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          My Italian Family LLC has 1 locations, listed below.

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            Business ProfileforMy Italian Family LLC

            Immigration Consultant
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.84/5stars

            Average of 38 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/23/2019

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            My Italian Family is the only Full Assistance Service for people of Italian Descent applying for Dual Citizenship. At My Italian Family, we don’t just give advice, we handle all the purchasing and preparation of your entire portfolio of documents, whether you apply at an Italian Consulate here in the US or you apply in Italy (including 1948 Challenge Courts Cases and Denial of Justice Cases).

            Business Details

            BBB File Opened:
            10/7/2016
            Years in Business:
            23
            Business Started:
            2/21/2001
            Business Started Locally:
            1/1/2016
            Business Incorporated:
            2/23/2001
            Accredited Since:
            4/23/2019
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Bianca Ottone, Managing Principal
            Contact Information

            Principal

            • Ms. Bianca Ottone, Managing Principal

            Customer Contact

            • Ms. Bianca Ottone, Managing Principal
            Additional Contact Information

            Fax Numbers

            • (866) 728-8919
              Primary Fax

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/19/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On 3/20/21 I signed up with my Italian family to have them become agents to acquire Italian citizenship. I gave them $5,030 (order number *****) and subsequently another $100 dollars for birth certificate documents. They have been unable to complete my application mainly because they could not get my grandfathers birth certificate from Italy. They now want another $800 dollars to hire a lawyer in Italy to help procure. My issues are that I have asked for a line item cost of how much they have spent procuring the documents they hold. It is my take that if they have not spent the 5k I have already paid them the 800 dollars should come from this. I also want hard copies of the documents they have procured. Finally there was nothing in my contract about other costs and just as importantly they could not say if I paid them more money they could get the birth certificate. At this point I have asked for a refund and I would like to be able to provide a review of my experience on their website which only provides glowing testimonials.
            Read More

            Customer Reviews

            38 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Chris G.

            02/25/2024

            I’m officially an Italian citizen because of MyItalianFamily! I purchased the start-to-finish package and had MyItalianFamily take care of all the details. They tracked down the birth, marriage and death certificates for all of my ancestors, going back to my Great Grandfather. It takes time (especially when Italian bureaucracy is involved), but with patience and determination, it all worked out. I received my Italian passport in Nov 2023. There were bumps along the way (my documents included names changes, misspellings, incorrect middle names, etc). Matthew, my project manager, helped us find a solution for each. He contacted Churches, local municipalities and various other government offices to correct the information or find supportable evidence that my documents were valid. The process (requesting & receiving official documents, apostilles/notarization, corrections & changes) took about 2 years. They delivered an organized portfolio that I had translated and notarized in Italy. I already owned a property in a small town in Umbria, so I moved and submitted my documents to the local Commune. Everything worked out perfectly!

            My Italian Family LLC Response

            02/26/2024

            Dear Chris: This is amazing news and it happened so FAST! Thank you for the great review; it was a real pleasure working with you. Grazie from all of us at MY ITALIAN FAMILY

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