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Business Profile

Information Technology Services

Govassist LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 200 total complaints in the last 3 years.
  • 195 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a complaint as I went to apply for global entry and this is the first website that comes up. it is not the correct one and there is an extreme up charge.

    Business Response

    Date: 10/24/2023

    We are not **********, and do not provide global entry services.  Our company is Govt Assist, LLC.  Please contact the correct company. 

    Business Response

    Date: 04/30/2025

    Hello ******, 

    Thank you for your patience, and we sincerely apologize for the delayed follow-up on this matter. We're reopening your previously closed review to ensure that everything is thoroughly addressed.

    We want to confirm that we take transparency seriously, and all relevant details regarding our services are outlined on our website. Our platform is designed to assist with application processes, but we are not affiliated with the **************** This information is available to help users make informed decisions before submitting any applications.

    Upon reviewing your case, weve confirmed that, at this time, we have no record of your personal information in our system. As a result, there is no data stored under your name that would require deletion.

    If you have any remaining questions or need additional assistance, please dont hesitate to reach out. We're here to help and ensure everything is taken care of.

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 24, 2023. I thought this was a government site for renewing my passport. The site, pass.govassist.com deliberately looks like an official government passport renewal site. Instead this site took my money to put my information in a form, which was no different than putting my information into the actually US government form for free. I would like my personal information removed from their systems and a refund.

    Business Response

    Date: 10/24/2023

    Our company is Govt Assist, LLC, not **********, LLC.  We do not provide passport services.  Please contact the correct company. 

    Business Response

    Date: 04/30/2025

    Hello *******, 

    Thank you for your patience, and we sincerely apologize for the delayed follow-up on this matter. We're reopening your previously closed review to ensure that everything is thoroughly addressed.

    We want to confirm that we take transparency seriously, and all relevant details regarding our services are outlined on our website. Our platform is designed to assist users with completing application forms, but we are not affiliated with the **************** This information is available to help users make informed decisions before submitting any applications.

    Upon reviewing your case, weve confirmed that, at this time, we have no record of your application or personal information in our system. Given this, we kindly suggest contacting your financial institution for the refund request, as they may be able to assist you further in resolving the charge if this was not resolved already.

    If you have any remaining questions or need additional assistance, please dont hesitate to reach out. We're here to help and ensure everything is taken care of.

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a scam. I was moving too quickly but DO NOT USE them. They are charging for a service you can get for free. I charged this today and immediately realized my mistake. I requested a refund but they only offered to refund me 25%. Most of all, I would like my information deleted from their servers immediately.

    Business Response

    Date: 04/30/2025

    Hello ********, 

    Thank you for your patience, and we sincerely apologize for the delayed follow-up on this matter. We're reopening your previously closed review to ensure that everything is thoroughly addressed.

    We want to confirm that we take transparency seriously, and all relevant details regarding our services are clearly outlined on our website. Our platform is designed to assist users with completing application forms, but we are not affiliated with the **************** This information is provided to help users make informed decisions before submitting any applications.

    Upon reviewing your case, weve confirmed that, at this time, we have no record of your personal information in our system. As such, there is no data associated with your name for us to remove.

    If you have any remaining questions or need additional assistance, please dont hesitate to reach out. We're here to help and ensure everything is taken care of.

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online today to fill out a passport application for my 16 year old daughter. I thought I was using a government site when I clicked on GovAssist, the first option that came up when I entered "passport renewal" into ******* The site said "Online US Passport Application" and then allowed me to click on Passport Renewal form. I completed the application, including giving my daughter's DOB, SS#, address, email address, etc. The site asked for $64.88 for the New Passport. NOWHERE did it mention that this was a service to just assist with filling out the form and NOT a submission of the form and payment of the government fee. I would like a full refund of the $85.83 paid (the "new passport" fee plus a $20.95 "passport insurance" fee) as well as assurances that the site has deleted all of my daughter's private information and that the information was not and will not be used, shared or otherwise communicated to anyone. I am very concerned that a company who would use this intentionally misleading website now has my (minor) daughter's very private information, including her full social security number.

    Business Response

    Date: 04/30/2025

    Thank you for your patience, and we sincerely apologize for the delayed follow-up on this matter. We're reopening your previously closed review to ensure that everything is thoroughly addressed.

    We want to emphasize that we take transparency and data security very seriously. All relevant information regarding our services is clearly outlined on our website. While our platform is designed to assist users in completing application forms, we are not affiliated with the **************** This is communicated so users can make informed decisions before proceeding.

    After reviewing your case, weve confirmed that there is no record of your daughter's application or personal data stored in our system. Therefore, no information is retained or available to delete.

    If you have any other concerns or require further clarification, please feel free to reach out. We're here to support you and ensure everything is resolved properly.

    Customer Answer

    Date: 05/13/2025

     
    Complaint: 20781338

    I am rejecting this response because: It has been so long that I don't remember if I ever received a refund. And, I have no way of knowing if their claim that they don't have my daughter's confidential information is true, or if they previously sold or used her information.

    Sincerely,

    ********* *********

    Business Response

    Date: 05/14/2025

    Hello *********,

    Thank you for your continued communication.

    In your desired resolution, you requested both a refund and confirmation that no personal information has been used, shared, or retained.

    We would like to respectfully reiterate that, as mentioned in our previous message, after a thorough review of our system, we found no current record of your daughter's application or any associated personal data. As such, there is no information stored or available to delete.

    Additionally, since there is no active application under your details, there is no payment that we are able to refund from our end at this point.

    We remain committed to assisting you and encourage you to share any additional information beyond what has already been reviewed, so we can continue to support your case effectively.

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/25/23 Both my husband and I were duped into believing the ********** was a government agency to process passport renewal

    Business Response

    Date: 10/25/2023

    Our company is Govt Assist, LLC, not **********, LLC.  We do not provide passport services.  Please contact the correct company

    Business Response

    Date: 04/30/2025

    Hello ******, 

    Thank you for your patience, and we sincerely apologize for the delayed follow-up on this matter. We're reopening your previously closed review to ensure that everything is thoroughly addressed.

    We want to assure you that we take transparency seriously, and all information about our services are presented on our website. Our platform is intended to support users in preparing application forms, but we are not affiliated with the **************** This distinction is provided so users can make informed choices prior to submitting their details.

    Upon reviewing your case, weve confirmed that, at this time, we have no record of any application or personal information submitted in our system.

    If you have any further questions or need additional support, please dont hesitate to reach out. We're here to help ensure everything is fully resolved.

  • Initial Complaint

    Date:10/31/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased passport application because I thought I was at the official government site. This website is misleading and it doesn't actually apply for the passport, it just fills out information that I could have done myslelf for free

    Business Response

    Date: 10/26/2023

    Our company is Govt Assist, LLC, not **********, LLC.  We do not provide passport services.  Please contact the correct company. 

    Business Response

    Date: 04/30/2025

    Hello ******,

    Thank you for your patience, and we sincerely apologize for the delayed follow-up on this matter. We're reopening your previously closed review to ensure that everything is thoroughly addressed.

    We want to clarify that transparency is a priority for us, and all service-related information is available on our website. Our platform offers assistance with completing application forms, but we are not affiliated with the **************** This distinction is made clear so users can make an informed decision before proceeding.

    Upon reviewing your case, weve confirmed that, at this time, we have no record of your application in our system. Given this, we kindly suggest contacting your financial institution for the refund request, as they may be able to assist you further in resolving the charge.

    If you have any additional questions or need further support, please dont hesitate to reach out. We're here to ensure everything is fully addressed.

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a request, in a timely manner for a full refund this transaction immediately, this request was made no more than five minutes after realizing that this was not the passport department from a government site, only a link to download a free pdf.All my requests for full refund seem to have been ignored,. I did state that I have not, and did not intend to ever use a private business with my confidential information. I feel I was misled into giving my personal information to them, they make it seem that I was completing and filling out an application through a legitimately passport government site, and that I had been mislead to think by their name and fake email address (as if it was the real a.gov Website.) After several emails I was finally contacted and I requested a full refund , I sent communications at least six times yesterday . During my communications this person was very resistant and refused to agree to send i a full refund, although I did not use their service at all!I believe, this company took misleading steps to lure traffic to their website by masquerading as if they were a government agency. They even ask for full Social Security numbers like a government agency ( I do believe thats illegal.) I request my records and information be totally expunged from their, website, (which is really a personal business business) as a legitimate government agency website They now have illegally obtained my personal information by using their fraudulent websites.(They request such information as Name, date of birth, mothers maiden name, full Social Security, number)

    Business Response

    Date: 10/26/2023

    Our company is Govt Assist, LLC, not **********, LLC.  We do not provide passport services.  Please contact the correct company. 

    Business Response

    Date: 04/30/2025

    Hello ****,

    Thank you for your patience, and we sincerely apologize for the delayed follow-up on this matter. We're reopening your previously closed review to ensure that everything is thoroughly addressed.

    We want to reassure you that we take transparency and user privacy seriously. All relevant details about our services are stated on our website. Our platform is intended to assist users in completing application forms, but we are not affiliated with the **************** This distinction is provided to ensure users are fully informed before proceeding.

    Upon reviewing your case, weve confirmed that, at this time, we have no record of your application or personal information in our system. Given this, we kindly suggest contacting your financial institution for the refund request, as they may be able to assist you further in resolving the charge if this was not already resolved.

    If you have any other concerns or need additional assistance, please dont hesitate to reach out. We're here to help and ensure everything is taken care of.

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/26/2023, I attempted to find a passport renewal form. I was directed to your page where your required my mother's maiden name, father's full name, and spouses information. All of which is not required for a passport renewal. Then I filled in my personal information, Date of birth, Pace of birth, SSN and current passport information. Then I was charge $60.00 to print a fee form. I want all of the personal information from the this transaction wiped from their server and a refund. The **** tracking number provided by them is **********************. The order ID is Order ID: ************. The renewal form that they provided is not useable as well as it does not have the proper barcodes that appear on the US Gov provided forms.

    Business Response

    Date: 04/30/2025

    Hello *******,

    Thank you for your patience, and we sincerely apologize for the delayed follow-up on this matter. We're reopening your previously closed review to ensure that your concerns are fully addressed.

    We understand your frustration, especially given the sensitive information you believed you were submitting for an official government service. While our platform is designed to assist with completing application forms, we are not affiliated with the **************** and this information is presented on our website to help users make informed decisions before proceeding.

    After carefully reviewing your case, weve found no record of your application or personal information in our system. This means there is no data stored on our end to delete. We understand how important this is, and want to reassure you that if any information had been submitted, it would have been handled securely.

    As for the charge, since there is no application in our records, we kindly suggest contacting your financial institution to request a refund, if this has not already been resolved. They may be able to support you further in recovering the charge.

    Please dont hesitate to reach out if you have more questions or need additional help, were here to make sure everything is taken care of as thoroughly as possible.

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Same as everyone else. Paid for their passport service and they never sent a confirmation email. Thank god I downloaded the forms. I am seeking action to get my information removed from the site ASAP. Event occurred 10/27/2023 at roughly 3:15 pm.

    Business Response

    Date: 04/30/2025

    Hello ****, 

    Thank you for your patience, and we sincerely apologize for the delayed follow-up on this matter. We're reopening your previously closed review to ensure that everything is thoroughly addressed.

    We want to confirm that we take transparency seriously, and all relevant details regarding our services are outlined on our website. Our platform is dedicated to providing assistance in applying for services such as U.S. passports, but we are not affiliated with the **************** This information is available to help users make informed decisions before submitting any applications.

    Upon reviewing your case, weve confirmed that, at this time, we have no record of your data in our system. As a result, we are unable to take further action regarding the deletion request, as there is no information associated with your name in our records.

    If you have any remaining questions or need additional assistance, please dont hesitate to reach out. We're here to help and ensure everything is taken care of.

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website was the first to populate when trying to apply for a new passport. It mimics the **************** website and charges you for an otherwise free service. The date of the transaction was 10/30/2023. This is a scam website and I want a full refund and all my information deleted,

    Business Response

    Date: 10/31/2023

    Our company is Govt Assist, LLC, not **********, LLC.  We do not provide passport services.  Please contact the correct company: **************************************************************************************************************************************

    Business Response

    Date: 04/30/2025

    Hello ********,

    Thank you for your patience, and we sincerely apologize for the delayed follow-up on this matter. We're reopening your previously closed review to ensure that everything is thoroughly addressed.

    We understand your concern regarding the website's design, and we want to clarify that while our platform does assist with the application process, we are not affiliated with the **************** Our service is intended to help users navigate the application process, but all relevant details about the service are outlined on our site to help users make informed decisions.

    Upon reviewing your case, weve confirmed that we have no current record of your application in our system. Since we have no personal data or payment information on file, there is no need for us to delete any records. However, if you have concerns regarding any charges, we recommend reaching out to your financial institution for further assistance in resolving the transaction.

    If you need any additional support or have further questions, please dont hesitate to reach out. Were here to help.

    Customer Answer

    Date: 05/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

Govassist LLC is NOT a BBB Accredited Business.

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