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Business Profile

Coal Shipping

Sherman Mountain Coal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coal Shipping.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/15/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sherman ******** offers coal delivery with drivers they contract. Contracted driver brought us NOT rice coal which was requested. Coal is ***** but bigger than ***** Immediately upon using this coal delivery, sulfur smell noted off and on. Sunday 10/5 ** monitor went off requiring FD to ventilate the home. Paid $500 for on call HVAC to come check furnace/******/chimney. No issue. Coal company and delivery driver contacted. Coal was going to be tested. Heat was turned off until answer. No answers Monday. Tuesday coal delivery man asked if we heard anything. No we did not. Called the company, they said it was not their fault and only the drivers fault and we need to contact him. Phone tag between business and delivery man. Still no answer and heat off. No one giving a solution. Heat turned on Wednesday due to cold temperatures. *********** monitor went off again. Company and delivery man contacted. Have to leave voicemails because they do not answer the phone. Delivery man said we could get a screen. Told him to contact my husband and he did not. Screen will not work per coal company after they called back because pieces are too big. Was told we could get coal removed and new coal. They claimed there is no way to get it out. We spent $1k on 4 tons of coal now useless and winter is coming. We have small kids. I cannot live in a house with ** and unusable coal. No solutions being offered. Please help. Requesting refund, new coal delivery, and UNUSABLE coal to be removed by the business.

Sherman Mountain Coal is NOT a BBB Accredited Business.

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