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JC Auto Service LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I left my 2016 ***** Silverado to have the transmission rebuilt on July 18, 2025. At that time, I paid a down payment of $3,100.00. My truck was returned to me supposedly fixed on August 12, 2025, at which point I paid the remaining balance of $1,100.00. Two days later, my check engine light came on, and my transmission was in worse condition than when I initially dropped it off. I had the truck towed back to his place of business on August 15th, 2025. Since then, he has claimed that the parts necessary to fix the truck have been on back order. On October 30, 2025, I received an update that the missing parts were finally in. Since then, I have gotten promises every week that he is working on the vehicle and that it would be finished by the end of the week. It is now November 17th, 2025, and I still keep getting the same promises and no results.

    Business Response

    Date: 11/20/2025

    Hello, my name is *** Cabrera. I'm talking to you about the complaint ******** of a customer. ******* ****** brought a 2016 ***** Silverado with a problem in the Transmission. We recommend a rebuilt transmission in the processor to work. We discovered parts of the transmission were totally destroyed and we decided to order the parts at the manufacturer but 2 parts are in back order. There is no other supply that you have the part for us to be able to give a good job and a good warranty. We can only use original parts. We regret the delay but when it is in back order the time is not In our hands we would like to solve this inconvenience as soon as possible. Thanks a lot

    Customer Answer

    Date: 11/26/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******* *******

JC Auto Service LLC is NOT a BBB Accredited Business.

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