On July 11th 2018, I cancelled my account with Blue Ridge. I Insured the equipment was returned and paid the billed in full, cancelling my account. Apparently they did not record this and reported me to collections. I found the bill sent it to the collection company. The collection company stated they could not do anything since Blue Ridge did not respond to them. I called Blue Ridge and sent them a copy of the paid in full receipt to them. Blue Ridge admitted they made an error and did not credit the returned equipment but that I still owed the remainder of the month ($60.10) since they reconnected the internet at the street pole on the 13th. I asked why they did,since I cancelled and I was not living there. They said someone called to reconnect the service. They can not tell me who did this, just that it had to be me since they required a security question to reconnect. This is truely another mistake on their part which they refuse to acknowledge and will not remove my name as bad debt until I pay the balance. I clearly do not owe this and they are being dishonest and trying to cover a mistake on their part. I gave them every opportunity to admit their error and they will not. What they didnt realize before they started lying to me is that there is absolutely no way I called since I was admitted to the hospital with a serious illness and was unable to do anything especially make calls. They told me if I want my name removed from debt to make a police report, which is ridiculous. I do not owe this company any more money. They are being dishonest . I want my name cleared and for Blue Ridge to acknowledge their mistakes.