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Business Profile

Amusement Parks

Kennywood Amusement Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello - I sent an email about this on 7/8 and never received a response.

    I wanted to write with regards to my ticket purchase from 7/4. My daughter and I have platinum passes and used a guest pass of ours for 2 of our family members this day. I purchased the attached tickets for the additional 2 family members for 7/4. These family members reside in Kentucky, and came up for the holiday. I treated them to a Kennywood day as they were born here and they haven’t been here since before COVID. Their main reason for visiting the park was to go on the steel curtain. We were going to purchase the roller coaster passes. We found out upon visiting the park on 7/4 that the steel curtain was closed. They all ended up leaving after an hour. Their main purpose for this visit was to ride the steel curtain. I am extremely upset that I spent this amount of money on tickets and your biggest attraction was closed. As a pass holder, the ride is closed every time I’m there but I have a pass for my daughter so we spend all of our time in kiddieland.

    Based on the experience, can I please be refunded for these tickets? I would not have purchased there or planned this day for my out of towners had I known the ride would be closed.

    In addition they tried to ride the phantom’s revenge, however the line was insanely long as there was only 1 car running.

    I understand rides close for safety reasons however the price for day tickets is not consistent with the amount of rides closed this day.

    I visited guest services when my family was leaving and they offered tickets to come back another day; however they live in Kentucky and likely won’t be back this year.

    Thank You

    Business Response

    Date: 07/28/2023

    The Park will reach out to the guest directly. 

    Customer Answer

    Date: 07/28/2023

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,


    ******** ****


  • Initial Complaint

    Date:07/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family has purchased Platinum season passes for the last 7 years. This year, half way through the season, Kennywood has decided to close on Tuesday every week and the following week they announced that they are also closing their sister parks (Idlewild and Sandcastle) on Wednesday every week. Kennywood gave all the other "lower" season passes (Gold, Silver and Bronze) the perks of Platinum and also an additional guest pass. Platinum pass holders only received an additional guest pass. This was their attempt to make up for the schedule change. I reached out to Kennywoods' complaint department and have not received a response. I recommend, for the people who originally purchased Platinum season passes before they changed the operating days, At the very least, give a partial refund or offer an exclusive discount for season passes next year. I don't understand why you wouldn't support or take care of the people who spend the most on your season passes.

    Business Response

    Date: 07/11/2023

    We will contact the guest directly.

    Customer Answer

    Date: 07/13/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


    I have attempted to communicate directly with kennywood about this matter already and it doesn't go anywhere and I can't get a response. I believe kennywood is requesting to communicate directly again to avoid being held to an official standard and accountability. Direct communication with kennywood is not a viable solution.



    Regards,



    **** ******

    Business Response

    Date: 07/17/2023

    We contacted the guest on Friday, July 14, 2023 at 1:09pm. A Kennywood representative will contact guest directly. 

  • Initial Complaint

    Date:05/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The hot dogs were hard cold and nasty. It fell apart I took a bite and got only the bun Bec the hot dogs so thin that u can't find it in the bun and ever since I took a bite my tooth has been hurting I think I chipped it. I got 2 hotdogs and 1 fries. The fries were cold and hard. I threw everything away. And the bum didn't take like it was heated or whatever restaurant do. At home I eat hotdogs with buns Bec I don't like them and when I go to a restaurant I always get a bun Bec it taste didn't but that place didnt

    Business Response

    Date: 05/07/2023

    A park representative will contact the guest directly. 

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a non profit youth girls group that I attend different activities around Pittsburgh. The girls are from ages 10 to 14. The girls wanted to go to fright night at Kennywood park so I bought the tickets. The weekend before we bought the tickets to go, kennywood park had a shooting. I did not feel safe taking the girls or myself because I am responsible for them. I called kennywood several times but no answer. No option to leave a message and to make it worse they are only opened limited hours on the weekends. I do not live on that side of town so it is very much an inconvenience for me to go there and try to solve this myself.

    Business Response

    Date: 12/14/2022

    We will contact guest directly. For all Kennywood related questions, please email us at [email protected] 

Kennywood Amusement Park is NOT a BBB Accredited Business.

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