. The first time, after receiving no support from customer service, I bought the monitor and camera to add to our 1st camera thinking it must have been a one time issue and I'd try again since I still had one working camera. The 2nd time I called customer service again and they said they could do nothing for me since it was over a year. Absolutely terrible customer service. I spent over $300 on this product the 2nd time alone and 13 months later I have no product and nothing from Summer Infant other than "so sorry." Absolutely terrible!!!!!!!!

I purchased a mesh gate manufactured by summer infant. After installing the gate where I wanted it and throwing away the box and some pieces I did not need, I realized that the gate button was broken during shipment and I could not return to the retailer. I called summer infant customer service to see if I could order a replacement and fix the gate myself. When I called I was told that I could not get a replacement button but that I could file a warranty claim instead and they would send me a new gate. I initiated the process along with my husband over phone and email. Once we thought we were almost done with the warranty process, we were told that it was necessary for us to cut holes in all three panels of the mesh gate, rendering it completely unusable, and then to send photos of this before they would send a new gate to us. My husband and I both explained verbally and in email that we needed to use this gate in the interim while we waited the seven to 10 business days we were quoted for the new gate to arrive. I explained that even with the broken button, It was still structurally sound and still providing a safe environment for my child. We were told that we could not complete the warranty claim process if we did not cut damaging holes in each of the mesh panels. I told Summer infant I did not understand why I would need to break this gate even further when it was already broken in order to complete the claim. The customer service representative thoroughly explained their policy but absolutely refused to acknowledge my point or provide any further solutions. They told me that they wanted me to cut the panels so that the item could not be resold. I would never try to resell a broken gate and why would I go to all the trouble to call and get a new button if I was just going to resell it! When I asked in another telephone call to talk to a manager so that I could try to pass along further up the corporate chain that this policy was not customer-centric, the same customer service representative continued sternly to over-explain their policy, talked over me repeatedly, and told me that talking to her manager was not going to change corporate policy. I told her she had done a great job explaining the policy but that for my own peace of mind and whatever I could do to try to let their corporate office know that this policy was poor and not customer-centric, that I wanted to leave a message with her manager. I finally did do that. I also reached out over social media and was just directed to continue on with cutting the mesh panels of the gate. If this gate would have been made of metal, would they have required that I cut it with a saw? I feel like this policy is not customer-centric and is a policy that couldn't even be applied to all of their products. I most definitely will not be buying another product from them again due to poor customer service and bottom line driven warranty policies. Overall a company that doesn't seem customer oriented at all.

I sincerely apologize, please know that product safety and product quality is of paramount importance to Summer Brands as well as the customer experience and our warranty policy. I can assure you that addressing your concern will be a priority. We appreciate you taking time to share your valuable feedback .

Worst customer support. After they shipped the wrong product they want me to cut through the toddler's stroller and send pictures of it being done. I couldn't go through because it caused me anxiety and emotional distress. Lady in customer support named ******************* kept pushing me to explain why I couldn't do it. Which is personal and I don't have to explain my feelings. First of all it wasn't my mistake that they sent the wrong product. Second option she gave me was for me to pay for the shipping to return product that they wrongly sent. I just can't believe how wrongful they did me for their own mistake. There was no supervisor available. Same lady answers the phone. So there's no help. I had to do live chat to get help from someone else. LAST TIME I MAKE BUSINESS HERE. People save your money and time and shop somewhere else.

We sincerely apologize for making you feel that way. That is not our intention at all with any of our customer and again we apologize.. We did review your web order and see that the stroller that you received incorrectly is due at Summer Infant on September 21st and we are sending your the correct stroller that you have ordered. You will receive it within 7 to 10 business days.

Save yourself time, money and buy another brand. We are out $600 and three monitors and their customer service sucks!

We are truly sorry to hear you feel that way. Summer Infant has a one year warranty on all our monitors. Per our records we see that you have had the monitor over the one year warranty. We do offer a loyalty program to our existing customer only if that is something you would like to take advantage of feel free to reach out to ********************