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Business Profile

Bathroom Remodel

Bath Saver, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bath Saver, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bath Saver, Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/02/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company advertised 0% financing for 2 years for completion of our two bath remodels. When completing the initial credit check, information was entered incorrectly and sent to wrong creditor said the salesman. We waited 12 weeks for install and planned to pay out of pocket. Gave an over $6k down payment. A week before install, we asked to run financing again for the 0% and to run it with my husband jointly as my mother had brain cancer and we needed to use the funds for other things to get my parents moved into our home. We were told we were approved and everything was fine. Now we get bills from synchrony bank and are being assessed 12%APY for the cost of the install which was just under $12,500 after the $6k deposit. We have sent emails to Bath Fitter aka Bath Saver and no one has responded to us. Now the job is costing us over $3k more over 24 months due to interest.

      Business Response

      Date: 03/17/2023

      ************* our sales manager has spoken to ************** on his concerns. This is primarily a finance concern because of a credit profile that didn't qualify for special terms.  Apparently when his application was submitted a "*" was used on his wife's name instead of "*”. An approval came thru that was reversed when the name went in properly spelled on new paperwork. It was explained that we are the manufacturer and not the bank, so finance decisions will be on the bank. It was suggested he could speak to the bank to see if there were any other finance programs they could offer that we don't have. ** thanked him for his feedback and made himself available for any other questions.

      Customer Answer

      Date: 03/24/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: The offer was made by Bath Fitter for the 0%. It was their error for incorrectly submitting the information for financing. 

      Regards,

      *************************

    • Initial Complaint

      Date:02/20/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The salesman told me i had all standard installation. Having just had hip replacement the doctor advised getting a shower. The salesman took my $2300 and ran. After he took the money he then said it was 4 to 6 months. After assuming I was being scammed I asked for the deposit back and they refused. They are preying on older folks and I want my deposit back

      Business Response

      Date: 02/28/2023

      our VP of sales made contact with the customer to resolve this issue personally. compensation was issued and the product was installed. The customer has agreed to withdraw the complaint. 

      Customer Answer

      Date: 03/03/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    Bath Saver, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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