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Business Profile

Telephones

Puerto Rico Telephone Company, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Puerto Rico Telephone Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Puerto Rico Telephone Company, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been trying to cancel my services with Claro for the past 3 weeks and they are giving me the run around. I would like for them to cancel my services and not to charge me an additional bill. As I paid this month and I am trying to cancel this month and they are saying I have to wait for the next billing cycle. They want to charge another bill and seems they do t want tl cancel my services.

    • Initial Complaint

      Date:06/23/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a contract with Claro for 2 yrs. Contract expired. I cut off all services with them on June 2 2025. That day I returned all equipment. I pd my balance of $85 and pd a $14 fee for ending service before June 18th. Now they are sending me a bill for $71 and some change. Saying I owe May bill. I only had services from May 19th till June 2nd. How is it that I only get a credit of $14 when I did use the whole month of June. If I would have *** off services on June 19th I understand. But I did it on the 2nd of June because of this. Same way they are calling people on the phone and offering them internet services and alot of these people are seniors. U go into the office and a whole bunch of seniors there return rotator because they never accept it or didn't understand what they were getting. And Claro tells them they accepted the offer and they gotta keep it or they are charging these poor seniors a fee of over $100 to break the contact.. it's a rip off what there doing.. well back to me i dnt owe $71 for 2 wwk and a half of ser. I called them and they keep saying that I do owe it. They need to be investigated for ripping people of

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are two accounts from ********************** appearing on my credit report, each showing a late payment. I do not recognize these accounts with **********************. I have already disputed this with the credit bureaus, but have not received any validation or confirmation from Claro. I am requesting a formal investigation to verify the legitimacy of these accounts, as they are negatively affecting my credit report.

    • Initial Complaint

      Date:06/05/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this complaint regarding Claro, as they are reporting a charge-off account on my credit report that does not belong to me. I have never opened an account with **********************, and I believe this is a case of either identity theft or a reporting error.This inaccurate account is severely damaging my credit report and negatively impacting my financial goals. I have already disputed the account with **********, but Claro has failed to validate the debt or provide any form of response to my inquiries.I am requesting that the BBB investigate this matter and help ensure that Claro takes appropriate action to either validate the account with proper documentation or have it immediately removed from my credit report if it cannot be verified as mine.I appreciate your time and attention to this urgent issue.The Account Number is ********* and it says I owe $287.00.

    • Initial Complaint

      Date:05/20/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an account with ********************** that I want to cancel. I have tried their customer service number, email and chat and am having no success!

    • Initial Complaint

      Date:05/20/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im am not liable for this debt with Claro . I do not have a Contract with Claro They did not provide me with the original contract as I Requested

    • Initial Complaint

      Date:05/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ***** *******, and I am submitting this complaint against Claro regarding a collection account that continues to appear on my ********** credit report.I have disputed this account multiple times with TransUnion, yet Claro has failed to validate the debt as required under the Fair Credit Reporting Act. The amount in question is $57, and despite my repeated efforts, Claro has not provided any proof that this debt is valid or owed by me.This unresolved account is negatively impacting my credit report and financial goals. It is unjust and irresponsible for Claro to continue reporting this debt without validating it.I am requesting that Claro immediately provide proper validation of this debt. If they are unable to do so, I demand that the account be permanently removed from my credit report.I appreciate your attention to this matter and look forward to a prompt resolution.

    • Initial Complaint

      Date:05/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against Claro for reporting an account on my credit report that has not been validated. I have disputed this account multiple times with **********, and to this day, Claro has failed to provide any form of verification or validation of the debt as required under the Fair Credit Reporting Act (FCRA).This unresolved and unvalidated account is negatively affecting my credit report and, as a result, is hindering my financial goals. I find it deeply frustrating and unfair to have my creditworthiness impacted by an account that has not been properly verified.I respectfully request that Claro either validate the account with proper documentation or, if they are unable to do so, immediately remove the account from my credit report.Thank you for your time and attention to this matter. I look forward to a prompt resolution.

    • Initial Complaint

      Date:04/29/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting bills from this company. I dont live in Puerto ***** did NOT sign up for any of their services, I have NEVER heard of them and I do NOT speak Spanish so I do not know how the transaction transpired.

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am filing this complaint against Claro due to their failure to validate a negative account that has been incorrectly reported on my credit report. I have been disputing this account for over a year, yet Claro has failed to provide any validation or proof that this debt is legitimate.Under the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA), a creditor or debt collector is required to validate a disputed debt upon request. If they cannot verify the accuracy of the account, they must cease reporting it to the credit bureaus.Despite multiple attempts to resolve this matter directly with Claro, they have not provided any documentation supporting the validity of this account. Their failure to respond and properly validate this debt is a violation of federal consumer protection laws and is unfairly damaging my credit.I am requesting that the Better Business Bureau (BBB) investigate this matter and take appropriate action to ensure Claro either validates the debt or removes the inaccurate information from my credit report immediately.I appreciate your attention to this issue and look forward to a resolution.

    Puerto Rico Telephone Company, Inc. is NOT a BBB Accredited Business.

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