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Business Profile

Information Technology Services

Govassist LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Reviews

Customer Review Ratings

3.7

Average of 153 Customer Reviews

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Review Details

  • Domenic S

    Date: 04/07/2025

    Domenic S

    Date: 04/07/2025

    Aura M. made everything look easy. Everything went according to plan without a hitch. They could have not done a better job

    Govassist LLC

    Date: 05/30/2025

    Thank you for the fantastic feedback!

    Were so glad to hear that Aura made the process feel effortless and that everything went exactly as planned. Its always our goal to deliver that kind of seamless experience.

    We appreciate your kind words and are here whenever you need us again.

  • Jeffrey G

    Date: 04/07/2025

    Jeffrey G

    Date: 04/07/2025

    Anytime you need to use a government website its scary, however Christian made renewing our passports a breeze, he communicated constantly, always responded to my questions promptly. Thank you Christian

    Govassist LLC

    Date: 05/30/2025

    Thank you for sharing your experience.

    We understand how stressful government processes can feel, so were thrilled to hear that ********* made your passport renewal smooth and stress-free. His clear communication and prompt responses make all the difference.

    We truly appreciate your kind words and are here anytime you need support again.

  • James O

    Date: 04/05/2025

    James O

    Date: 04/05/2025

    I wish to thank ********* Panalangin, ***** ****, *** ********* ********, and the whole GovAssist Support Team for their assistance with an issue that I inadvertently caused by forgetting to remove my glasses when my wife took my photo for a passport renewal. They took my issue and made it their own and resolved it in just a few emails. Thanks to all for helping me,***** ******

    Govassist LLC

    Date: 05/30/2025

    Thank you for your thoughtful message, *****.

    Were so glad *********, *****, **** and the rest of our support team were able to step in, take ownership of the issue, and resolve it quickly. It means a lot to know you felt supported every step of the way.

    We truly appreciate your kind words and are always here if you need us again.

  • Allison B

    Date: 04/04/2025

    Allison B

    Date: 04/04/2025

    They are very courteous, helpful, and understanding. They have been very flexible with my schedule and understood that I was making sure that I had everything that I needed before my appointment.******* *.

    Govassist LLC

    Date: 05/30/2025

    Thank you for sharing your kind feedback, *******.

    Were glad to hear our team was courteous, helpful, and flexible to accommodate your schedule. Its important to us that you feel fully prepared and supported throughout the process.

    We appreciate your trust and are here whenever you need assistance again.

  • Lorna P

    Date: 04/03/2025

    Lorna P

    Date: 04/03/2025

    Muy rápido, buena experiencia todo ordenado y llego a la puerta de mi casa

    Govassist LLC

    Date: 05/30/2025

    Gracias por tus comentarios!

    Nos alegra saber que todo fue rpido, organizado y lleg a tu domicilio. Tu satisfaccin es muy importante para nosotros.

    Estamos aqu para ayudarte cuando necesites ayuda.

  • Roberto G

    Date: 04/02/2025

    Roberto G

    Date: 04/02/2025


    Ref: Aura Moreno, Powers at be, make sure you keep her, customer service remains alive because of people like her.

    Govassist LLC

    Date: 05/30/2025

    Thank you for your kind words.

    Were grateful for your recognition of **** ******* dedication. Its team members like her who keep our commitment to excellent customer service alive.

    We appreciate your feedback and are here to assist whenever you need us.

  • Benjamin K

    Date: 04/02/2025

    Benjamin K

    Date: 04/02/2025

    Fidelina was excellent. She helped me navigate a missed passport delivery and then had everything reissued and in time for my trip. Was grateful for the service and the attentive responses. ***

    Govassist LLC

    Date: 05/30/2025

    Thank you for your thoughtful feedback, ***.

    Were delighted to hear ******** was able to help you navigate the missed passport delivery and get everything reissued in time for your trip. Your gratitude means a lot, and well be sure to share your kind words with her.

    If you need assistance again, were always here to support you.

  • Juan B

    Date: 04/01/2025

    Juan B

    Date: 04/01/2025

    ****** was super efficient and easy to reach he always respond my email and questions he made the process a breeze thank ******

    Govassist LLC

    Date: 05/30/2025

    Thank you for your kind words.

    Were glad ****** was efficient, easy to reach, and made the process feel like a breeze. Well be sure to pass along your thanks, itll mean a lot.

    If you need assistance again, were always here to help.

  • Eric C

    Date: 04/01/2025

    Eric C

    Date: 04/01/2025

    Smooth and easy. Did it all from my phone in about 20min.

    Govassist LLC

    Date: 05/30/2025

    Thank you for your great feedback!

    Were happy to hear the process was smooth and easy, especially being able to complete it all from your phone in just 20 minutes. Were here anytime you need assistance again.

  • Christopher S

    Date: 03/27/2025

    Christopher S

    Date: 03/27/2025

    After trying several times to successfully upload my photo on the website, I went to a passport photo provider (************) which cost $25.00! When I tried to upload the photo from CVS, it too was rejected, as well. In frustration, I requested help. **** **** contacted me and was able to edit my photo and upload it. He kept me informed with the process and I received my passport as promised. My rating reflects the problems with using the website, but recognizes the help I received from **** ****.

    Govassist LLC

    Date: 05/30/2025

    Thank you for sharing your detailed feedback.

    We understand how challenging the photo upload process can be and appreciate your patience in working through it. We're glad that **** was able to step in, assist with editing your photo, and keep you informed throughout, ensuring you received your passport as promised.

    Your insights help us improve the experience, and were here to support you whenever you need us.

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